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Decoding Policy Directives: An Empirical Study on the Influence of Central Policy Signals on Local Environmental Regulation Behavior 1

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23rd Wuhan International Conference on E-business (WHICEB)

作者： Wang, Chen Wang, Huijun Pan, Jiabao Li, Jin Wang, Xi Cent Univ Finance & Econ Beijing 100098 Peoples R China

ISBN: (数字)9783031603242

ISBN: (纸本)9783031603266;9783031603242

Central policy texts are crucial instruments utilized by the central government for communicating policy directions, guiding behavior, and administering societal affairs. Analyzing central policy texts helps the public to understand policies and attribute real-world issues. Prior studies draw conclusions mainly based on statistics of word frequency while lacking consideration of the semantics content of these texts. This study employs text mining techniques, specifically Whole Word Masking (WWM)-BERT, to analyze 348 central government documents from 2016 to 2018, which enables the extraction of latent semantic meanings from the policy texts. Aligned with signaling theory, our research investigates the roots of environmental policy implementation disparities, examining aspects such as intensity, clarity, and credibility/reliability of communication. The findings indicate that document signals, such as issuing department, wording intensity, and clarified regulatory targets of policy documents significantly enhance local governments' environmental regulation behaviors. Meanwhile, the absence of standardized benchmarks for ecological environmental administrative penalties may exert negative impact on the effectiveness of credible threats in shaping environmental regulation outcomes.

关键词： WWM-BERT Signaling Theory Policy Implementation Disparities Policy Text Text Mining

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To Err is Bot, Not Human: Asymmetric Reactions to Chatbot Service Failures 23rd

To Err is Bot, Not Human: Asymmetric Reactions to Chatbot Se...

引用

23rd Wuhan International Conference on E-business (WHICEB)

作者： Tan, Aibo Jiang, Caihong Zhu, Yan Shanghai Int Studies Univ Sch Business & Management Key Lab Brain Machine Intelligence Informat Behav Minist Educ & Shanghai Shanghai Peoples R China Hefei Vocat Coll Finance & Econ Sch Elect Commerce Dept Elect Commerce Hefei Anhui Peoples R China

ISBN: (纸本)9783031603266;9783031603242

The reaction of individuals to AI failures is a complex and controversial topic that remains widely debated. Existing research on this issue is fragmented and inconclusive, with multiple perspectives and conflicting findings. To further explore this issue, we conducted a study examining how customers respond to service failures committed by chatbots and human employees. We used an online vignette-based method to assess participants' emotional, cognitive, and behavioral intentions following such failures. A total of 307 people participated in this study and the results indicated that participants were more tolerant of chatbot failures. They exhibited fewer negative emotions and were more likely to forgive erring chatbots. These results were moderated by service failure type. This study provides a more comprehensive understanding of how people respond to AI errors in service context, offering a more nuanced perspective than previously available in the literature.

关键词： Chatbots Service Failure Customer Reactions

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Investigating the Impact of Cultural Tourism NFTs' Perceived Value and Experiential Evaluation on WOM of a Tourism Destination: A Generational Difference Moderation Approach 1

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23rd Wuhan International Conference on E-business (WHICEB)

作者： Zhao, Yuchen Zhan, Yihong Cent China Normal Univ Natl Res Ctr Cultural Ind Wuhan 430079 Peoples R China

ISBN: (数字)9783031602603

ISBN: (纸本)9783031602597;9783031602603

As an emerging thing, Non-Fungible Token (NFT) has been used in the tourism sector to attract new customers and promote destinations. However, there is a challenge in how cultural tourism NFT's perceived value influences the experiential evaluation of customers, and induces their WOM on the destination. Additionally, the attitude of generational differences on cultural tourism NFT is unknown. Therefore, this study aims to identify the effects of cultural tourism NFTs' perceived value on destination WOM. Drawing on S-O-R framework, a conceptual model has been proposed to examine the perceived value of cultural tourism NFT (functional, monetary, social, and emotional) on destination WOM through experiential evaluation. The generational difference was assumed as a moderator (i.e., Millennials and Generation Z). The model was tested by data collected from Dunhuang NFT users (N = 383). The results indicate that perceived functional, monetary, and emotional value could improve destination WOM through experiential evaluation, while perceived social value of cultural tourism NFT has no significant impact on experiential evaluation. Meanwhile, the findings reveal that Millennials show more positive destination WOM than Generation Z after they experience cultural tourism NFTs. This study provides valuable insights into the relationships between cultural tourism NFTs and destination WOM.

关键词： Non-Fungible Token Marketing Cultural Tourism Perceived Value Generational Difference

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Developing Functional Specifications of an information System a Personal Overview 14th

Developing Functional Specifications of an Information Syste...

引用

14th International Symposium on business Modeling and Software Design (BMSD)

作者： de Brock, Bert Univ Groningen Fac Econ & Business POB 800 NL-9700 AV Groningen Netherlands

ISBN: (纸本)9783031640728;9783031640735

How to develop the functional specifications of an information system in a straightforward way, given some problem space? Both data (the statics) and processes (the dynamics) must be developed, in an integrated way. The statics and dynamics of a system are closely related: Actually, they are the two sides of the same coin. We will sketch a concrete and complete development path for functional requirements, from initial (vague) user wishes via functional specifications until software specifications. Importantly, the development steps are mutually aligned. Our aligned development pipeline supports traceability which, in turn, supports adaptability. The development pipeline includes concrete validation and explanation steps. An intermediate Conceptual Model (CM) has a central role in this development. The CM is a functional 'blue print' and is implementation-independent. From the CM we can deduce the software specifications for the target platform in a straightforward way ('model-driven'). The original question now concentrates on the question how to specify the functional requirements for a given problem space. This actually splits Developing into Specifying and Realizing. The Conceptual Model of a system should model the statics as well as the dynamics of the system. The statics can be specified by a Conceptual Data Model (CDM) and the dynamics by a Conceptual Process Model (CPM). So, in short: CM = CDM circle plus CPM. A CDM consists of one data model, while a CPM typically consists of several (usually many) 'interaction descriptions', e.g., in the form of System Sequence Descriptions (SSDs). Important to note is that the constructions in our SSD-language have a formal semantics.

关键词： information System Functional Requirements Statics Dynamics Data Processes Mutual Alignment Conceptual Model Complete Development Path Traceability Semantics Model-Driven

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Bibliometric Analysis of Open Innovation Communities Based on Citespace 1

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23rd Wuhan International Conference on E-business (WHICEB)

作者： Wan, Jiangping Lin, Siting Liu, Xuanqi South China Univ Technol Sch Business Adm Guangzhou 510640 Peoples R China Yangen Univ Sch Engn & Technol Quanzhou 362011 Peoples R China

ISBN: (数字)9783031602641

ISBN: (纸本)9783031602634;9783031602641

[Purpose/Significance] With the continuous development of Internet technology, open innovation communities (OICs) have become a crucial force driving scientific and technological progress as well as industrial development. In-depth research and analysis of OICS are of significant importance in understanding their developmental trends, influencing factors, and future tendencies. [Method/Process] A total of 129 Chinese core literature articles were selected from the China National Knowledge Infrastructure (CNKI) database within a specific time range. English literature data were collected from the SCI and SSCI of the Web of Science Core Collection, totaling 128 articles. CiteSpace, a visualization knowledge mapping tool, was utilized for bibliometric analysis, examining the growth trends, current status, and research hotspots in the OIC field. Based on this analysis, potential areas for future research emphasis were identified. [Results/Conclusion] Building upon the definitions provided by domestic and international scholars concerning open innovation communities, this paper summarized five major characteristics of these communities: virtuality, goal orientation, interactivity, network structure, and voluntariness. The results of literature growth trends indicate a general increase in the number of publications within the OIC field, garnering widespread attention in academia. By comparing keyword clustering maps of Chinese and English literature, it was observed that common focal points revolve around community user creative management, user behavior analysis, and corporate performance research. However, differences exist as domestic literature emphasizes leading user identification while foreign literature pays more attention to research on open-source software communities within OICs. Future research should concentrate on leading user identification and demand analysis.

关键词： Open Innovation Communities Knowledge Mapping CiteSpace

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A Case for business Process-Specific Foundation Models

A Case for Business Process-Specific Foundation Models

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21st International Conference on business Process Management (BPM)

作者： Rizk, Yara Venkateswaran, Praveen Isahagian, Vatche Narcomey, Austin Muthusamy, Vinod IBM Res Cambridge MA 02142 USA Stanford Univ Stanford CA USA

ISBN: (纸本)9783031509735;9783031509742

The inception of large language models has helped advance the state-of-the-art on numerous natural language tasks. This has also opened the door for the development of foundation models for other domains and data modalities (e.g., images and code). In this paper, we argue that business process data has unique characteristics that warrant the creation of a new class of foundation models to handle tasks like activity prediction, process optimization, and decision making. These models should also tackle the challenges of applying AI to business processes which include data scarcity, multi-modal representations, domain specific terminology, and privacy concerns. To support our claim, we show the effectiveness of few-shot learning and transfer learning in next activity prediction, crucial properties for the success of foundation models.

关键词： business Process Foundation Models Few-shot Learning Transfer Learning

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Customer Satisfaction Analysis of Dingxiang Doctor Online Consultation Platform Based on Network Comments 1

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23rd Wuhan International Conference on E-business (WHICEB)

作者： Zhao, Dengshi Fu, Chi Liu, Yueqian Qiu, Shiqing Peng, Jiamin Guangdong Univ Technol Sch Management Guangzhou Peoples R China

ISBN: (数字)9783031603242

ISBN: (纸本)9783031603266;9783031603242

With the advantage of the Internet, the online consultation platform provides efficient and convenient consultation services for the general public, and its prosperous development promotes the rational allocation of medical resources and eases the contradiction between the supply and demand of medical resources. Among them, customer satisfaction is crucial to the sustainable development of online medical platforms. At present, for the online medical field, based on the grounded theory, there are few studies on the establishment of the customer satisfaction evaluation model of the online consultation platform by using the network comments as the original data for text analysis. In view of this, the article selects the dermatology department of online consultation platform Dingxiang Doctor as the research object, after crawling the relevant online comments on the official website, a model consisting of 17 conceptualization categories, 9 initial categories and 5 main categories is constructed based on the grounded theory. It is found that the overall customer satisfaction score of Dingxiang Doctor is 4.10, indicating that the overall satisfaction of patients with Dingxiang Doctor is high, in which the initial category that has the greatest impact on the customer satisfaction score is the doctor's professionalism;whereas the scores of the additional services and the perceived value belong to the medium level, there is still a large space for improvement, and the platform setting and the cost performance have not yet reached the satisfaction of the customers, where the platform need to focus on improvement and enhancement.

关键词： Healthcare Online consultation Customer satisfaction Online evaluation

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An Evaluation of the Product Security Maturity Model Through Case Studies at 15 Software Producing Organizations 14th

An Evaluation of the Product Security Maturity Model Through...

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14th International Conference on Software business (ICSOB)

作者： Baninemeh, Elena Toomey, Harold Labunets, Katsiaryna Wagenaar, Gerard Jansen, Slinger Univ Utrecht Utrecht Netherlands Raytheon Technol Walthem MA 02451 USA LUT Univ Lappeenranta Finland

ISBN: (纸本)9783031532269;9783031532276

Cybersecurity is becoming increasingly important from a software business perspective. The software that is produced and sold generally becomes part of a complex landscape of customer applications and enlarges the risk that customer organizations take. Increasingly, software producing organizations are realizing that they are on the front lines of the cybersecurity battles. Maintaining security in a software product and software production process directly influences the livelihood of a software business. There are many models for evaluating security of software products. The product security maturity model is commonly used in the industry but has not received academic recognition. In this paper we report on the evaluation of the product security maturity model on usefulness, applicability, and effectiveness. The evaluation has been performed through 15 case studies. We find that the model, though rudimentary, serves medium to large organizations well and that the model is not so applicable within smaller organizations.

关键词： software product security software engineering security product security maturity model

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Navigating Event Abstraction in Process Mining: A Comprehensive Analysis of Sub-problems, Data, and Process Characteristic Considerations

Navigating Event Abstraction in Process Mining: A Comprehens...

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21st International Conference on business Process Management (BPM)

作者： Lim, Jungeun Song, Minseok Pohang Univ Sci & Technol Dept Ind & Management Engn Pohang South Korea

ISBN: (纸本)9783031509735;9783031509742

Process mining technologies assume event logs with an appropriate level of granularity, but many systems generate low-level event logs, resulting in complex process models. Event abstraction addresses this issue by transforming low-level event logs into abstracted event logs, enabling the derivation of business-level process models. However, practitioners often struggle to choose suitable event abstraction methods. This is primarily due to the lack of comparative studies that analyze the differences between methods and the insufficient information regarding the data and relevant process characteristics to be considered. This study conducts a comprehensive literature reviewon event abstraction to overcome these challenges. The review focuses on summarizing specific sub-problems in event abstraction, identifying types of data that can be utilized, and highlighting important process characteristics that should be considered. The insights and guidance provided by this review will be valuable to practitioners seeking to select and implement effective event abstraction techniques.

关键词： Event Abstraction Hierarchical Process Model Literature Review

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Non-Automata Based Conformance Checking of Declarative Process Specifications Based on ASP

Non-Automata Based Conformance Checking of Declarative Proce...

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21st International Conference on business Process Management (BPM)

作者： Kuhlmann, Isabelle Corea, Carl Grant, John Univ Hagen Artificial Intelligence Grp Hagen Germany Univ Koblenz Inst IS Res Koblenz Germany Univ Maryland Dept Comp Sci College Pk MD USA Univ Maryland UMIACS College Pk MD USA

ISBN: (纸本)9783031509735;9783031509742

We investigate the use of Answer Set Programming (ASP) for the problem of conformance checking of LTL-based Declarative Process Specifications. In particular, we propose ASP solutions that are independent of automata. That is: in related works, the semantics of the declarative process specifications are often captured by means of finite state automata. This means that for conformance checking, the constraints of the specification first have to be transformed into a corresponding automata representation, which introduces a computational burden. In this work, we present a new ASP-based approach which encodes the constraint semantics directly and therefore can be used to check conformance without the need of performing automata operations. We implement our approach and perform experiments with reallife datasets, comparing our approach to a selection of state-of-the-art approaches. Our experiments show that our approach can outperform existing approaches in some cases. Furthermore, our approach can easily be extended to check whether the considered constraint sets are satisfiable (i.e., consistent).

关键词： Conformance Checking Declarative Process Specifications Answer Set Programming

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