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检索条件"丛书名=Lecture Notes in Business Information Processing"

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Detecting Deviating Behaviors Without Models 13th

Detecting Deviating Behaviors Without Models

引用

13th International Conference on business Process Management Workshops (BPM)

作者： Lu, Xixi Fahland, Dirk van den Biggelaar, Frank J. H. M. van der Aalst, Wil M. P. Eindhoven Univ Technol Eindhoven Netherlands Maastricht Univ Med Ctr Maastricht Netherlands

ISBN: (纸本)9783319428871;9783319428864

Deviation detection is a set of techniques that identify deviations from normative processes in real process executions. These diagnostics are used to derive recommendations for improving business processes. Existing detection techniques identify deviations either only on the process instance level or rely on a normative process model to locate deviating behavior on the event level. However, when normative models are not available, these techniques detect deviations against a less accurate model discovered from the actual behavior, resulting in incorrect diagnostics. In this paper, we propose a novel approach to detect deviation on the event level by identifying frequent common behavior and uncommon behavior among executed process instances, without discovering any normative model. The approach is implemented in ProM and was evaluated in a controlled setting with artificial logs and real-life logs. We compare our approach to existing approaches to investigate its possibilities and limitations. We show that in some cases, it is possible to detect deviating events without a model as accurately as against a given precise normative model.

关键词： Enterprise resource management

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Crowdsourcing in business Process Outsourcing: An Exploratory Study on Factors Influencing Decision Making 1

引用

15th International Conference on Perspectives in business Informatics Research (BIR)

作者： Sandkuhl, Kurt Smirnov, Alexander Ponomarev, Andrew Univ Rostock Inst Comp Sci D-18059 Rostock Germany SPIIRAS 14th Line St Petersburg 199178 Russia ITMO Univ Kronverksky Pr 47 St Petersburg 197101 Russia

ISBN: (数字)9783319453217

ISBN: (纸本)9783319453217;9783319453200

Cloud computing architectures and outsourcing of business processes into the cloud are potential candidates to increase flexibility on the enterprise side when it comes to service delivery. In this paper, we focus on a specific aspect of cloud computing and outsourcing: The use of concepts from crowdsourcing in business process outsourcing (BPO). More concrete, the question addressed in this paper is, whether crowdsourcing is a feasible approach for supporting BPO. Based on a literature study in the areas of BPO, cloud computing and crowdsourcing, this paper identifies potential factors relevant for decision making in favour or against using crowdsourcing in BPO scenarios. The factors identified are investigated in a case study from BPO, which confirms many of the factors and gives reason to believe that the work contributes to a better understanding of outsourcing decisions in BPO and the relevant factors. However, just one case study will not give a conclusive picture whether the identified factors can be assumed to be relevant for the majority of BPO cases.

关键词： Cloud computing Crowdsourcing business process outsourcing

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Supporting Knowledge Work by Speech-Act Based Templates for Micro Processes 13th

Supporting Knowledge Work by Speech-Act Based Templates for ...

引用

13th International Conference on business Process Management Workshops (BPM)

作者： Tenschert, Johannes Lenz, Richard Univ Erlangen Nurnberg Inst Comp Sci 6 Erlangen Germany

ISBN: (纸本)9783319428871;9783319428864

Speech acts have been proposed to improve the design of interactive systems for decades. Nevertheless, they have not yet made their way to common practice in software engineering or even process modeling. Various types of workflow management systems have been successful to support or even automate mostly predictable schema based process patterns without the explicit use of speech acts as design primitives. Yet, todays work is increasingly characterized by unpredictable collaborative processes, called knowledge work. Some types of knowledge work are supported by case management tools which typically provide regulated access to case-related information. But communicative acts are not supported sufficiently. Since knowledge workers are well aware of the pragmatic dimension of their communicative acts, we believe that bringing this awareness of the nature of a speech act to a case management tool will allow for better support of unregulated knowledge intensive processes. In this paper we propose a speech-act-based approach to improve the effectivity of knowledge work. We thereby enhance case management systems by making them aware of speech acts. Speech act related micro processes can then be used to prevent misunderstandings, increase process transparency and make useful inferences.

关键词： Adaptive case management Speech Act Theory Knowledge-intensive business process Process template

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New Service's Expectation Positioning by Applying Cumulative Prospect Theory 7th

New Service's Expectation Positioning by Applying Cumulative...

引用

7th International Workshop on Exploring Service Science (IESS)

作者： Yuan, Soe-Tsyr Daphne Wang, Hsi-Yun Natl Chengchi Univ Serv Sci Res Ctr Taipei Taiwan

ISBN: (纸本)9783319326894;9783319326887

In the context of service innovation, the question of when to assess a new service by customer and how to achieve personalized assessment are yet to be explored. This is especially true under the situations of uncertainty when it comes to bringing the effectiveness of new service's promotion and decision making, i.e., for service provider to attain service competitiveness and for potential service customer to decide whether to try the new service. Accordingly, an appropriate expectation positioning method proposed in this study aims to collect and analyze psychological information from potential service customer in order to make service promotion decisions capable of achieving service provider's purpose as well as satisfying service customer, utilizing Cumulative Prospect Theory.

关键词： New service expectation positioning Cumulative prospect theory Customer expectation Behavior economics Behavior change Psychological value

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Discovering Queues from Event Logs with Varying Levels of information 13th

Discovering Queues from Event Logs with Varying Levels of In...

引用

13th International Conference on business Process Management Workshops (BPM)

作者： Senderovich, Arik Leemans, Sander J. J. Harel, Shahar Gal, Avigdor Mandelbaum, Avishai van der Aalst, Wil M. P. Eindhoven Univ Technol Eindhoven Netherlands Technion Haifa Israel

ISBN: (纸本)9783319428871;9783319428864

Detecting and measuring resource queues is central to business process optimization. Queue mining techniques allow for the identification of bottlenecks and other process inefficiencies, based on event data. This work focuses on the discovery of resource queues. In particular, we investigate the impact of available information in an event log on the ability to accurately discover queue lengths, i.e. the number of cases waiting for an activity. Full queueing information, i.e. timestamps of enqueueing and exiting the queue, makes queue discovery trivial. However, often we see only the completions of activities. Therefore, we focus our analysis on logs with partial information, such as missing enqueueing times or missing both enqueueing and service start times. The proposed discovery algorithms handle concurrency and make use of statistical methods for discovering queues under this uncertainty. We evaluate the techniques using real-life event logs. A thorough analysis of the empirical results provides insights into the influence of information levels in the log on the accuracy of the measurements.

关键词： Optimization

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APPARATUS: Reasoning About Security Requirements in the Internet of Things 28th

APPARATUS: Reasoning About Security Requirements in the Inte...

引用

28th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Mavropoulos, Orestis Mouratidis, Haralambos Fish, Andrew Panaousis, Emmanouil Kalloniatis, Christos Univ Brighton Sch Comp Engn & Math Brighton E Sussex England Univ Aegean Dept Cultural Technol & Commun Lesvos Greece

ISBN: (纸本)9783319395647;9783319395630

Internet of Things (IoT) can be seen as the main driver towards an era of ubiquitous computing. Taking into account the scale of IoT, the number of security issues that emerge are unprecedented, therefore the need for proposing new methodologies for elaborating about security in IoT systems is undoubtedly crucial and this is recognised by both academia and the industry alike. In this work we present APPARATUS, a conceptual model for reasoning about security in IoT systems through the lens of Security Requirements Engineering. APPARATUS is architecture-oriented and describes an IoT system as a cluster of nodes that share network connections. The information of the system is documented in a textual manner, using Javascript Notation Object (JSON) format, in order to elicit security requirements. To demonstrate its usage the security requirements of a temperature monitor system are identified and a first applicatio APPARATUS is exhibited.

关键词： Internet of things Security requirements engineering IoT conceptual model information security

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A Comprehensive Analysis of the First Ten Editions of the WEBIST Conference 11th

A Comprehensive Analysis of the First Ten Editions of the WE...

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11th International Conference on Web information Systems and Technologies (WEBIST)

作者： Lopes, Giseli Rabello Nunes, Bernardo Pereira Paes Leme, Luiz Andre P. Nurmikko-Fuller, Terhi Casanova, Marco A. Univ Fed Rio de Janeiro Dept Comp Sci Rio De Janeiro RJ Brazil Pontifical Catholic Univ Rio de Janeiro Dept Informat Rio De Janeiro RJ Brazil Univ Fed Estado Rio de Janeiro Dept Appl Informat Rio de Janeiro RJ Brazil Univ Fed Fluminense Inst Comp Sci Niteroi RJ Brazil Univ Oxford Oxford E Res Ctr Oxford OX1 3QG England

ISBN: (纸本)9783319309965;9783319309958

An analysis of the proceedings of the first decade of the WEBIST conference, in terms of social networking and statistical analyses, as well as bibliometrics, unearthed information regarding existing patterns in the prevalent themes and topics of the conference, shedding light on the development of the event and its community as they grew and matured. In addition to the findings of this analysis we present a queriable Web-based application, which draws from a dataset of RDF triples, enabling the recreation of the examined patterns and the further exploration of the proceedings data.

关键词： Conference analysis Statistical analysis Bibliometrics Social network analysis Webist analysis Linked data

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Design of Capability Delivery Adjustments 28th

Design of Capability Delivery Adjustments

引用

28th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Grabis, Janis Kampars, Janis Riga Tech Univ Inst Informat Technol Kalku 1 Riga Latvia

ISBN: (纸本)9783319395647;9783319395630

Capabilities are designed for ensuring that business services can be delivered to satisfy business performance objectives in different circumstances. Run-time adjustments are used to adapt capability delivery to these specific circumstances. The paper elaborates the concept of the capability delivery adjustments on the basis of capability meta-model proposed as a part of the Capability Driven Development approach. The types of adjustments are identified as their specifications are provided. An example of adjustments modeling is developed.

关键词： Capability Adaptation Run-time Context

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A Toolbox Supporting Agile Modelling Method Engineering: *** Modelling Method Conceptualization Environment 9th

A Toolbox Supporting Agile Modelling Method Engineering: ***...

引用

9th IFIP Working Conference on the Practice of Enterprise Modeling (PoEM)

作者： Efendioglu, Nesat Woitsch, Robert Utz, Wilfrid BOC Asset Management GmbH Operngasse 20B A-1040 Vienna Austria

ISBN: (纸本)9783319483931;9783319483924

The importance of Modelling Method Engineering is equally rising with the importance of domain specific modelling methods and individual modelling approaches. In order to capture the most relevant semantic primitives that address domain specifics needs, it is necessary to involve both, method engineers as well as domain experts. Due to complexity of conceptualization of a modelling method and development of regarding modelling tool, there is a need of a guideline and corresponding tools supporting actors with different background along this complex process. Based on practical experience in business, more than twenty EU projects and other research initiatives, this paper introduces a toolbox to support the conceptualization of a modelling method. The realized toolbox is introduced and evaluated by two EU-funded research projects in the domain of e-learning and cloud computing as well as additionally by an in-house development project in the area of decision modelling extensions. The paper discusses the evaluation results and derived outlooks.

关键词： Meta-modelling Modelling method design Agile modelling method engineering Conceptualization

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A Case Study of the Health of an Augmented Reality Software Ecosystem: Vuforia 1

引用

7th International Conference on Software business (ICSOB)

作者： Soussi, Lamia Spijkerman, Zeena Jansen, Slinger Univ Utrecht Utrecht Netherlands

ISBN: (数字)9783319405155

ISBN: (纸本)9783319405155;9783319405148

Augmented Reality is becoming increasingly popular. The success of a platform is typically observed by measuring the health of the software ecosystem surrounding it. In this paper, we take a closer look at the Vuforia ecosystem's health by mining the Vuforia platform application repository. It is observed that the developer ecosystem is the strength of the platform. We also determine that Vuforia could be the biggest player in the market if they lay its focus on specific types of app development.

关键词： Health

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