The Effects of E-Learning System Service Quality and Users' Acceptance on Organizational Learning

作     者：Wan-Tzu Wong wantzu71@*** Neng-Tang Norman Huang nthuang@ntnu.edu.tw 

作者机构：Department of Technology Application and Human Resource Development National Taiwan Normal University 162 He-ping East Road Section 1 Taipei 10610 Taiwan (R.O.C.) 

出 版 物：《International Journal of Business & Information》 (国际商务和信息杂志)

年 卷 期：2011年第6卷第2期

页      面：205-225页

学科分类：120202[管理学-企业管理（含：财务管理、市场营销、人力资源管理）] 12[管理学] 0202[经济学-应用经济学] 02[经济学] 1202[管理学-工商管理] 020205[经济学-产业经济学] 

主　　题：E-learning organizational learning service quality technology acceptance 

摘      要：This study examines the effects of e-learning system service quality and users acceptance on organizational learning. The sample was drawn from 15 companies certified by the E-Learning Quality Certification Center of Taiwan. The authors used UTAUT, SERVQUAL, and SLAM scales to collect data, and the structural equation model (SEM) to examine the hypothesized model. The results show that (1) e-learning system service quality has a positive effect on acceptance and use of e-learning technology, (2) the latter has a positive effect on organizational learning effectiveness, and (3) acceptance and use of e-learning technology plays a full mediating role in the relationship between e-learning system service quality and organizational learning effectiveness. Although e-learning system service quality has no direct effect on organizational learning effectiveness, the result has practical implications for institutions in that e-learning system service quality can strengthen organizational learning effectiveness via well-structured e-learning technology. When implementing e-learning, institutions should manage both e-learning technology and the quality of e-learning service. The more users are satisfied with e-learning service, the more organizational learning will be enhanced. [ABSTRACT FROM AUTHOR]