Applying total quality management to the medical practice.

作     者：Bender, A.D. Krasnick, C.J. Bender, J.G. 

作者机构：Thayer Group Inc Swarthmore PA United States 

出 版 物：《Journal for healthcare quality : official publication of the National Association for Healthcare Quality》 (J Healthc Qual)

年 卷 期：1993年第15卷第6期

页      面：22-26页

学科分类：12[管理学] 1204[管理学-公共管理] 120402[管理学-社会医学与卫生事业管理(可授管理学、医学学位)] 1004[医学-公共卫生与预防医学(可授医学、理学学位)] 1001[医学-基础医学(可授医学、理学学位)] 10[医学] 

摘      要：Total quality management (TQM) has the potential to help medical practices in the transition to a healthcare system that is more demanding in terms of both higher quality and lower cost. Incorporation of TQM principles, however, must be based on creating skills in the areas of teamwork, communication, and problem solving. The potential gain will be seen in improved patient satisfaction, increased revenue as a result of more accurate billing, clearer understanding of costs and outcomes, better clinical documentation, and enhanced staff productivity.