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检索条件"丛书名=Lecture Notes in Business Information Processing"

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Visualizing Human Behavior and Cognition: The Case of Process Modeling 13th

Visualizing Human Behavior and Cognition: The Case of Proces...

引用

13th International Conference on business Process Management Workshops (BPM)

作者： Pinggera, Jakob Univ Innsbruck Innsbruck Austria

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Are Online Reviewers Leaving? Heterogeneity in Reviewing Behavior 1

引用

15th Annual Workshop on E-business (WEB)

作者： Samiei, Parastoo Tripathi, Arvind Univ Auckland Sch Business 12 Grafton Rd Auckland 1010 New Zealand

ISBN: (数字)9783319454085

ISBN: (纸本)9783319454085;9783319454078

Online consumption communities evolve over time and go through different stages in their life cycle [1]. The key factor of the sustainability of the community is members' ongoing contribution. This study examines the factors affecting the ongoing contribution of online reviewers for different types of users. Drawing from theory on communities of consumption [2] and popularity effect [3];we propose a conceptual model of drivers of ongoing contribution. We observed that Social ties, sidedness, and consumption activity could explain the heterogeneity of ongoing contribution level for different users. We studied a community of book reviews. We showed that the effect of sidedness on contribution prediction is stronger for reviewers with extreme behavior. We also concluded that consumption activity has more predictive information about the contribution compare to the social tie and sidedness.

关键词： eWOM Social ties Consumption activity User type Community of consumption Sidedness

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The Impact of Enhancing a Performance Measurement System on the Israeli Police 10th

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10th Conference on information Systems Management (ISM) / 13th Conference on Advanced information Technologies for Management (AITM)

作者： Vugalter, Marina Even, Adir Ben Gurion Univ Negev Dept Ind Engn & Management POB 653 IL-8410501 Beer Sheva Israel

ISBN: (纸本)9783319305288;9783319305271

The Performance Measurement System (PMS) explored in the study was implemented by public police forces, using advanced business Intelligence (BI) technologies. The study examines the impact of enhancing that PMS, through analysis of metric results over an 8-year period that covered a transition between two major system versions. The analysis results indeed show a significant impact of transitioning to the new PMS in most (75 %) performance metrics. A noticeable impact of the transition is the temporary performance decline, followed by some improvement that can be attributed in part to the redefinition of some metrics. Further, the results confirmed the preliminary assumptions that the improvement in the measured performance is positively and significantly associated with human-resource allocation;however, with some mediation effects of the crime category and the organization unit.

关键词： Performance measurement systems (PMS) Key performance indicators (KPI) business intelligence (BI) IS adoption

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A Knowledge Based System for Supporting Sustainable Industrial Management in a Clothes Manufacturing Company Based on a Data Fusion Model 2nd

A Knowledge Based System for Supporting Sustainable Industri...

引用

2nd International Conference on Decision Support System Technology (ICDSST)

作者： Vieira, Gasper G. Varela, Leonilde R. Ribeiro, Rita A. Univ Minho Sch Engn Dept Prod & Syst Campus Azurem P-4800058 Guimaraes Portugal UNINOVA CA3 P-2829516 Caparica Portugal

ISBN: (纸本)9783319328775;9783319328768

In this paper we propose a knowledge based system (KBS), based on smart objects and a data fusion model to support industrial management decision making applied to a clothes manufacturing enterprise. The management processes cover factory-production levels to higher decision-making levels. Therefore, the proposed KBS contributes to solving different kind of decision problems, including factory supervision, production planning and control, productivity management, real-time monitoring, and data acquisition and processing. The web access via different middleware devices and tools at different process levels, along with the use of integrated algorithms, decision methods, and smart objects, promote an optimized use of knowledge and resources. In this paper the proposed KBS is introduced and an example of its use is illustrated with an example of a clothes manufacturing resources selection, using the embedded dynamic multi-criteria fusion model.

关键词： Knowledge based system Industrial management decision making Dynamic multi-criteria decision model Manufacturing resources selection

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Enhancing Antenatal Clinics Decision-Making Through the Modelling and Simulation of Patients Flow by Using a System Dynamics Approach. A Case for a British Northwest Hospital 2nd

Enhancing Antenatal Clinics Decision-Making Through the Mode...

引用

2nd International Conference on Decision Support System Technology (ICDSST)

作者： Hernandez, Jorge E. Adams, Ted Ismail, Hossam Yao, Hui Univ Liverpool Sch Management Liverpool Merseyside England Liverpool Womens Hosp Liverpool Merseyside England Xian Jiaotong Liverpool Univ XJTLU Int Business Sch Suzhou Suzhou Peoples R China Univ La Frontera Temuco Chile

ISBN: (纸本)9783319328775;9783319328768

In the past 60 years, the maternal mortality rate in the United Kingdom has dropped considerably. However, the number of high-risk pregnancies including those complicated by pre-existing maternal health problems e.g. diabetes or lifestyle illnesses e.g. obesity has resulted in an increased demand on obstetric outpatient management of pregnancy at British National Health Service hospitals. In addition, patients also expect better access and convenient appointments in the antenatal clinic. Despite on-going work in these areas, long delays in clinic waiting rooms continue to be a great source of frustration for patients and staff. These delays have a considerable social cost to the economy and a financial cost to the health economy. Therefore, this paper considers a realistic study for supporting decision-makers in antenatal clinics in British northwest hospitals by using a system dynamics approach through causal-loop diagrams. The focus is to enhance the performance of the clinic, by understanding the flow of patients though a hospital clinic thereby aiming to reduce waiting times for patients.

关键词： Healthcare Decision-making Operations management System dynamics simulation

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Mobile Communication Solutions for the Services in the Internet of Things 7th

Mobile Communication Solutions for the Services in the Inter...

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7th International Workshop on Exploring Service Science (IESS)

作者： Zamfir, Sorin Balan, Titus Sandu, Florin Costache, Cosmin Transilvania Univ Fac Elect Engn & Comp Sci Politehnicii 1-3 Brasov 500024 Romania

ISBN: (纸本)9783319326894;9783319326887

The Internet of Things paradigm has most of the times been associated with distributed devices directly connected to the Web, uniquely identifiable and with different sensing-processing-driving capabilities. The paper addresses this context, with focus on industry driven solutions for cloud communications, describing how these technologies impact the mobile telecommunications world as well as consumers, with a clear perspective on different service models for network operators. We present an implementation strategy and showcase two different scenarios to validate our service presentation solutions, with details on data representation for a semantic interfacing of heterogeneous connected devices.

关键词： Internet of things Mobile network operators Cloud communications

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Publishing OLAP Cubes on the Semantic Web 1

引用

5th European business Intelligence Summer School (eBISS)

作者： Vaisman, Alejandro Inst Tecnol Buenos Aires Buenos Aires DF Argentina

ISBN: (数字)9783319392431

ISBN: (纸本)9783319392431;9783319392424

The availability of large repositories of semantically annotated data on the web is opening new opportunities for enhancing Decision-Support Systems. In addition, the advent of initiatives such as Open Data and Open Government, together with the Linked Open Data paradigm, are promoting publication and sharing of multidimensional data (MD) on the web. In this paper we address the problem of representing MD data using Semantic Web (SW) standards. We discuss how MD data can be represented and queried directly over the SW, without the need to download data sets into local data warehouses. We first comment on the RDF Data Cube Vocabulary (QB), the current W3C recommendation, and show that it is not enough to appropriately represent and query MD data on the web. In order to be able to support useful Online Analytical Process (OLAP) analysis, extension to QB, denoted QB4OLAP, has been proposed. We provide an in-depth comparison between these two proposals, and show that extending QB with QB4OLAP can be done without re-writing the observations, (the largest part of a QB data set). We provide extensive examples of the QB4OLAP representation, using a portion of the Eurostat data set and the well-known Northwind database. Finally, we present a high-level query language, called QL, that allows OLAP users not familiar with SW concepts or languages, to write and execute OLAP operators without any knowledge of RDF or SPARQL, the standard data model and query language, respectively, for the SW. QL queries are automatically translated into SPARQL (using the QB4OLAP metadata) and executed over an endpoint.

关键词： Data warehousing OLAP Semantic web RDF SPARQL Linked data

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Enabling Service business Models Through Service Processes 7th

Enabling Service Business Models Through Service Processes

引用

7th International Workshop on Exploring Service Science (IESS)

作者： Zope, Nikhil Kumar, Anand Lokku, Doji Tata Consultancy Serv Bombay Maharashtra India Tata Consultancy Serv Pune Maharashtra India Tata Consultancy Serv Hyderabad Andhra Pradesh India

ISBN: (纸本)9783319326894;9783319326887

With increasing importance of business models in modern businesses and continuous business models innovations, it is becoming important to know whether the current processes support proposed business model or can be modified to support the proposed business model. This aspect of business model innovation is known as business model implementation and it has received little attention in business model related research. In this paper, we explore the relationship between various business model elements with service processes, so that one can systematically assess process readiness for a business model in the future. Focus of this paper is on implementation of new or modified business model in an existing organization already delivering offerings.

关键词： business model business model elements Service process Process characteristics

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Framing Meaningful Experiences Toward a Service Science-Based Tourism Experience Design 7th

Framing Meaningful Experiences Toward a Service Science-Base...

引用

7th International Workshop on Exploring Service Science (IESS)

作者： Alcoba, Jesus Mostajo, Susan Paras, Rowell Cella Mejia, Grace Angelico Ebron, Romano La Salle Univ Ctr Super Estudios Madrid Spain De La Salle Univ Dasmarinas Dasmarinas Philippines

ISBN: (纸本)9783319326894;9783319326887

From a service science approach, this paper describes the use of sentiment analysis technology to analyze visitor's reviews in order to design experiences in the tourism business sector. Despite what the mere accidental observation could show, tourism is one of the significant experiences for human beings and that makes it optimal to test new concepts in service science, such as experience design and sentiment analysis. This is the first time in the literature that both concepts are used in the analysis of a large number of tourist reviews across a whole country. The value of this work lies in providing experience design recommendations on the basis of a systematic study. Thus, the potential of analyzing services through a scientific focus is shown

关键词： Tourism Experience Design Service science Meaning Narrative Sentiment analysis

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How Cognitively Effective is a Visual Notation? On the Inherent Difficulty of Operationalizing the Physics of Notations 17th

How Cognitively Effective is a Visual Notation? On the Inher...

引用

17th International Conference on business Process Modeling, Development, and Support / 21st International Conference on Exploring Modeling Methods for Systems Analysis and Design Held at Conference on Advanced information Systems Engineering

作者： van der Linden, Dirk Zamansky, Anna Hadar, Irit Univ Haifa Dept Informat Syst Haifa Israel

ISBN: (纸本)9783319394299;9783319394282

The Physics of Notations [9] (PoN) is a design theory presenting nine principles that can be used to evaluate and improve the cognitive effectiveness of a visual notation. The PoN has been used to analyze existing standard visual notations (such as BPMN, UML, etc.), and is commonly used for evaluating newly introduced visual notations and their extensions. However, due to the rather vague and abstract formulation of the PoN's principles, they have received different interpretations in their operationalization. To address this problem, there have been attempts to formalize the principles, however only a very limited number of principles was covered. This research-in-progress paper aims to better understand the difficulties inherent in operationalizing the PoN, and better separate aspects of PoN, which can potentially be formulated in mathematical terms from those grounded in user-specific considerations.

关键词： Visual notations Cognitive effectiveness Physics of Notations Operationalization

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