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work and Play: An Experiment in Enterprise Gamification 16

Work and Play: An Experiment in Enterprise Gamification

引用

19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Stanculescu, Laurentiu C. Bozzon, Alessandro Sips, Robert-Jan Houben, Geert-Jan Delft Univ Technol Web Informat Syst Delft Netherlands IBM Benelux Ctr Adv Studies Amsterdam Netherlands

ISBN: (纸本)9781450335928

In recent years, gamification, "the use of game design elements in non-game contexts", has drawn the attention of an increasing number of scientists. Although several studies highlighted the benefits of gamification in many applications, its potential in the enterprise environment still needs to be fully understood. This work contributes to the studies in enterprise gamification with an experiment performed at a large multinational company. The experiment involved 206 employees for a period of 2 months. We describe a modular and extensible framework for enterprise gamification, designed to seamlessly integrate with existing enterprise-class Web systems. We studied how a gamified tool can help to foster employees' engagement with such systems, by making day-to-day tasks more stimulating. We show how different game mechanics can help to achieve two business needs, namely social interaction and learning. To this end, we exploited the gamification framework to develop a Q&A Web application combined with learning, news sharing, and social connections capabilities. Results provide strong evidence of how a gamified experience can foster learning and social behaviour in employees, and provide new insights about the effectiveness of several game mechanics in an enterprise context.

关键词： Gamification Enterprise Learning social Behaviour

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MET: An Enterprise Market for Tasks 19

MET: An Enterprise Market for Tasks

引用

19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Ankolekar, Anupriya Asur, Sitaram Balestrieri, Filippo Hewlett Packard Labs Palo Alto CA 94043 USA

ISBN: (纸本)9781450339506

Crowdsourcing platforms have been rapidly harnessed by organizations for business uses, but enterprises continue to use traditional hierarchical forms of work allocation within their own boundaries. Using crowd work models within enterprises requires addressing enterprise-specific concerns such as how to maintain focus on employees' primary work while providing the right incentives to perform crowd work, how to promote wide employee participation while preserving management oversight and control. We present a novel crowd work system for the enterprise, the Market for Enterprise Tasks ( MET), that addresses these concerns via two novel features: an incentive system tied to real-world dollars and multiple means of indirect control offered to the management, especially the ability to limit the size of tasks performed in the market. We have deployed MET in several groups within a large IT enterprise and report on initial experiences.

关键词： crowdwork crowdsourcing enterprise markets organizational work work practice market design

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Strangers on Your Phone: Why People Use Anonymous Communication Applications 16

Strangers on Your Phone: Why People Use Anonymous Communicat...

引用

19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Kang, Ruogu Dabbish, Laura Sutton, Katherine Carnegie Mellon Univ Pittsburgh PA 15213 USA Vassar Coll Poughkeepsie Poughkeepsie NY 12604 USA

ISBN: (纸本)9781450335928

Anonymity online is important to people at times in their lives. Anonymous communication applications such as Whisper and YikYak enable people to communicate with strangers anonymously through their smartphones. We report results from semi-structured interviews with 18 users of these apps. The goal of our study was to identify why and how people use anonymous apps, their perceptions of their audience and interactions on the apps, and how these apps compare with other online social communities. We present a typology of the content people share, and their motivations for participation in anonymous apps. People share various types of content that range from deep confessions and secrets to lighthearted jokes and momentary feelings. An important driver for participation and posting is to get social validation from others, even though they are anonymous strangers. We also find that participants believe these anonymous apps allow more honesty, openness, and diversity of opinion than they can find elsewhere. Our results provide implications for how anonymity in mobile apps can encourage expressiveness and interaction among users.

关键词： Anonymous communication anonymity self-disclosure computer-mediated communication privacy social media

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Robots As cooperative Partners ... We Hope ... 19

Robots As Cooperative Partners ... We Hope ...

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19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Lampe, Cliff Robson, Dave Bauer, Bob Lau, Tessa Evans, Henry Takayama, Leila 4417 North Quad 105 S State St Ann Arbor MI 48109 USA Fetch Robot 1961 Concourse Dr San Jose CA 95131 USA Robots Humanity 4538 Alpine Rd Portola Valley CA 94028 USA Savioke Robot 2900 Gordon Ave Ste 201 Santa Clara CA 95051 USA Robots Humanity 31103 Page Mill Rd Los Altos CA 94022 USA Google 1600 Amphitheatre Pkwy Mountain View CA 94043 USA

ISBN: (纸本)9781450339506

Robots are increasingly becoming a real presence in our lives. From self-driving cars to autonomous drones to assistance robots, what is the state of robot technology? How good IS our human-robot communication? How will robots ( in all of their many forms) become partners in our lives and in our work. This panel brings together robot practitioners ( and several of their robots) on stage to talk about, and demonstrate, where all of this is going.

关键词： Human-robot interaction

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SEeS@W: Internet of Persons Meets Internet of Things for Safety at work 19

SEeS@W: Internet of Persons Meets Internet of Things for Saf...

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19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Antonini, Alessio Boella, Guido Calafiore, Alessia Cena, Federica Lombardi, Ilaria Salaroglio, Carlo Sanasi, Luigi Schifanella, Claudio Soccini, Agata Marta Univ Torino Turin Italy

ISBN: (纸本)9781450339506

SEeS@w faces the problem of safety in working environments in an innovative way, putting together objects and people, and the virtual and real word. We aimed at designing and developing a demonstrative prototype of an innovative ICT solution to monitor, evaluate and manage risks in a complex cooperative working environment. Data about risks are provided by workers themselves using interactive maps, according to the Internet of Persons paradigm. Maps are also fed by other data collected by networks of ambient and wearable sensors connected to the Internet, according to the Internet of Things paradigm. Maps display and bring all these data together, and can be therefore used by workers as a powerful instrument to coordinate people, manage risk issues, and improve safety at work. Thanks to the Living Lab methodology, we brought together the technical and human aspects of the project, testing the solution in terms of effectiveness, acceptability, usability and ergonomics.

关键词： Internet of Persons Interactive Maps Crowdsourcing Internet of Things Socio-technical Systems Safety at work Risk Detection Wearable devices Augmented Reality

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Collab-ChiQat: A Collaborative Remaking of a computer Science Intelligent Tutoring System 19

Collab-ChiQat: A Collaborative Remaking of a Computer Scienc...

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19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Harsley, Rachel Aditya, Satabdi Green, Nick Fossati, Davide Di Eugenio, Barbara AlZoubi, Omar Univ Illinois Chicago IL 60607 USA Carnegie Mellon Univ Qatar Doha Qatar

ISBN: (纸本)9781450339506

This paper focuses on the motivation, design, and initial prototype implementation of Collab-ChiQat. Collab-ChiQat is a collaborative reconceptualization of an existing intelligent tutoring system for computer Science Education originally intended for one-to-one student-system tutoring. Collab-ChiQat allows students to work as pair programmers as they solve coding problems for linked lists, a foundational and difficult to grasp CS concept. The work is unique in it's comparison of how system structuring of collaboration affects both learning and actual collaboration. In one condition, students are left to themselves with no system feedback regarding their collaborative behavior. While in a second condition, the collaboration is semi-structured, meaning students received a visualization of their participation and other metrics.

关键词： Intelligent Tutoring Systems Collaboration computer Science Education Pair Programming Linked Lists

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Hands-Free Collaboration Using Telepresence Robots for All Ages 19

Hands-Free Collaboration Using Telepresence Robots for All A...

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19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Kosugi, Akihiro Kobayashi, Masatomo Fukuda, Kentarou IBM Res Tokyo Tokyo 1038510 Japan

ISBN: (纸本)9781450339506

The use of telepresence robots brings the impression of physical presence to remote collaborations, which is beneficial in terms of establishing a closer relationship in a short time. However, operating a robot requires substantial cognitive effort. This can cause problems in practical situations involving older users, where the cognitive load interferes with the main task that needs to be performed. We have developed a telepresence robot system that addresses this problem by lowering the barriers preventing the operation of a robot. Its basis is the concept of an "observation window" that allows the robot to be operated without using hands or having to wear additional devices. This lightweight, less intrusive technology is expected to be desirable even for older users. This poster describes the mechanism and implementation of our system and reports its effectiveness in practical use by people of all ages, including older users.

关键词： Telepresence robots computer-mediated communication gesture control accessibility

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Designing a New System for Sharing computer Science Teaching Resources 19

Designing a New System for Sharing Computer Science Teaching...

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19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Leake, Mackenzie Lewis, Colleen M. Stanford Univ Stanford CA 94305 USA Harvey Mudd Coll Claremont CA 91711 USA

ISBN: (纸本)9781450339506

Many online communities for high school computer science teachers have been developed to help teachers connect with each other and share course materials. However, these sites have failed to meet teachers' needs and are widely underused. Creating new communities by repeating the design of existing sites will only require teachers to search additional sites to find what they need. Prior work has framed the inefficacy of these sites in terms of usability without exploring additional underlying problems that discourage teachers from using the sites. We interviewed teachers about their attitudes toward existing sites to further our understanding of these underlying problems. During interviews teachers said that finding relevant resources is difficult and contributing to these communities requires too much time. We propose a new design for a system that lowers the barrier to participation while providing teachers with improved access to each other's relevant course materials.

关键词： Online communities computer science education

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Today's life style and yesterday's life experiences: A study of financial practices of retirees in China 19

Today's life style and yesterday's life experiences: A study...

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19th acm conference on computer supported cooperative work and social computing, cscw 2016

作者： Yang, Ping-Jing Ding, Xianghua Department of Computer Science National Tsing Hua University Hsinchu30013 Taiwan School of Computer Science Fudan University Shanghai201203 China

ISBN: (纸本)9781450339506

This poster reports a qualitative study of older adults' financial practices in today's increasingly digitalized monetary infrastructure, based on semi-structure interviews with 10 retirees in Shanghai China. An inductive analysis of the interview results reveals that their financial practices as well as their use or non-use of ICT are closely related to their current life styles and past life experiences. After presenting the preliminary findings, we will suggest some implications for design for the older adults.

关键词： Human engineering

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Facilitating Collaborative Problem-Solving with computer-supported Causal Mapping 19

Facilitating Collaborative Problem-Solving with Computer-Sup...

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19th acm conference on computer-supported cooperative work and social computing (cscw)

作者： Jeong, Allan Florida State Univ Dept Educ Psychol & Learning Syst Instruct Syst & Learning Technol Program Tallahassee FL 32306 USA

ISBN: (纸本)9781450339506

Achieving group consensus in the development, evaluation, and selection of solutions to complex problems requires team members to identify and resolve differences in individual conceptions of the problem-space. However, the complexity of a problem makes this process to be a highly challenging task. As a result, this demonstration introduces jMAP - a software application designed to facilitate collaborative problem-solving by enabling users to: 1) individually construct causal maps;2) graphically overlay and juxtapose one individual's map over another individual's map to identify commonalities in causal links, root causes, and the causal chains linking root causes to a target outcome;3) quantitatively score the extent to which two maps share causal links, root causes, and the causal chain links stemming from root causes;and 4) view their own maps with links that vary in density to convey the percentage of other users that included each specific link in their maps.

关键词： Collaborative problem-solving causal maps root cause analysis systems thinking

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