The impact of virtual reality on private value dimensions: a healthcare case study

作     者：Higor Leite 

作者机构：Biomedical Engineering Postgraduate Research Programme - School of Management and Economics Federal University of Technology Paraná – Brazil Curitiba Brazil 

出 版 物：《Public Management: An International Journal of Research and Theory》 

年 卷 期：2025年第27卷第5期

主　　题：Digitalization public health service private value public service logic virtual reality value destruction 

摘      要：ABSTRACTThe digitalization of public services is a growing phenomenon that affects providers and users alike. However, the impact of digitalization on the Public Service Logic remains understudied. We aim to understand how virtual reality impacts private value dimensions in public healthcare. Drawn from a dual-perspective of providers’ and users’ interviews and personal diaries, we contribute to value-in-context by underlining nuances of the user needs and service outcomes. Similarly, value-in-use shows patients’ experimentations and experiences with the virtual reality service. This study contributes to value dimensions, capturing the phenomenological aspects of the public service encounter in a complex digital healthcare ecosystem.