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检索条件"丛书名=Lecture Notes in Business Information Processing 252"

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Education on Service Science Management and Engineering: A Comparative Analysis 6

引用

6th International Conferences on Exploring Service Science 1.5 (IESS)

作者： Marcos, Esperanza de Castro, Valeria Martin Pena, Maria Luz Diaz Garrido, Eloisa Lopez-Sanz, Marcos Manuel Vara, Juan Rey Juan Carlos Univ Sch Comp Sci Mostoles 28933 Spain Rey Juan Carlos Univ Fac Social Sci & Law Madrid 28032 Spain

ISBN: (纸本)9783319149806;9783319149790

Approximately 60 % of the world's workforce is currently employed by either public or private branches of the Service Sector and this value rises to 80 % in developed countries. There is also a tendency towards constant growth in the Service Sector at an international level, with people working in a broad spectrum of areas such as tourism, commerce, logistics, finance, insurance and community, social and personal services. However, and in spite of the fact that society increasingly needs more professionals who are oriented towards this sector, there are hardly any specific training plans for service professionals. This paper presents a comparative analysis about training programs in Service Science Management and Engineering (SSME). This comparative analysis was made during the definition and creation of a new curriculum for training of professionals in SSME which will be taught at the Rey Juan Carlos University, in Madrid, Spain, from the next academic year onwards. The degree is briefly described in this paper and analyzed in the comparative analysis.

关键词： Service Science Management and Engineering Curriculum Discipline Comparison

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The Concepts of Decision Making: An Analysis of Classical Approaches and Avenues for the Field of Enterprise Modeling 8th

引用

8th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling (PoEM)

作者： Bock, Alexander Univ Duisburg Essen Informat Syst & Enterprise Modeling Res Grp Essen Germany

ISBN: (纸本)9783319258973;9783319258966

The field of enterprise modeling seeks to help make organizational decisions that take place under conditions of complexity, ambiguity, and conflicting views. But available concepts to describe decision situations are still in their infancy. A variety of existing model-based approaches to aid decision making have been developed in adjacent research fields. The paper investigates a selection of these approaches and reconstructs central concepts in the form of meta models. Implications and ways of integrating decision concepts with existing enterprise modeling methods are considered, and possible avenues for the field of enterprise modeling are discussed.

关键词： Organizational decision making Enterprise modeling Decision model Decision analysis Problem construction

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Towards Ontology-Based information Systems and Performance Management for Collaborative Enterprises

Towards Ontology-Based Information Systems and Performance M...

引用

26th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Livieri, Barbara Bochicchio, Mario Univ Salento Dept Econ Sci Lecce Italy Univ Salento Dept Innovat Engn Lecce Italy

ISBN: (纸本)9783319192703;9783319192697

Much of the research on Performance Management (PM) for collaborative enterprises (CE) is based on qualitative considerations and does not consider the impact of modern information Systems both on the collaborative/competitive dimension of firms and on the PM process. The peculiarities of the different types of CEs are not clearly addressed and managed in literature, and the performance measurements are often oriented to specific aspects rather than to assess the overall quality of business. Moreover, in several proposals, the skills and the time required to the managers of CEs are far from those available in the largest part of existing SMEs. In this scenario the objective of the paper is to discuss how conceptual modeling techniques, and namely ontologies and performance modeling, can contribute to better manage collaborative enterprises.

关键词： information systems Enterprise modelling Performance evaluation Collaborative enterprises Ontologies

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The Relationship Between business Model Experimentation and Technical Debt 6

The Relationship Between Business Model Experimentation and ...

引用

6th International Conference on Software business (ICSOB)

作者： Yli-Huumo, Jesse Rissanen, Tommi Maglyas, Andrey Smolander, Kari Sainio, Liisa-Maija Lappeenranta Univ Technol Lappeenranta Finland

ISBN: (纸本)9783319195933;9783319195926

The use of lean software development methodology and business model experimentation has become popular in software companies in recent years. business model experimentation is used to validate assumptions made on a product from real customers before the actual product is created. A minimum viable product is used to test the business model by gathering and measuring customer feedback. However, in many cases creating a minimum viable product requires the development team to take shortcuts and workarounds in the product. This phenomenon in software development is called 'technical debt', where companies trade long-term software quality to short-term gain in time-to-market. We investigated four software companies and conducted nine interviews to understand the relationship between business model experimentation and technical debt. The goal was to study how business model experimentation is affecting to technical debt. The results showed that business model experimentation has a clear relationship to technical debt.

关键词： business model experimentation Technical debt Case study Startup company Large company Software development lifecycle Minimum viable product

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To Document or Not to Document? An Exploratory Study on Developers' Motivation to Document Code 1

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27th International Conference on Advanced information Systems Engineering (CAiSE)

作者： Shmerlin, Yulia Hadar, Irit Kliger, Doron Makabee, Hayim Univ Haifa Dept Informat Syst IL-31999 Haifa Israel Univ Haifa Dept Econ IL-31999 Haifa Israel Yahoo Res Labs Haifa Israel

ISBN: (数字)9783319192437

ISBN: (纸本)9783319192437;9783319192420

Technical debt represents the situation in a project where developers accept compromises in one dimension of a system in order to meet urgent demands in other dimensions. These compromises incur a "debt", on which "interest" has to be paid to maintain the long-term health of the project. One of the elements of technical debt is documentation debt due to under-documentation of the evolving system. In this exploratory study, our goal is to examine the different aspects of developers' motivation to document code. Specifically, we aim to identify the motivating and hindering aspects of documentation as perceived by the developers. The motivating aspects of code documenting we find include improving code comprehensibility, order, and quality. The hindering aspects include developers' perception of documenting as a tedious, difficult, and time consuming task that interrupts the coding process. These findings may serve as a basis for developing guidelines toward improving documentation practices and encouraging developers to document their code thus reducing documentation debt.

关键词： Documentation Technical debt Motivation

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Using Value Models for business Risk Analysis in e-Service Networks 8th

引用

8th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling (PoEM)

作者： Ionita, Dan Wieringa, Roel J. Wolos, Lars Gordijn, Jaap Pieters, Wolter Univ Twente Drienerlolaan 5 NL-7522 NB Enschede Netherlands Goethe Univ Frankfurt D-60054 Frankfurt Germany Vrije Univ Amsterdam NL-1081 HV Amsterdam Netherlands Delft Univ Technol NL-2628 CC Delft Netherlands

ISBN: (纸本)9783319258973;9783319258966

Commercially provided electronic services commonly operate on top of a complex, highly-interconnected infrastructure, which provides a multitude of entry points for attackers. Providers of e-services also operate in dynamic, highly competitive markets, which provides fertile ground for fraud. Before a business idea to provide commercial e-services is implemented in practice, it should therefore be analysed on its fraud potential. This analysis is a risk assessment process, in which risks are ordered on severity and the unacceptable ones are mitigated. Mitigations may consist of changes in the e-service network to reduce the attractiveness of fraud for the fraudster, or changes in coordination process steps or IT architecture elements to make fraud harder or better detectable. We propose to use e(3) value business value models for the identification and quantification of risks associated with e-service packages. This allows for impact estimation as well as understanding the attacker's business cases. We show how the e(3) value ontology - with minimal extensions can be used to analyse known telecommunication fraud scenarios. We also show how the approach can be used to quantify infrastructure risks. Based on the results, as well as feedback from practitioners, we discuss the scope and limits of generalizability of our approach.

关键词： e-services Fraud Risk Governance and control Value modelling

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Understanding Consumer Participation on Companies' Brand Microblogs 6th

Understanding Consumer Participation on Companies' Brand Mic...

引用

6th International MCETECH Conference on E-Technologies (MCETECH)

作者： Zhang, Kem Z. K. Benyoucef, Morad Zhao, Sesia J. Univ Ottawa Telfer Sch Management Ottawa ON Canada Univ Sci & Technol China Sch Management Hefei 230026 Peoples R China Anhui Univ Sch Management Hefei 230039 Peoples R China

ISBN: (纸本)9783319179575;9783319179568

The purpose of this research is to understand consumer participation on companies' brand microblogs. We propose a research model to explain that such participation may be a positive consequence of consumers' brand attachment process. That is, consumers' perceived self-congruence and partner quality may influence their trust and commitment toward brands. Trust and commitment further affect participation on brand microblogs. We empirically examine our research hypotheses using an online survey. The results show that self-congruence and partner quality positively affect trust and commitment. Trust has significant effects on commitment and participation, while commitment also affects participation. Our findings provide insights on user participation behavior in a social computing context, while practitioners may apply our findings for brand building and to understand consumer participation in similar contexts.

关键词： Trust Social computing Social media Social commerce e-business Microblog Participation

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The Role of Social Capital as Antecedent in Clan Formation in information Systems Outsourcing Project 1

引用

9th Global Sourcing Workshop on Achieving Success and Innovation in Global Sourcing - Perspectives and Practices

作者： Hekkala, Riitta Heiskanen, Ari Rossi, Matti Aalto Univ Sch Business Dept Informat & Serv Econ POB 21220 Aalto 00076 Finland Univ Oulu Dept Informat Proc Sci Vantaa 01300 Finland

ISBN: (数字)9783319267395

ISBN: (纸本)9783319267395;9783319267388

This paper focuses on how different aspects of social capital facilitate or prevent clan control in two related inter-organizational system (IOS) projects during the projects' four years life span. We observed the building of social ties in the projects and tried to understand how trust is build or destroyed in large teams, which are organizationally and physically separated, but need to work together for an extended period of time. The data for this qualitative study was collected from two large IOS projects. We analyzed how the social capital helps us to interpret the process of building clan control in an IOS project. We found out that clan control is difficult to achieve and the organizations need to be aware of ways of building social capital and be able to build and maintain social capital across organizational borders to succeed in such projects.

关键词： Clan control Social capital information system development project

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Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities 1

引用

6th International Conferences on Exploring Service Science 1.5 (IESS)

作者： Juntunen, Mari Juntunen, Jouni Univ Oulu Dept Mkt Oulu Business School Oulu Finland

ISBN: (数字)9783319149806

ISBN: (纸本)9783319149806;9783319149790

This article focuses on examining the existence and impacts of the image-dominant (ID) logic at collective level. The purpose is to test whether social and imagined communities can create value for each other, in other words, can value actively be cross-created between communities. The data was gathered in a service industry from two closely related social communities (SC) (N = 264 and N = 460) where each SC represents the other respondents' imagined community (IC). Structural equation modeling (SEM) is used for analyses. The identical SEMs from both data sets indicate that value can be cross-created between communities: collective awareness among individuals' SC members is discovered to create value to another SC;and the collective image of the other community among individuals' SC members is revealed to create value for their own SC. The contributions produced by the article are the introduction and verification of the concepts image-dominant logic and value cross-creation.

关键词： Imagined community Brand meaning Industry brand equity Brand cross-creation

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Using Complex Correspondences for Integrating Relational Data Sources 1

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16th International Conference on Enterprise information Systems (ICEIS)

作者： Pequeno, Valeria Galhardas, Helena Ponte Vidal, Vania M. INESC ID Oeiras Portugal Univ Lisbon Inst Super Tecn Oeiras Portugal Univ Fed Ceara Fortaleza Ceara Brazil

ISBN: (数字)9783319223483

ISBN: (纸本)9783319223483;9783319223476

Data Integration (DI) is the problem of combining a set of heterogeneous, autonomous data sources and providing the user with a unified view of these data. Integrating data raises several challenges, since the designer usually encounters incompatible data models characterized by differences in structure and semantics. One of the hardest challenges is to define correspondences between schema elements (e.g., attributes) to determine how they relate to each other. Since most business data is currently stored in relational databases, here present a declarative and formal approach to specify 1-to-1, 1-m, and m-to-n correspondences between relational schema components. Differently from usual approaches, our (CAs) have semantics and can deal with outer-joins and data-metadata relationships. Finally, we demonstrate how to use the CAs to generate mapping expressions in the form of SQL queries, and we present some preliminary tests to verify the performance of the generated queries.

关键词： Schema matching Correspondence assertions Data integration Relational model

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