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检索条件"丛书名=Lecture Notes in Business Information Processing"

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Beyond Quality of Service: Exploring What Tourists Really Value 8th

Beyond Quality of Service: Exploring What Tourists Really Va...

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8th International Conference on Exploring Services Science (IESS)

作者： Alcoba, Jesus Mostajo, Susan Paras, Rowell Angelico Ebron, Romano Univ La Salle Ctr Super Estudios Madrid Spain De La Salle Univ Dasmarinas Dasmarinas Philippines

ISBN: (纸本)9783319569253;9783319569246

Experience economy is the last segment in the growth of economic value. After the appearance of services and the quality assurance culture, experience design and management point to experience quality as the new way to assess what the customer really values. Focusing on tourism industry, the present article compares a wide sample of tourists' numerical scores and verbal assessments, analyzed with a sentiment analysis engine. The objective is to acquire a deeper knowledge of the concept of experience quality to find out what the tourist really values.

关键词： Quality of service Quality of experience Tourism Experience Design Service science Meaning Narrative Sentiment analysis

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Social Networks and Web Pages Used by Regional Municipalities in the Czech Republic 14th

Social Networks and Web Pages Used by Regional Municipalitie...

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14th European, Mediterranean, and Middle Eastern Conference (EMCIS)

作者： Svobodova, Libuse Univ Hradec Kralove Fac Informat & Management Dept Econ Hradec Kralove Czech Republic

ISBN: (纸本)9783319659305;9783319659299

The article focuses on the usage of social networks in Czech regional cities. The first part is devoted to introduction and to the marketing of towns and villages, communication with citizens and its modern forms, which take place in the online environment via social networks. The main part of the article is devoted to the survey and monitoring of selected social networks used by the regional cities in the Czech Republic. The aim of the article is to evaluate the current state of usage of social networks in the regional cities. Article will focus on use of social networks, link on web sites to the one social network and Facebook in the connection with the regional cities. Conclusion summarizes the findings. In the processing of the article were used primary and secondary sources.

关键词： Communication Interconnection Internet Municipality Social network

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The Perspectives of DEMO Application to COSO Internal Audit Framework Risks Mitigation 7th

The Perspectives of DEMO Application to COSO Internal Audit ...

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7th Enterprise Engineering Working Conference (EEWC)

作者： Babkin, Eduard Malyzhenkov, Pavel Rossi, Fabrizio Natl Res Univ Dept Informat Syst & Technol Higher Sch Econ Bol Pecherskaya 25 Nizhnii Novgorod 603155 Russia Univ Tuscia Dept Econ & Enterprise Via Paradiso 47 I-01100 Viterbo Italy

ISBN: (纸本)9783319579559;9783319579542

The Committee of Sponsoring Organizations of the Treadway Commission (COSO) Framework is one of the most diffused internal audit (IA) tools. According to some sources 82% of companies use it realizing the IA procedures as their reference framework. Still, it presents some limitations, especially in the field of risk assessment linked to the weak formal distinction between the framework itself (the organizational structures and policies realized to promote, integrate and improve the management of risk) and the process used for risk management (the operations realized to assess, treat and monitor the risk). So, the formal separation of the organizational level from the aspects which the framework seeks to integrate into all critical organizations processes where decisions are made is needed. The COSO framework was realized on the base of principles-based approach. So, the aim of the present paper is to describe the formal approach based on DEMO methodology tools oriented to the elimination or mitigation of limits inherent to COSO framework.

关键词： Internal audit COSO framework DEMO Interaction model

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Semi-automated Model-Based Generation of Enterprise Architecture Deliverables 20th

Semi-automated Model-Based Generation of Enterprise Architec...

引用

20th International Conference on business information Systems (BIS)

作者： Pablo Saenz, Juan Cardenas, Steve Sanchez, Mario Villalobos, Jorge Univ Los Andes Syst & Comp Engn Dept Bogota Colombia Politecn Torino Turin Italy

ISBN: (纸本)9783319593364;9783319593357

As part of Enterprise Architecture projects, models are built using different languages and tools to document and analyze the state of business and IT. However, models are just intermediate assets: deliverables are the actual outputs, but they are typically hand built using information from the models, and following the structures specified in EA methods. This requires manual effort, is error-prone, and results in artifacts that might be out-of-date very quickly. This paper addresses this by making a proposal to support the semi-automated generation of EA deliverables using a scripting Domain Specific Language for the creation of deliverable templates.

关键词： Enterprise Architecture Enterprise Modeling Domain specific modeling languages Architecture deliverable

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Integrating System Dynamics with Exploratory MCDA for Robust Decision-Making 3rd

Integrating System Dynamics with Exploratory MCDA for Robust...

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3rd International Conference on Decision Support System Technology (ICDSST)

作者： Tsaples, Georgios Papathanasiou, Jason Ploskas, Nikolaos Univ Macedonia 156 Egnatia St Thessaloniki 54006 Greece Carnegie Mellon Univ 5000 Forbes Ave Pittsburgh PA 15213 USA

ISBN: (纸本)9783319574875;9783319574868

The aim of this paper is to propose a process to support decision making, in which System Dynamics is combined with Multi Criteria Decision Aid methods to mitigate the limitations of the two methodologies when used alone and find robust policies. The proposed process is based on Exploratory Modeling and Analysis, a framework that allows the use of multiple methods - under different perceptions, detail, and levels of abstraction - in order to address issues of uncertainty and robustness. A case study is used to illustrate how the process can offer deeper insights and act as a valuable decision support system. Finally, it also demonstrates the potential of Exploratory Modeling and Analysis to deal with uncertainties and identify robust policies.

关键词： Exploratory Modeling and Analysis System Dynamics Multi Criteria Decision Aid Decision support system

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Triple-Agile: A Paradigm for Cloud Based SME Process Support 20th

Triple-Agile: A Paradigm for Cloud Based SME Process Support

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20th International Conference on business information Systems (BIS)

作者： Businska, Ligita Dargis, Maris Kirikova, Marite Salna, Edgars Riga Tech Univ Dept Artif Intelligence & Syst Engn Riga Latvia Datorzinibu Centrs SIA Lacplesa Iela 41 LV-1011 Riga Latvia

ISBN: (纸本)9783319690230;9783319690223

Considering cloud based solutions in business and IT alignment, an ecosystem perspective is here taken. If small and medium enterprises are willing to act agilely and developers of cloud IT solutions are willing to support these enterprises, then it is necessary to ensure rapid and flexible delivery/acquisition/migration regarding new IT solutions and new features thereof. When looking at enterprises and cloud solution providers as constituents of a business ecosystem, a Triple-Agile paradigm emerges, that considers agility from the following three perspectives: the perspective of SME processes, the perspective of adopting of and/or migrating to cloud solutions, and the perspective of cloud service development and management. While there is considerable theoretical and practical experience in each of the perspectives of agility mentioned, their Triple-Agile combination has not yet been properly researched. This paper investigates the possibility of the application of the Triple-Agile paradigm in the context of SMEs and cloud services.

关键词： Agile enterprise Cloud services Agile information systems SaaS PaaS SME

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Toward a Configuration Model for User-Oriented Representations of Analytical Services

Toward a Configuration Model for User-Oriented Representatio...

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19th International Conference on business information Systems (BIS)

作者： Hrach, Christian Univ Leipzig Informat Syst Inst Grimma Str 12 D-04109 Leipzig Germany

ISBN: (纸本)9783319524641;9783319524634

Currently there is insufficient support regarding the user-oriented modeling of analytical information systems. More precisely, there is a lack of semiformal and detailed conceptual models, which could represent the functional and nonfunctional requirements of analytical users. Addressing this issue, this article motivates the development of a conceptual analytical service configuration model, gives a short insight into previous research and describes the range of necessary modeling content, which contains functional and nonfunctional requirements of the user context. Then, this article presents first ideas concerning the model structures and discusses potential application areas.

关键词： Analytical service Configuration model Conceptual analytical service model

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From Products to Product-Service Systems: business and information System Changes

From Products to Product-Service Systems: Business and Infor...

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19th International Conference on business information Systems (BIS)

作者： Smirnov, Alexander Shilov, Nikolay Oroszi, Andreas Sinko, Mario Krebs, Thorsten SPIIRAS 14 Line 39 St Petersburg 199178 Russia ITMO Univ Kronverkskiy Pr 49 St Petersburg 197101 Russia Festo AG & Co Ruiter Str 82 D-73734 Esslingen Germany Encoway GmbH Buschhohe 2 D-28357 Bremen Germany

ISBN: (纸本)9783319524641;9783319524634

Due to increasing competition in globalized markets companies are forced to search for new business models to get a competitive advantage. One of the trends is to shift from selling products to offering product-service systems. However, such shift requires significant changes in the business processes and related information systems. The paper is based on the analysis and modification of the information management processes related to Product Service Systems (PSS). It investigates the problem of PSS engineering information management in a customer-oriented way. Implementing such an application-system view addresses the problem of designing the customer view on PSS selection, configuration and usage. Though the research results are based on the analysis of one company, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.

关键词： Product-service systems Customer-oriented application view information systems System architect

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Incorporating Data Inaccuracy Considerations in Process Models 18th

Incorporating Data Inaccuracy Considerations in Process Mode...

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18th International Conference on business Process Modeling, Development and Support (BPMDS) / 22nd International Conference on Evaluation and Modeling Methods for Systems Analysis and Development (EMMSAD)

作者： Evron, Yotam Soffer, Pnina Zamansky, Anna Univ Haifa IL-3498838 Haifa Israel

ISBN: (纸本)9783319594668;9783319594651

business processes are designed with the assumption that the data used by the process is an accurate reflection of reality. However, this assumption does not always hold, and situations of data inaccuracy might occur which bear substantial consequences to the process and to business goals. Until now, data inaccuracy has mainly been addressed in the area of business process management as a possible exception at runtime, to be resolved through exception handling mechanisms. Design-time analysis of potential data inaccuracy has been mostly overlooked so far. In this paper we propose a conceptual framework for incorporating data inaccuracy considerations in process models to support an analysis of data inaccuracy at design time and empirically evaluate its usability by process designers.

关键词： Data inaccuracy business process management business process modeling

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From Pair Programming to Mob Programming to Mob Architecting 9th

From Pair Programming to Mob Programming to Mob Architecting

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9th International Software Quality Days (SWQD) Conference

作者： Lilienthal, Carola WPS Workplace Solut GmbH Hans Henny Jahnn Weg 29 D-22085 Hamburg Germany

ISBN: (纸本)9783319494210;9783319494203

The real life of a developer is not about development - it is about maintenance. Today typical programmers do not develop applications from scratch but they spend their time fixing, extending, modifying and enhancing existing applications. The biggest problem in their daily work is that over time maintenance mutates from structured programming to defensive programming: The code becomes too complex to be maintained. We put in code which we know is stupid from an architectural point of view but it is the only solution that will hopefully work. Maintenance becomes more and more difficult and expensive. In this paper, I will show you how pair programming, mob programming and mob architecting help your team to avoid this apparently inevitable dead end. These three levels of quality improvement start with programming in pairs evolve to programming with the whole team (mob) and finally arrive at improving the architecture with the whole team.

关键词： Software architecture Teamwork Pair programming Mob programming Quality improvement Mob architecting

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