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检索条件"丛书名=Lecture Notes In Business Information Processing"

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Using E-markets for Globally Distributed Work 1

引用

9th Global Sourcing Workshop on Achieving Success and Innovation in Global Sourcing - Perspectives and Practices

作者： van Hillegersberg, Jos Amrit, Chintan Univ Twente IEBIS POB 217 NL-7500 AE Enschede Netherlands

ISBN: (数字)9783319267395

ISBN: (纸本)9783319267395;9783319267388

For over a decade, dedicated E-markets have been facilitating globally distributed systems development by enhancing the traditionally high-risk global sourcing processes. At the same time, the success and potential of E-markets for sourcing project globally can be questioned, as E-markets embody a variety of temporal, geographical and socio-cultural gaps. To study the effectiveness of the mechanisms offered by the E-markets, we ran a field experiment in which four development teams worked for 10 weeks to have a software development product designed, programmed and tested by remote developer(s) using an E-market. Three out of the four teams managed to deliver a successful product within time and budget. This result exceeded our expectations and contradicts the critical observations and opinions in several blogs and news articles. We find that for effective e-Market sourcing a skilled customer team with competences including vendor selection, software contracting, software requirements specification, development methods, cross-cultural and virtual communications, use of various cloud based tools, frequent functional and non functional testing are necessary.

关键词： Global outsourcing E-markets Outsourcing risks

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Towards a Generalized Notion of Audio as Part of the Concrete Syntax of business Process Modeling Languages 1

引用

12th International Conference on business Process Management (BPM)

作者： Gulden, Jens Univ Duisburg Essen D-45141 Essen Germany

ISBN: (数字)9783319158952

ISBN: (纸本)9783319158952;9783319158945

The considerations presented in this position paper provide a starting point for incorporating model representations on additional perception channels, e.g., by using audio, into the concrete syntax specification of modeling languages. As it turns out, this cannot be done inside the frameworks of existing concrete syntax specification approaches, but first means to question the state-of-the-art of treating concrete syntax definitions as static mapping structures, and subsequently requires to widen the understanding of what concrete syntax is to an operative view on how humans interact with models.

关键词： Model perception Modeling language Domain specific modeling Concrete syntax business process modeling

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Halo Effect on the Adoption of Mobile Payment: A Schema Theory Perspective 6th

Halo Effect on the Adoption of Mobile Payment: A Schema Theo...

引用

6th International MCETECH Conference on E-Technologies (MCETECH)

作者： Gong, Xiang Zhang, Kem Z. K. Zhao, Sesia J. Univ Sci & Technol China Sch Management Hefei 230026 Peoples R China Univ Ottawa Telfer Sch Management Ottawa ON Canada Anhui Univ Sch Management Hefei 230039 Peoples R China

ISBN: (纸本)9783319179575;9783319179568

Whether or how firms can employ the halo effect to facilitate their mobile payment service adoption remains a critical and puzzling issue in e-commerce research. Using the schema theory and the value literature as theoretical lenses, this study investigates the role of halo effect on mobile payment value perceptions and usage intentions. More specifically, we identify two types of mobile payment value: utilitarian and hedonic value. A field survey with 273 responses is conducted to test the research model and hypotheses. Our findings show that the two factors of the web-mobile payment relationship, namely perceived similarity and perceived business tie, can lead to increased value perceptions of mobile payment. Moreover, both utilitarian value and hedonic value are positively associated with mobile payment usage intention. We expect this study can provide valuable insights regarding the significant role of halo effect when consumers make the decision to use mobile payment services. Limitations, theoretical and practical implications are also discussed.

关键词： Halo effect Perceived similarity Perceived business tie Value perception Mobile payment adoption Schema theory

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Towards Standardization of Custom Projects via Project Profile Matching 6

Towards Standardization of Custom Projects via Project Profi...

引用

6th International Conference on Software business (ICSOB)

作者： Hessenkaemper, Axel Steffen, Barbara GEA Westfalia Separator Grp GmbH D-59302 Oelde Germany Univ Twente NL-7522 NB Enschede Netherlands

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A Service Oriented Architecture for Total Manufacturing Enterprise Integration 1

引用

6th International Conferences on Exploring Service Science 1.5 (IESS)

作者： Borangiu, Theodor Morariu, Cristina Morariu, Octavian Dragoicea, Monica Raileanu, Silviu Voinescu, Iulia Militaru, Gheorghe Purcarea, Anca-Alexandra Univ Politehn Bucuresti Fac Automat Control & Comp Bucharest 060042 Romania Univ Politehn Bucuresti Fac Entrepreneurship Business Engn & Management Bucharest 060042 Romania

ISBN: (数字)9783319149806

ISBN: (纸本)9783319149806;9783319149790

The paper describes a, framework and implementing issues addressing service orientation in the management and control of enterprises. A hybrid, semi-heterarchical control model based on the paradigm of holonic manufacturing is proposed;it switches its operating mode from hierarchical to heterarchical in the presence of perturbations to ensure both global optimization and agility to changes in batch orders, while featuring robustness to disturbances in the production environment. In order to ensure these conflicting functionalities, a service oriented architecture is proposed and implemented, whose structure includes a distributed fault-tolerant Resource Service Access Model. Besides the design of a generic structural and dynamic model, a real implementation solution is proposed using a multi-agent framework.

关键词： SOEA Manufacturing integration framework HMES

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Towards Predictable B2B Customer Satisfaction and Experience Management with Continuous Improvement Assets and Rich Feedback 16th

Towards Predictable B2B Customer Satisfaction and Experience...

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16th International Conference on Agile Software Development (XP)

作者： Kettunen, Petri Ammala, Mikko Partanen, Jari Univ Helsinki Dept Comp Sci POB 68 Helsinki 00014 Finland Elektrobit Wireless Commun Ltd Tutkijantie 8 Oulu 90590 Finland

ISBN: (纸本)9783319186122;9783319186115

Modern high-performing software product development organizations are nowadays more and more often transforming their operations towards continuous higher-level ends. In general, customer satisfaction (CS) is such a goal. This paper presents an approach of gauging and improving customer satisfaction in an industrial B2B product development project organization for continuous customer experience (CX) management. In order to do that, the Customer Satisfaction Index (CSI) used in the company was systematized with an applied impact analysis technique. The resulting artifact (called CSI Impact Mapping Grid) combines a set of satisfier improvement strategies derived from our initial work with the GQM+Strategies method coupled with the company assets (capabilities) and insights. It is furthermore aimed to be integrated with rich online measurement inputs for real-time predictive feedback. Such transparency across the whole organization enables employees to realize and insightfully support - even proactively in real time - the various cause-effect relationships of the CS/CX.

关键词： Customer satisfaction Customer experience business-to-business relationships Performance indicators Employee satisfaction

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Towards Ontology-Based information Systems and Performance Management for Collaborative Enterprises

Towards Ontology-Based Information Systems and Performance M...

引用

26th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Livieri, Barbara Bochicchio, Mario Univ Salento Dept Econ Sci Lecce Italy Univ Salento Dept Innovat Engn Lecce Italy

ISBN: (纸本)9783319192703;9783319192697

Much of the research on Performance Management (PM) for collaborative enterprises (CE) is based on qualitative considerations and does not consider the impact of modern information Systems both on the collaborative/competitive dimension of firms and on the PM process. The peculiarities of the different types of CEs are not clearly addressed and managed in literature, and the performance measurements are often oriented to specific aspects rather than to assess the overall quality of business. Moreover, in several proposals, the skills and the time required to the managers of CEs are far from those available in the largest part of existing SMEs. In this scenario the objective of the paper is to discuss how conceptual modeling techniques, and namely ontologies and performance modeling, can contribute to better manage collaborative enterprises.

关键词： information systems Enterprise modelling Performance evaluation Collaborative enterprises Ontologies

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To Document or Not to Document? An Exploratory Study on Developers' Motivation to Document Code 1

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27th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Shmerlin, Yulia Hadar, Irit Kliger, Doron Makabee, Hayim Univ Haifa Dept Informat Syst IL-31999 Haifa Israel Univ Haifa Dept Econ IL-31999 Haifa Israel Yahoo Res Labs Haifa Israel

ISBN: (数字)9783319192437

ISBN: (纸本)9783319192437;9783319192420

Technical debt represents the situation in a project where developers accept compromises in one dimension of a system in order to meet urgent demands in other dimensions. These compromises incur a "debt", on which "interest" has to be paid to maintain the long-term health of the project. One of the elements of technical debt is documentation debt due to under-documentation of the evolving system. In this exploratory study, our goal is to examine the different aspects of developers' motivation to document code. Specifically, we aim to identify the motivating and hindering aspects of documentation as perceived by the developers. The motivating aspects of code documenting we find include improving code comprehensibility, order, and quality. The hindering aspects include developers' perception of documenting as a tedious, difficult, and time consuming task that interrupts the coding process. These findings may serve as a basis for developing guidelines toward improving documentation practices and encouraging developers to document their code thus reducing documentation debt.

关键词： Documentation Technical debt Motivation

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The Relationship Between business Model Experimentation and Technical Debt 6

The Relationship Between Business Model Experimentation and ...

引用

6th International Conference on Software business (ICSOB)

作者： Yli-Huumo, Jesse Rissanen, Tommi Maglyas, Andrey Smolander, Kari Sainio, Liisa-Maija Lappeenranta Univ Technol Lappeenranta Finland

ISBN: (纸本)9783319195933;9783319195926

The use of lean software development methodology and business model experimentation has become popular in software companies in recent years. business model experimentation is used to validate assumptions made on a product from real customers before the actual product is created. A minimum viable product is used to test the business model by gathering and measuring customer feedback. However, in many cases creating a minimum viable product requires the development team to take shortcuts and workarounds in the product. This phenomenon in software development is called 'technical debt', where companies trade long-term software quality to short-term gain in time-to-market. We investigated four software companies and conducted nine interviews to understand the relationship between business model experimentation and technical debt. The goal was to study how business model experimentation is affecting to technical debt. The results showed that business model experimentation has a clear relationship to technical debt.

关键词： business model experimentation Technical debt Case study Startup company Large company Software development lifecycle Minimum viable product

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Using Complex Correspondences for Integrating Relational Data Sources 1

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16th International Conference on Enterprise information Systems (ICEIS)

作者： Pequeno, Valeria Galhardas, Helena Ponte Vidal, Vania M. INESC ID Oeiras Portugal Univ Lisbon Inst Super Tecn Oeiras Portugal Univ Fed Ceara Fortaleza Ceara Brazil

ISBN: (数字)9783319223483

ISBN: (纸本)9783319223483;9783319223476

Data Integration (DI) is the problem of combining a set of heterogeneous, autonomous data sources and providing the user with a unified view of these data. Integrating data raises several challenges, since the designer usually encounters incompatible data models characterized by differences in structure and semantics. One of the hardest challenges is to define correspondences between schema elements (e.g., attributes) to determine how they relate to each other. Since most business data is currently stored in relational databases, here present a declarative and formal approach to specify 1-to-1, 1-m, and m-to-n correspondences between relational schema components. Differently from usual approaches, our (CAs) have semantics and can deal with outer-joins and data-metadata relationships. Finally, we demonstrate how to use the CAs to generate mapping expressions in the form of SQL queries, and we present some preliminary tests to verify the performance of the generated queries.

关键词： Schema matching Correspondence assertions Data integration Relational model

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