this study presents an empirical study to examine the performance and the determinants of technology outsourcing service in manufacturing firms in the Northeastern China. Using data collected in 94 large or medium-siz...
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ISBN:
(纸本)1424403170
this study presents an empirical study to examine the performance and the determinants of technology outsourcing service in manufacturing firms in the Northeastern China. Using data collected in 94 large or medium-sized firms, we find that there existed a deep gap between the providers and the users of technology outsourcing services. The analysis also says that three factors which influence the outsourcing performance most in the process of innovation should be paid more attention to.
The competition among business enterprises has already extended to logistics field accelerating logistic informationalization and realizing visits to the logistics information with no obstacle become more and more imp...
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This paper overviews home and abroad time estimation technology and methods for vehicle travel, then it puts forward trip time estimation model for buses based on urban bus travel information service platform. Conside...
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ISBN:
(纸本)9781424420124
This paper overviews home and abroad time estimation technology and methods for vehicle travel, then it puts forward trip time estimation model for buses based on urban bus travel information service platform. Considered walking time, waiting time and travel time, the linear regression model was built to predict travel time. As an example, Beijing Bus 300 is illustrated. The result shows that the model has superior prediction precision;therefore it would be valuable to integrate this forecast result to travel information service platform. Moreover, the algorithm and structure of this model is very simple, it could be transplanted to other rapid transit.
The container loading problem, a real hard problem, is usually difficult to obtain even a suboptimal solution because of not only multiple complicated restrictions but also of multiple objectives. In this paper, a heu...
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ISBN:
(纸本)1424403170
The container loading problem, a real hard problem, is usually difficult to obtain even a suboptimal solution because of not only multiple complicated restrictions but also of multiple objectives. In this paper, a heuristic algorithm is proposed for solving the container loading problem in real-world. The algorithm is based on Drum-Buffer-Rope presented in the Theory of Constraints and the multi-agent cooperation negotiation model. A particular attention is focused on improving the constrained agent by striving for the trade-off of restrictions and cooperated negotiations, so that the final solution can arrive its biggest profit.
This paper illustrates the arise, development, operation procedures, development trends, direction of research and the hot issue of Financial logistics(FL), a new production of logisticsservice which is being applied...
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ISBN:
(纸本)9781424420124
This paper illustrates the arise, development, operation procedures, development trends, direction of research and the hot issue of Financial logistics(FL), a new production of logisticsservice which is being applied in both domestic logistic corporations and international ones. Moreover, the theory and practice development of Financial logistics and the classification about existent research results were also discussed in this essay, According to the summary and forecast about the future directions based on the results of previous research, it is clear in the conclusion of the paper that design of Intermediation warehouses, application of international Settlements and ways to build logistics banks will be the main subjects in the future development of Financial logistics.
Traditional training for IT-professionals is substantially unsynchronized with that of a Business Process Management (BPM) professional, even though their respective fields of expertise are supposed to be placed along...
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ISBN:
(纸本)9781424411177
Traditional training for IT-professionals is substantially unsynchronized with that of a Business Process Management (BPM) professional, even though their respective fields of expertise are supposed to be placed along a continuum. This causes that the simulation, and later implementation, of dynamic supply chains, is not delivered in a realistic way, especially when business decisions are based on process optimization that features capabilities (what?) and orchestrations (how?), but the underlying structure and metrics are not in sync with business simulations. We present ongoing research that aims at covering the interactions between companies, emphasizing the, interactions between methods typically associated with particular fields such as order fulfillment, parts and service support, or industrial packaging. We have developed an online Logistical Simulator (LOST) and have tested it with undergraduates and professionals in continuing education. We present the basic method for presenting and playing with variables and the preliminary conclusions of our work.
service quality is often conceptualized as the comparison of service expectations with actual performance perceptions. Emphasis is placed on the combined attitudinal construct of service quality, highlighting cognitiv...
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ISBN:
(纸本)1424403170
service quality is often conceptualized as the comparison of service expectations with actual performance perceptions. Emphasis is placed on the combined attitudinal construct of service quality, highlighting cognitive and affective components. The aim of this study is to evaluate these expectations and perceptions from the point of view of franchisees in a prominent home entertainment franchise system. The purpose is to identify integrated services marketing initiates to facilitate service quality within the system. Research methodology includes a quantitative study using the Surveypro e commerce survey tool, facilitated with SPSS 2 for data analysis. Use is made of SERVQUAL and SERVPERF measurement tools, with factors incorporating the service profit chain, relationship management, best practice and service quality. Outcomes include the evaluation of the contribution of these factors toward service quality. Management implications involve the implementation of recommended integrated services marketing initiatives to enhance service quality.
The nature of the E-commerce is different from traditional transaction channels, it is necessary to define elements of the on-line service quality to facilitate the providers to develop appropriate strategy and meet t...
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ISBN:
(纸本)9781479905300;9781479905294
The nature of the E-commerce is different from traditional transaction channels, it is necessary to define elements of the on-line service quality to facilitate the providers to develop appropriate strategy and meet the customers' requirements. This study integrates the TRIZ theory of business evolution trend and Kano two-dimensional quality model to assist in the assessment and the development of improving E-commerce service quality strategy. The experts are invited to evaluate the relevance and determine the evolution extent of related trends according to the elements of E-commerce service quality and TRIZ business evolution trend;after that, the result and extent of evolution trends are ranged into various quality characteristics of Kano model. The result of a radar plot helps to identify the opportunities for improve the E-commerce service quality. The study adopts an on-line bookstore to conduct the empirical analysis and deduces the recommendations for improving the E-commerce service quality of the on-line bookstore in future.
On the basis of analyzing the logisticsservice capability, this paper particularly analyses the logistics capability of the third party logistics. According to the principle of the software Capability Maturity Model ...
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ISBN:
(纸本)9781424420124
On the basis of analyzing the logisticsservice capability, this paper particularly analyses the logistics capability of the third party logistics. According to the principle of the software Capability Maturity Model (CMM), the Third Party logisticsservice Capability Maturity Model (3PL-SCMM) is put forward. 3PL-SCMM is divided into five ranks, the key logistics capability of each rank is also described. This model can estimate the rank of the 3PL, and can also offer good reference for the making decision to enhance logisticsservice capability.
service quality is often conceptualized as the comparison of service expectations with actual performance perceptions. Emphasis is placed on the combined attitudinal construct of service quality, highlighting cognitiv...
详细信息
ISBN:
(纸本)9781424411177
service quality is often conceptualized as the comparison of service expectations with actual performance perceptions. Emphasis is placed on the combined attitudinal construct of service quality, highlighting cognitive and affective components. The aim of this study is to evaluate these expectations and perceptions from the point of view of franchisees in a prominent home entertainment franchise system. The purpose is to identify integrated services marketing initiates to facilitate service quality within the system. Research methodology includes a quantitative study using the Surveypro e commerce survey tool, facilitated with SPSS 2 for data analysis. Use is made of SERVQUAL and SERVPERF measurement tools, with factors incorporating the service profit chain, relationship management, best practice and service quality. Outcomes include the evaluation of the contribution of these factors toward service quality. Management implications involve the implementation of recommended integrated services marketing initiatives to enhance service quality.
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