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检索条件"丛书名=Synthesis Lectures on Human-Centered Informatics"

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An Anthropology of Services 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： Jeanette Blomberg Chuck Darrah

ISBN: (数字)9783031022098

ISBN: (纸本)9783031010811

This book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change. Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished represe

关键词： User Interfaces and human Computer Interaction

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Designing and Evaluating Usable Technology in Industrial Research 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： Clare-Marie Karat John Karat

ISBN: (数字)9783031021909

ISBN: (纸本)9783031010620

This book is about HCI research in an industrial research setting. It is based on the experiences of two researchers at the IBM T. J. Watson Research Center. Over the last two decades, Drs. John and Clare-Marie Karat have conducted HCI research to create innovative usable technology for users across a variety of domains. We begin the book by introducing the reader to the context of industrial research as well as a set of common themes or guidelines to consider in conducting HCI research in practice. Then case study examples of HCI approaches to the design and evaluation of usable solutions for people are presented and discussed in three domain areas: - item Conversational speech technologies, - item Personalization in eCommerce, and - item Security and privacy policy management technologies In each of the case studies, the authors illustrate and discuss examples of HCI approaches to design and evaluation that worked well and those that did not. They discuss what was learned over time about different HCI methods in practice, and changes that were made to the HCI tools used over time. The Karats discuss trade-offs and issues related to time, resources, and money and the value derived from different HCI methods in practice. These decisions are ones that need to be made regularly in the industrial sector. Similarities and differences with the types of decisions made in this regard in academia will be discussed. The authors then use the context of the three case studies in the three research domains to draw insights and conclusions about the themes that were introduced in the beginning of the book. The Karats conclude with their perspective about the future of HCI industrial research. Table of Contents: Introduction: Themes and Structure of the Book / Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR) / Case Study 2: Personalization in eCommerce / Case Study 3: Security and Privacy Policy Management Technologies / Insights and Conclusion

关键词： User Interfaces and human Computer Interaction

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Guide to Framing Design Practice for UX 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： John Long

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Multitasking in the Digital Age 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： Gloria Mark

ISBN: (数字)9783031022128

ISBN: (纸本)9783031010842

In our digital age we can communicate, access, create, and share an abundance of information effortlessly, rapidly, and nearly ubiquitously. The consequence of having so many choices is that they compete for our attention: we continually switch our attention between different types of information while doing different types of tasks--in other words, we multitask. The activity of information workers in particular is characterized by the continual switching of attention throughout the day. In this book, empirical work is presented, based on ethnographic and sensor data collection, which reveals how multitasking affects information workers' activities, mood, and stress in real work environments. Multitasking is discussed from various perspectives: activity switching, interruptions as triggers for activity switching, email as a major source of interruptions, and the converse of distractions: focused attention. All of these factors are components of information work. This book begins by defining multitasking and describing different research approaches used in studying multitasking. It then describes how multiple factors occur to encourage multitasking in the digitally-enabled workplace: the abundance and ease of accessing information, the number of different working spheres, the workplace environment, attentional state, habit, and social norms. Empirical work is presented describing the nature of multitasking, the relationship of different types of interruptions and email with overload and stress, and patterns of attention focus. The final chapter ties these factors together and discusses challenges that information workers in our digital age face.

关键词： User Interfaces and human Computer Interaction

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Context-Aware Mobile Computing 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： Geri Gay

ISBN: (数字)9783031021879

ISBN: (纸本)9783031010590

The integration of ubiquitous mobile computing resources into physical spaces can potentially affect the development, maintenance, and transformation of communities and social interactions and relations within a particular context or location. Ubiquitous mobile computing allows users to engage in activities in diverse physical locations, to access resources specific to the location, and to communicate directly or indirectly with others. Mobile technologies can potentially enhance social interactions and users' experiences, extend both social and informational resources available in context, and greatly alter the nature and quality of our interactions. Activities using mobile devices in context generate complex systems of interactions, and the benefits of ubiquity and mobility can be easily lost if that complexity is not appreciated and understood. This monograph attempts to address issues of using and designing location-based computing systems and the use of these tools to enhance social awareness, navigate in spaces, extend interactions, and influence others. Table of Contents: Introduction / Space, Place, and Context / Creating a Sense of Presence and Awareness with Mobile Tools / Mobile Computing: A Tool for Social Influence to Change Behavior / Ethical Issues and Final Thoughts

关键词： User Interfaces and human Computer Interaction

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Interacting with Information 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： Ann Blandford Simon Attfield

ISBN: (数字)9783031021893

ISBN: (纸本)9783031010613

We live in an "information age," but information is only useful when it is interpreted by people and applied in the context of their goals and activities. The volume of information to which people have access is growing at an incredible rate, vastly outstripping people's ability to assimilate and manage it. In order to design technologies that better support information work, it is necessary to better understand the details of that work. In this lecture, we review the situations (physical, social and temporal) in which people interact with information. We also discuss how people interact with information in terms of an "information journey," in which people, iteratively, do the following: recognise a need for information, find information, interpret and evaluate that information in the context of their goals, and use the interpretation to support their broader activities. People's information needs may be explicit and clearly articulated but, conversely, may be tacit, exploratory and evolving. Widely used tools supporting information access, such as searching on the Web and in digital libraries, support clearly defined information requirements well, but they provide limited support for other information needs. Most other stages of the information journey are poorly supported at present. Novel design solutions are unlikely to be purely digital, but to exploit the rich variety of information resources, digital, physical and social, that are available. Theories of information interaction and sensemaking can highlight new design possibilities that augment human capabilities. We review relevant theories and findings for understanding information behaviours, and we review methods for evaluating information working tools, to both assess existing tools and identify requirements for the future. Table of Contents: Introduction: Pervasive Information Interactions / Background: Information Interaction at the Crossroads of Research Traditions / The Situations: Physical, Social a

关键词： User Interfaces and human Computer Interaction

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Spaces of Interaction, Places for Experience 1

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丛书名： synthesis lectures on human-centered informatics

1000年

作者： David Benyon

ISBN: (数字)9783031022067

ISBN: (纸本)9783031010781

Spaces of Interaction, Places for Experience is a book about human-Computer Interaction (HCI), interaction design (ID) and user experience (UX) in the age of ubiquitous computing. The book explores interaction and experience through the different spaces that contribute to interaction until it arrives at an understanding of the rich and complex places for experience that will be the focus of the next period for interaction design. The book begins by looking at the multilayered nature of interaction and UX—not just with new technologies, but with technologies that are embedded in the world. People inhabit a medium, or rather many media, which allow them to extend themselves, physically, mentally, and emotionally in many directions. The medium that people inhabit includes physical and semiotic material that combine to create user experiences. People feel more or less present in these media and more or less engaged with the content of the media. From this understanding of people in media,the book explores some philosophical and practical issues about designing interactions. The book journeys through the design of physical space, digital space, information space, conceptual space and social space. It explores concepts of space and place, digital ecologies, information architecture, conceptual blending and technology spaces at work and in the home. It discusses navigation of spaces and how people explore and find their way through environments. Finally the book arrives at the concept of a blended space where the physical and digital are tightly interwoven and people experience the blended space as a whole. The design of blended spaces needs to be driven by an understanding of the correspondences between the physical and the digital, by an understanding of conceptual blending and by the desire to design at a human scale. There is no doubt that HCI and ID are changing. The design of “microinteractions” remains important, but there is a bigger picture to consider. UX is spre

关键词： User Interfaces and human Computer Interaction

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Designing for Gesture and Tangible Interaction 1

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丛书名： synthesis lectures on human-centered informatics

1000年

作者： Mary Lou Maher Lina Lee

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Qualitative HCI Research 1

引用

丛书名： synthesis lectures on human-centered informatics

1000年

作者： Ann Blandford Dominic Furniss Stephann Makri

ISBN: (数字)9783031022173

ISBN: (纸本)9783031010897

human-Computer Interaction (HCI) addresses problems of interaction design: understanding user needs to inform design, delivering novel designs that meet user needs, and evaluating new and existing designs to determine their success in meeting user needs. Qualitative methods have an essential role to play in this enterprise, particularly in understanding user needs and behaviours and evaluating situated use of technology. Qualitative methods allow HCI researchers to ask questions where the answers are more complex and interesting than "true" or "false," and may also be unexpected. In this lecture, we draw on the analogy of making a documentary film to discuss important issues in qualitative HCI research: historically, films were presented as finished products, giving the viewer little insight into the production process; more recently, there has been a trend to go behind the scenes to expose some of the painstaking work that went into creating the final cut. Similarly, in qualitative research, the essential work behind the scenes is rarely discussed. There are many "how to" guides for particular methods, but few texts that start with the purpose of a study and then discuss the important details of how to select a suitable method, how to adapt it to fit the study context, or how to deal with unexpected challenges that arise. We address this gap by presenting a repertoire of qualitative techniques for understanding user needs, practices and experiences with technology for the purpose of informing design. We also discuss practical considerations such as tactics for recruiting participants and ways of getting started when faced with a pile of interview transcripts. Our particular focus is on semi-structured qualitative studies, which occupy a space between ethnography and surveys—typically involving observations, interviews and similar methods for data gathering, and methods of analysis based on systematic coding of data. Just as a documentary team faces challenges thato

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human-Computer Interactions in Museums 1

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丛书名： synthesis lectures on human-centered informatics

1000年

作者： Eva Hornecker Luigina Ciolfi

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