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检索条件"丛书名=Lecture Notes in Business Information Processing"

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Learning to Act: A Reinforcement Learning Approach to Recommend the Best Next Activities

Learning to Act: A Reinforcement Learning Approach to Recomm...

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20th International Conference on business Process Management (BPM) / business Process Management (BPM) Forum

作者： Branchi, Stefano Di Francescomarino, Chiara Ghidini, Chiara Massimo, David Ricci, Francesco Ronzani, Massimiliano Fdn Bruno Kessler Trento Italy Free Univ Bozen Bolzano Bolzano Italy

ISBN: (纸本)9783031161711;9783031161704

The rise of process data availability has recently led to the development of data-driven learning approaches. However, most of these approaches restrict the use of the learned model to predict the future of ongoing process executions. The goal of this paper is moving a step forward and leveraging available data to learning to act, by supporting users with recommendations derived from an optimal strategy (measure of performance). We take the optimization perspective of one process actor and we recommend the best activities to execute next, in response to what happens in a complex external environment, where there is no control on exogenous factors. To this aim, we investigate an approach that learns, by means of Reinforcement Learning, the optimal policy from the observation of past executions and recommends the best activities to carry on for optimizing a Key Performance Indicator of interest. The validity of the approach is demonstrated on two scenarios taken from real-life data.

关键词： Prescriptive Process Monitoring Reinforcement Learning Next activity recommendations

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Process and Project Oriented Organization: The Essence and Maturity Measurement 1

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20th International Conference on business Process Management (BPM) / business Process Management (BPM) Forum

作者： Sliz, Piotr Univ Gdansk Ul Armii Krajowej 101 PL-81824 Sopot Poland

ISBN: (数字)9783031161681

ISBN: (纸本)9783031161681;9783031161674

The main aim of this paper is to present the results of a process-project maturity assessment of large organizations in Poland. The paper consists of two main parts: a theoretical part, which primarily outlines the rationale supporting the prospects and the need for an orientation towards process and project organizations, and an empirical part, presenting an attempt to integrate the MMPM and PMMMmaturity models, in order to assess organizational level of process-project maturity. The empirical research carried out on a sample of 90 large organizations shows that vast majority of the organizations surveyed are characterized by low levels of process and project maturity, and 13 of the entities examined can be described, based on the assumptions adopted, as a process-project organization (level 4 of process-project maturity). Further, the research conducted has led to an outline of the factors supporting the recognition of process management as a method fundamental to the designing a process-project organization. Maturity model integration has demonstrated the levels of process and project maturity as well as a statistically positive correlation between the degree of process maturity and project maturity. The original character of this paper primarily concerns the need to fill the literature gap, consisting in the scarcity of publications describing integration of process and project management methods and the deficit of works presenting process-project maturity results.

关键词： Process-project oriented organization BPM Process management Project management Maturity

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A Framework for Emotion-Driven Product Design Through Virtual Reality 16th

A Framework for Emotion-Driven Product Design Through Virtua...

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16th Conference on information Systems Management (ISM) / Advances in information Systems and Technologies Conference Track (FedCSIS-AIST) Held as Part of 16th Conference on Computer Science and Intelligence Systems (FedCSIS)

作者： Andreoletti, Davide Paoliello, Marco Luceri, Luca Leidi, Tiziano Peternier, Achille Giordano, Silvia Univ Appl Sci Southern Switzerland Via la Santa 1 CH-6962 Viganello Switzerland

ISBN: (纸本)9783030989972;9783030989965

Emotions play a significant role in the interaction between products and users. However, it is still not very well understood how users' emotions can be incorporated in product design [34]. We argue that this gap is due to a lack of a methodological and technological framework for investigating emotions' elicitation conditions and for emotion recognition. For example, the effectiveness of emotion elicitation conditions is generally validated by assessing users' emotional response through ineffective means (e.g., surveys and interviews [36]). In this paper, we argue that Virtual Reality (VR) is the most suitable means to perform this investigation, and we propose a novel methodological framework, referred to as the Virtual-Reality-Based Emotion-Elicitation-and-Recognition loop (VEE-Loop), that can be exploited to realize it. The VEE-Loop consists of continuous monitoring of users' emotions, which are then provided to product designers as implicit user feedback. This information is used to dynamically change the content of VR environment, and the process is iterated until the desired affective state is solicited. In this work, we develop a proof-of-concept implementation of the VEE-Loop, and we apply it in two real use cases. Obtained results show that designers can precisely identify when users feel negative emotions (e.g., frustration) simply by analyzing their movements. As negative emotions signal troublesome interactions with the virtual representation of their products, designers obtain valuable feedback on how to enhance them.

关键词： Virtual Reality Emotion Recognition Emotion Elicitation Emotion-driven design

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Creating Unbiased Public Benchmark Datasets with Data Leakage Prevention for Predictive Process Monitoring 5th

Creating Unbiased Public Benchmark Datasets with Data Leakag...

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International Conference on business Process Management (BPM)

作者： Weytjens, Hans De Weerdt, Jochen Katholieke Univ Leuven Res Ctr Informat Syst Engn LIRIS Leuven Belgium

ISBN: (纸本)9783030943431;9783030943424

Advances in AI, and especially machine learning, are increasingly drawing research interest and efforts towards predictive process monitoring, the subfield of process mining (PM) that concerns predicting next events, process outcomes and remaining execution times. Unfortunately, researchers use a variety of datasets and ways to split them into training and test sets. The documentation of these preprocessing steps is not always complete. Consequently, research results are hard or even impossible to reproduce and to compare between papers. At times, the use of non-public domain knowledge further hampers the fair competition of ideas. Often the training and test sets are not completely separated, a data leakage problem particular to predictive process monitoring. Moreover, test sets usually suffer from bias in terms of both the mix of case durations and the number of running cases. These obstacles pose a challenge to the field's progress. The contribution of this paper is to identify and demonstrate the importance of these obstacles and to propose preprocessing steps to arrive at unbiased benchmark datasets in a principled way, thus creating representative test sets without data leakage with the aim of levelling the playing field, promoting open science and contributing to more rapid progress in predictive process monitoring.

关键词： Predictive process monitoring Remaining time prediction Bias Benchmarking Reproducibility Datasets Preprocessing

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About a Process-Technology Fit for Process Improvements in an Ambidextrous Environment 5th

About a Process-Technology Fit for Process Improvements in a...

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International Conference on business Process Management (BPM)

作者： Ahmad, Tahir Van Looy, Amy Univ Ghent Fac Econ & Business Adm Dept Business Informat & Operat Management Tweekerkenstr 2 B-9000 Ghent Belgium

ISBN: (纸本)9783030943431;9783030943424

Since business process management (BPM) can become more disruptive due to new technologies, both explorative and exploitative BPM approaches are being combined to improve business processes. This combination of approaches refers to the notion of ambidexterity. The question, however, remains which emerging technology is appropriate for which type of process improvement. Therefore, this research is designed to translate the original task-technology fit (TTF) theory into a process-technology fit (PTF) theory by also acknowledging an ambidextrous BPM environment. We have derived an initial theoretical model from existing theories and frameworks. Afterwards, we have conducted an expert panel with a content analysis of 19 interviews. Our findings demonstrate ambidextrous BPM practices, and uncover what it means when processes fit or do not fit certain technologies. Novelty resides in translating TTF into PTF and BPM ambidexterity, and so contributing to BPM's theoretical underpinnings. In addition, we provide more insight into related practical issues.

关键词： Process-technology fit Process improvement Process innovation Digital innovation Ambidexterity

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Towards an Integrated Platform for business Process Management Systems and Robotic Process Automation 1

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20th International Conference on business Process Management (BPM) / business Process Management (BPM) Forum

作者： Flechsig, Christian Voelker, Maximilian Egger, Christian Weske, Mathias Tech Univ Dresden Dresden Germany Univ Potsdam Hasso Plattner Inst Potsdam Germany

ISBN: (数字)9783031161681

ISBN: (纸本)9783031161681;9783031161674

business Process Management Systems (BPMS) and Robotic Process Automation (RPA) gain increasing relevance in digital transformation to enact and automate business processes. Recent discussions in academia and practice indicate a promising yet challenging integration of both technologies based on a standardized language for consistent process modeling and orchestration, like the business Process Model and Notation (BPMN). However, scientific literature lacks profound approaches. Guided by Design Science Research, this empirical study substantiates the current debate with a scientifically grounded concept for integrating BPMS and RPA. Resting upon data from 20 expert interviews, we present the requirements and conceptual design of a holistic BPMS-RPA platform based on BPMN. The practicability of our approach is substantiated by five evaluation interviews and a prototypical implementation. Finally, we outline directions for further research and organizational practice.

关键词： RPA BPMS BPMN Integration Design science research

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Threshold Signature for Privacy-Preserving Blockchain 1

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20th International Conference on business Process Management (BPM) / business Process Management (BPM) Forum

作者： Ricci, Sara Dzurenda, Petr Casanova-Marques, Raul Cika, Petr Brno Univ Technol Dept Telecommun FEEC Brno Czech Republic Univ Jaume 1 Inst New Imaging Technol Castellon de La Plana Spain

ISBN: (数字)9783031161681

ISBN: (纸本)9783031161681;9783031161674

Threshold signatures received renewed interest in recent years due to their practical applicability to Blockchain technology. In this article, we propose a novel (n,t)-threshold signature scheme suitable for increasing security and privacy in Blockchain technology. Our scheme allows splitting a Blockchain wallet into multiple devices so that a threshold of them is needed for signing. This increases the security of the transactions, e.g., more devices need to be compromised to recover the key and permits, and the privacy, e.g., the signing is made anonymously on behalf of the group of users sharing the Blockchain wallet. Our experimental results show that the signing algorithm requires less than 10 ms in the cases of 10 devices involved.

关键词： Threshold signature Multi-signature Blockchain Secret sharing Paillier cryptosystem Schnorr protocol

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Trust Model Recommendation Driven by Application Requirements 16th

Trust Model Recommendation Driven by Application Requirement...

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16th International Conference on Research Challenges in information Sciences (RCIS)

作者： Sellami, Chayma Baron, Mickael Jean, Stephane Bechchi, Mounir Hadjali, Allel Chabot, Dominique Univ Poitiers LIAS ISAE ENSMA Chasseneuil France OCode 322 Bis Route Puy Charpentreau F-85000 La Roche Sur Yon France

ISBN: (纸本)9783031057601;9783031057595

Recommendation systems have taken the turn of the new uses of the Internet, with the emergence of trust-based recommendation systems. These use trust relationships between users to predict ratings based on experiences and feedback. To obtain these ratings, many computational models have been developed to help users make decisions, and to improve interactions between different users within a system. Hence, choosing the appropriate model is challenging. To address this issue, we propose a two-step approach that, first, allows the user to define the requirements of his/her target system and, then, guides him/her to select the most appropriate computational model for his/her application according to the defined requirements.

关键词： Trust Computational model Requirements Modelling Recommendation

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Towards a Roadmap for Developing Digital Work Practices: A Maturity Model Approach 16th

Towards a Roadmap for Developing Digital Work Practices: A M...

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16th International Conference on Research Challenges in information Sciences (RCIS)

作者： Jafari, Pooria Univ Ghent Fac Econ & Business Adm Dept Business Informat & Operat Management Tweekerkenstr 2 B-9000 Ghent Belgium

ISBN: (纸本)9783031057601;9783031057595

The digital economy brings us a wide range of services and products assisted by emerging technologies in Industry 4.0. Nevertheless, already since the 1990s and early 2000s, IT has had a huge impact on the digitalization and digitization of businesses. This phenomenon of advancing in digital-oriented work practices is not only affecting the customer side, but is also changing theway ofworking within organizations. Although employees are one of the crucial elements in each organization and their level of work satisfaction is critical to the efficiency of a business, their work impression is still undergoing scrutiny when it gets to digital process innovations. Moreover, organizations still benefit from assistance in their adoption of digital-oriented work practices, for which a related maturity model (MM) can be one of the solutions. The current Ph.D. plan consists of three research projects that follow a mixed-method approach with a combination of quantitative and qualitative designs, within an overall design of Design-Science Research (DSR). Project 1 has two subprojects (i.e., a Systematic Literature Review (SLR) and a data-driven analysis). It starts with analyzing the relevant literature from a people-process-technology (PPT) perspective to extract relevant factors when digitalizing business processes. Afterwards, it investigates a representative set of European employee data using statistical data analysis (e.g., factor analysis and ANOVA) and data mining (e.g., clustering) techniques to delve into the impact of digital-oriented work practices on work satisfaction. After this artefact identification, we continue with Project 2 (i.e., expert panel, case study) to add evidence for a maturity-based gradation along with the identified clusters of digital-oriented work practices. Finally, Project 3 helps concretize the intendedMMby focusing on the relationships with employee satisfaction and the relevant factors. Our findings will assist organizations to upgrade the

关键词： People-process-technology Maturity model Work satisfaction

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Integrated Security Management of Public and Private Sector for Critical Infrastructures - Problem Investigation 24th

Integrated Security Management of Public and Private Sector ...

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24th International Conference on business information Systems (BIS)

作者： Rehbohm, Thomas Sandkuhl, Kurt Cap, Clemens H. Kemmerich, Thomas Univ Rostock Inst Comp Sci Rostock Germany Univ Bremen Technol Zentrum Informat & Informationstechn Bremen Germany Norwegian Univ Sci & Technol Trondheim Norway Jonkoping Univ Jonkoping Sweden

ISBN: (纸本)9783031042164;9783031042157

The interaction between security management in public and private organisations includes complex challenges. In particular in critical infrastructure sectors, there is a need for instruments that enable the holistic and overarching management of private and public providers. Cross-organisational structures and processes should be defined, but are difficult to establish in federal governmental structures due to different legislative levels and scopes. The paper investigates this challenge using Germany and the Free Hanseatic City of Bremen as example. The study proposes the development of an "Enterprise Architecture Framework" integrating and overarching the organizational structurers for both, a federal state, its municipalities and the (private) critical infrastructure providers in these municipalities. The main contributions of this paper are based on the results of an interview study. The interview partners were representatives of enterprises and public bodies covered by the federal IT security regulations. The contribution of the paper is the identification of security management challenges for services of general interest and how to increase the resilience of public service providers. Cybersecurity management in the context of public institutions is in focus.

关键词： Cybersecurity Security management Services of general interest

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