The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

作     者：Tedesco, Donna Tranquada, Fiona 

I S B N：(纸本) 9780124047006 

出 版 社：Morgan Kaufmann_RM 

出 版 年：2013年

主 题 词：Computer Science and Technology Human Computer Interaction 

学科分类：08[工学] 0812[工学-计算机科学与技术（可授工学、理学学位）] 

摘      要：The Moderator s Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, youl find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and saynd what NOT to do or sayn each situation. Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely. Illustrative survival stories contributed by numerous professionals on the front lines of user research.