USER BEHAVIOR ON AN INTERACTIVE COMPUTER SYSTEM

作     者：BOIES, SJ 

作者机构：THOMAS J WATSON RES CTRRES DIVYORKTOWN HTSNY 10598 

出 版 物：《IBM SYSTEMS JOURNAL》 (IBM Syst J)

年 卷 期：1974年第13卷第1期

页      面：2-19页

核心收录：

主　　题：COMPUTER SYSTEMS PROGRAMMING 

摘      要：We have observed programmers at work using existing interactive systems in an IBM research environment. Our observation of the use of language processors indicates that users of TSS/360 seldom need the interactive error-correction features of the language processor. Also, when a user might use such features, he seldom does. By implication, these observations also point to the importance of implementing SIPE-type data collection systems. We have presented our observations of the relationship between system response time (SRT) and user response time (URT). The results indicate that a long SRT is related to a long URT. This suggests that ways be sought to reduce the undesirable effects of a long SRT and to reduce the SRT-URT interaction without adding to the cost or complexity of the system.