As people increasingly innovate outside of formal R&D departments, individuals take on the responsibility of attracting, managing, and protecting social, financial, human, and information capital. With internet te...
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ISBN:
(纸本)9781450366922
As people increasingly innovate outside of formal R&D departments, individuals take on the responsibility of attracting, managing, and protecting social, financial, human, and information capital. With internet technology playing a central role in how individuals work together to produce something that they could not produce alone, it is necessary to understand how technologies are shaping the innovation process from start to finish. We bring together human-computer interaction researchers and industry leaders who have worked with people and platforms designed to support collective innovation across diverse domains. We will discuss the current and future research on the role of platforms in collective innovation, including topics in socialcomputing, crowdsourcing, peer production, online communities, gig economy, & online marketplaces.
In this report, we review our early steps in leveraging the promise of Artificial Intelligence to potentially create more inclusive co-design experiences for marginalized populations. We discuss our research agenda an...
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Numerous how-to tutorials and videos are pre-produced and archived for future learners' self-paced online learning. However, the co-presence of instructor and potential learners is missing when experts pre-produce...
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ISBN:
(纸本)9781450366922
Numerous how-to tutorials and videos are pre-produced and archived for future learners' self-paced online learning. However, the co-presence of instructor and potential learners is missing when experts pre-produce how-to tutorials or videos offline. Hence, the content being shared by experts may not meet future learners' needs. To ensure the instructional value of archived tutorials for future learners, we explored ways to improve content production by analyzing interactive social prompts from a social partner during the time when experts share knowledge. We paired experts with partners of varying expertise and asked them to freely interact with the experts along the process. To simulate sharing knowledge via video-recording, a cooking task was deployed and we asked cooking experts to think-aloud while executing a cooking task with feedback from one of three types of paired partners, including another cooking expert, a novice, or no partner. This study identified six types of social prompts that can inform the design of computer-mediated knowledge sharing. Moreover, content quality was rated and evaluated, which shows that the best when knowledge was shared with the aid of expert's prompts. This study provides understanding of how various types of social prompts affect the externalization of how-to knowledge for asynchronous knowledge transfer between experts and future learners.
In this paper, I propose a study of algorithmic decision making in public administration from a computersupportedcooperativework (cscw) perspective. Each day the public administration makes thousands of decisions w...
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ISBN:
(纸本)9781450367677
In this paper, I propose a study of algorithmic decision making in public administration from a computersupportedcooperativework (cscw) perspective. Each day the public administration makes thousands of decisions with consequences for the welfare of its citizens. An increasing number of such decisions are supported or made by algorithmic decision making (ADM) systems, yet in the scientific and public sphere there is a growing concern that these algorithms become a 'black box' possibly containing hidden bias (Olsen et al., 2019), obstacles for human discretion (Rason, 2017), low transparency (Alkhatib and Bernstein, 2019) or trust (Mittelstadt et al. 2016). For example, ADM is currently tested in public administration in job placement for the prediction of a citizen's risk of long-term unemployment. Following prior research questioning the usefulness of the black box metaphor, my interest is to understand how caseworkers' and citizens understand ADM, as a basis for design of cscw technologies employing ADM.
Research on the governance of online communities often requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of p...
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ISBN:
(纸本)9781450366922
Research on the governance of online communities often requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy enforcement, only a small number of studies have begun to explore the work of unpaid, volunteer community moderators who manage the millions of different subcommunities that exist on platforms. This workshop will create a pathway for future scholars to tackle the challenges and opportunities of research on volunteer community moderators and establish best practices for engaging with volunteer moderators without disrupting their work. Through lightning talks, collaborative brainstorming exercises, and small-group activities applying principles to research practice, workshop participants will bring together their diverse experiences and perspectives to map the future of moderation research. Both industry and academic researchers as well as experienced moderators will lead this one-day workshop that may accommodate up to 20 participants.
Twiter has become a prominent platform for world leaders to communicate with the public. As an exploratory analysis, we investigate its use by nine heads of state across the democracy index. Using a frequency analysis...
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In a one-to-many mixed reality collaboration environment, where multiple local users wearing AR headsets are supervised by a remote expert wearing a VR HMD, we evaluated three view-sharing techniques: 2D video, 360 vi...
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ISBN:
(纸本)9781728156088
In a one-to-many mixed reality collaboration environment, where multiple local users wearing AR headsets are supervised by a remote expert wearing a VR HMD, we evaluated three view-sharing techniques: 2D video, 360 video, and 3D model augmented with 2D video. Through a pilot test, the weaknesses of the techniques were identified, and additional features were integrated into them. Then, their performances were compared in two different collaboration scenarios based on search and assembling. In the first scenario, a local user performed both search and assembling. In the second scenario, two local users had dedicated roles, one for search and the other for assembling. The experiment results showed that the 3D model augmented with 2D video was time-efficient, usable, less demanding and most preferred in one-to-many mixed reality collaborations.
By 2019, diversity is an established fact in most workplaces, teams, and work-groups, presenting both old and new challenges to cscw in terms of team structure and technological supports for increasingly diverse teams...
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ISBN:
(纸本)9781450366922
By 2019, diversity is an established fact in most workplaces, teams, and work-groups, presenting both old and new challenges to cscw in terms of team structure and technological supports for increasingly diverse teams. The research literature on diversity and teams has examined many definitions and attributes of diversity, and has described different types of teams, tasks, and measures, with contrasting and even contradictory results. Diversity becomes a strength in some studies, and a burden in others. The literature is similarly complex regarding individual and organizational approaches to realize those strengths, or to mitigate those burdens. In this workshop, we collectively take stock of these complex findings;we consider the several theoretical and methodological efforts to organize these findings;and we propose new research directions to address the "diversity of diversity studies."
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