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检索条件"丛书名=Lecture Notes In Business Information Processing"

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Supporting Service Innovation Through a Value Development Framework 1

引用

27th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Fung, Yannick Lew Yaw Berre, Arne J. Univ Oslo Dept Informat N-0316 Oslo Norway SINTEF ICT Networked Syst & Serv Oslo Norway

ISBN: (数字)9783319192437

ISBN: (纸本)9783319192437;9783319192420

Services have become a vital catalyst for economic growth worldwide. From a business perspective, innovation in services is regarded as being a key pillar in order to sustain the growth momentum of the service sector. The capability to create innovative services constitutes a complex problem for service providers. A major problem identified through a review of the literature concerns the lack of a service innovation framework that puts emphasis on the development of customer value or value being proposed by a service to customers. This paper presents a value development framework, called ServiceMIF, which can contribute to creating service innovation opportunities during service development through the creation of new or improved customer value. Ongoing preliminary trial results show that ServiceMIF can effectively help businesses to propose new or improved customer value while enhancing the quality of their service offerings.

关键词： Service innovation Value development Service design Service quality Service experience

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What Could the Role of Enterprise Modelling be During the 5th Economic Phase? An Extended Abstract of Keynote Talk 8th

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8th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling (PoEM)

作者： Loucopoulos, Pericles Univ Manchester Manchester Lancs England

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A Framework for Aiding the Choice of a Voting Procedure in a business Decision Context 15

A Framework for Aiding the Choice of a Voting Procedure in a...

引用

15th International Conference on Group decision and negotiation (GDN)

作者： de Almeida, Adiel Teixeira Nurmi, Hannu Univ Fed Pernambuco BR-50630970 Recife PE Brazil Univ Turku Turku Finland

ISBN: (纸本)9783319195155;9783319195148

In business organizations a group decision process, which takes aggregation of DMs' final choices into account, usually uses a voting procedure (VP). Therefore, a relevant part of the decision process consists of choosing the VP. Since all VPs have some drawbacks that may occasionally lead to undesirable outcomes it is important to characterize decision settings that make certain performance criteria particularly pertinent for choosing a VP. In this paper, it is assumed that this decision should be made by the DMs while the analyst will give some methodological and technical aid, and that a specific decision model will be used. Therefore, this paper presents a framework for aiding the choice of a VP in a business organization decision context, based on an MCDM model.

关键词： MCDM voting choice Choosing voting procedures Preference analysis business organization decision context

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Phenomenon of Mobbing as IT Users Burnout Premises. Insight from Poland 8th

Phenomenon of Mobbing as IT Users Burnout Premises. Insight ...

引用

8th SIGSAND/PLAIS EuroSymposium on Systems Analysis and Design

作者： Kowal, Jolanta Gurba, Adam Univ Wroclaw Inst Psychol Dept Hist & Pedag Sci PL-50138 Wroclaw Poland Coll Management Edukacja Dept Management Wroclaw Poland

ISBN: (纸本)9783319243665;9783319243658

The article is related to ethical, human and organizational - motivational aspects of IS development. The first goal of the study is to explore the occurrence of professional burnout and psychological violence among IT users in Poland, a transition economy. The second goal is to verify the dependency of professional burnout and negative communication aspects as mobbing or bullying, among IT users. The results of the analysis fill the gap in the scientific literature that concerns the ethical experiences associated with negative communication at work, such as psychological violence (called bullying or mobbing) and its impact on the burnout of IT users. The authors adapted, elaborated and used two questionnaires. The first one related to mobbing includes such dimensions like impact of the hindering on the ability to communicate, actions to disrupt the public perception of the person, the impact of disrupting of social relations, activities affecting the quality of life and employee situation, actions detrimental effect on the health of the victim. The second questionnaire is related to burnout syndrome and its three dimensions like physical, social and mental symptoms. The study is based on a pilot survey conducted among 120 IT users in south-west region of Poland. The results of this analysis show that phenomena of mobbing and professional burnout exist. Mobbing has an impact on professional burnout of IT users in transition economies. Managers and politicians in transition economies can benefit our study, by the use our findings to change some legal rules and positively influence the organizational ethical climate that, in turn, will remove psychic aggression and positively affect job satisfaction.

关键词： Professional burnout Ethics IT IT users IS development Job satisfaction Life satisfaction Mobbing Poland Psychic aggression Transition economy

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Multiple Attribute Group Decision Making Under Hesitant Fuzzy Environment 15

Multiple Attribute Group Decision Making Under Hesitant Fuzz...

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15th International Conference on Group decision and negotiation (GDN)

作者： Wang, Weize Lu, Qi-An Yang, Li Guangxi Normal Univ Sch Econ & Management Guilin 541004 Peoples R China

ISBN: (纸本)9783319195155;9783319195148

Hesitant fuzzy set is a very useful means to depict the decision information in the process of decision making. In this paper, motivated by the extension principle of hesitant fuzzy sets, we export Einstein operations on fuzzy sets to hesitant fuzzy sets, and develop some new arithmetic averaging aggregation operators, such as the hesitant fuzzy Einstein weighted averaging (HFWA epsilon) operator, hesitant fuzzy Einstein ordered weighted averaging (HFOWA(epsilon)) operator, and hesitant fuzzy Einstein hybrid weighted averaging (HFHWA(epsilon)) operator, for aggregating hesitant fuzzy elements. Finally, we apply the proposed operators to multiple attribute group decision making with hesitant fuzzy information.

关键词： Hesitant fuzzy set Einstein operation Hesitant fuzzy Einstein arithmetic averaging operator Multiple attribute group decision making (MAGDM)

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Service Analysis and Simulation in Process Mining 1

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12th International Conference on business Process Management (BPM)

作者： Senderovich, Arik Technion Israel Inst Technol Haifa Israel

Modern business processes are supported by information systems that record process-related events into event logs.

ISBN: (数字)9783319158952

ISBN: (纸本)9783319158952;9783319158945

Modern business processes are supported by information systems that record process-related events into event logs.

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Social-Software-Based Support for Enterprise Architecture Management Processes 1

引用

12th International Conference on business Process Management (BPM)

作者： Schmidt, Rainer Zimmermann, Alfred Moehring, Michael Jugel, Dierk Baer, Florian Schweda, Christian M. Munich Univ Appl Sci Munich Germany Reutlingen Univ Reutlingen Germany Aalen Univ Aalen Germany Univ Rostock D-18055 Rostock Germany LeanIT42 GmbH Garching Germany

ISBN: (数字)9783319158952

ISBN: (纸本)9783319158952;9783319158945

Modern enterprises reshape and transform continuously by a multitude of management processes with different perspectives. They range from business process management to IT service management and the management of the information systems. Enterprise Architecture (EA) Management seeks to provide such a perspective and to align the diverse management perspectives. Therefore, EA Management cannot rely on hierarchic - in a tayloristic manner designed - management processes to achieve and promote this alignment. It, conversely, has to apply bottom-up, information-centered coordination mechanisms to ensure that different management processes are aligned with each other and enterprise strategy. Social software provides such a bottom-up mechanism for providing support within EAM-processes. Consequently, challenges of EA management processes are investigated, and contributions of social software presented. A cockpit provides interactive functions and visualization methods to cope with this complexity and enable the practical use of social software in enterprise architecture management processes.

关键词： Enterprise architecture management processes

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The Hidden Costs of the Door-in-the-Face Tactic in Negotiations 15

The Hidden Costs of the Door-in-the-Face Tactic in Negotiati...

引用

15th International Conference on Group decision and negotiation (GDN)

作者： Wong, Ricky S. Hang Seng Management Coll Sch Decis Sci Dept Supply Chain Management Shatin Hong Kong Peoples R China

ISBN: (纸本)9783319195155;9783319195148

Past studies have shown that Door-in-the-face tactics can induce compliance from negotiators. This research examines the hidden costs of the use of the Door-in-the-face tactic in dyadic negotiations. It shows that learning about opponents' use of this tactic affects negotiators' feelings of mistreatment and their behaviours in the subsequent negotiation. It also induces negotiators' covert, retaliatory behaviour. The results showed that negotiators who had dealt with opponents using the Door-in-the-face tactic made larger demands and attained higher outcomes in the subsequent negotiation. It was also found that feelings of mistreatment by opponents tended to spread over into future negotiations. Feelings of mistreatment mediated the effect of opponents' use of Door-in-the-face tactics on covert retaliation. Implications of results are discussed and directions for future research are given.

关键词： Door-in-the-face technique Covert retaliation Feelings of mistreatment Negotiation

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ERP System Integration: An Inter-organizational Challenge in the Dynamic business Environment 1

引用

16th International Conference on Enterprise information Systems (ICEIS)

作者： Kahkonen, Tommi Maglyas, Andrey Smolander, Kari Lappeenranta Univ Technol Software Engn & Informat Management Lappeenranta 53851 Finland

ISBN: (数字)9783319223483

ISBN: (纸本)9783319223483;9783319223476

The number of ERP system integration challenges has recently increased as ERP systems need to be integrated not only with the other business information systems inside the organization but also with the systems of business partners. We examined the development and integration of a customized ERP system used by a global manufacturing enterprise by interviewing 21 industrial experts. By using Grounded Theory as the data analysis approach, four groups of factors influencing ERP system integration were revealed. business environment sets the constraints for integration that is governed in a dynamic organizational landscape, hindered by political agendas. Besides the ERP system vendor, many other ERP development network partners contribute to ERP system integration. The complexity of system level can further distract the integration efforts. Our findings can help managers to guide their strategic decision making on integration issues.

关键词： information systems Enterprise systems Enterprise resource planning ERP Integration ERP development network Stakeholders Affecting factors Moderating factors Grounded theory

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Towards Systemic Risk Management in the Frame of business Service Ecosystem 1

引用

27th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Feltus, Christophe Fontaine, Francois-Xavier Grandry, Eric Luxembourg Inst Sci & Technol L-4362 Esch Sur Alzette Luxembourg

ISBN: (数字)9783319192437

ISBN: (纸本)9783319192437;9783319192420

Ecosystems gather enterprises which collaborate to achieve a common systemic goal like guaranteeing the national healthcare, the telecommunication, or the financial stability. These systems are governed by regulators that supervise the services provided at the ecosystem level using systemic capabilities and resources. In the same way at the enterprise level, risk management at the ecosystem level is a paramount activity for the stability of the targeted sector. This paper proposes a metamodel for modelling the ecosystem capabilities and resources, a risk management approach based on this metamodel, and an ArchiMate extension language to sustain the systemic risk management. The approach is illustrated with a real case study from the Luxembourgish financial market.

关键词： Capability Systemic risk Resource business service Regulation

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