Research and Practice on Performance Test of Call Center Platform System

作     者：Wei Song Chunye Du Chunliu Zhang 

作者机构：Shanghai Key Laboratory of Computer Software Evaluating & Testing 1588 Lianhang Road Shanghai China 

出 版 物：《Journal of Physics: Conference Series》 

年 卷 期：2018年第1069卷第1期

学科分类：07[理学] 0702[理学-物理学] 

摘      要：Call center is more and more closely linked with people s daily life. This paper analyzes the three major problems of call center service (cask effect, avalanche effect, cumulative effect), introduces the call center platform performance testing strategy, and uses the Sprint and SilkPerformer testing tools to test the call center platform. The experimental results show that, through the implementation of performance testing, can predict the processing ability of the call center system in real environment, the system will advance the problems exposed, positioning help problem solution.