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检索条件"任意字段=IEEE International Conference on Service Operations and Logistics and Informatics"

共 1626 条记录，以下是31-40 订阅

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China's producer services: Growth, structural changes, and effects

China's producer services: Growth, structural changes, and e...

引用

ieee international conference on service operations and logistics and informatics

作者： Cheng Da-zhong Fudan Univ Dept Int Econ Shanghai 200433 Peoples R China

ISBN: (纸本)1424403170

Producer services, which are used as intermediate inputs for the production of other goods or services, have important economic functions and implications. However, it is difficult to identify producer services from the already existing service sector classification. So, in order to overcome the analytical obstacles, and according to the intrinsic sense of producer services, but not from the perspective of specific service sectors, this paper employs the input-output method to conduct an empirical study of the growth and structural changes of China's producer services as well as their influences on China's economy and industries. Some conclusions and policy implications are drawn.

关键词： input-output analysis producer service service

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Detail service: the necessary path for re-engineering the Chinese logistics enterprises' competitive advantage in the low margin age

Detail Service: the necessary path for re-engineering the Ch...

引用

ieee international conference on service operations and logistics and informatics

作者： Liu Weihua Ji Jianhua Li Lu Shanghai Jiao Tong Univ Antai Management Sch Shanghai 200052 Peoples R China

ISBN: (纸本)1424403170

The low margin age is coming to the logistics service industry in China. How to re-engineer enterprise's competitive advantage in this low margin age becomes a most concerned topic for the logistics service providers in China. In this paper, we point out that the detail service is one of the new competitive advantages for the Chinese logistics service providers. The concept of "detail service" and its importance are expounded. We provide a four phases mechanism for re-engineeing the logistics service providers' competitive advantage based on the detail service. For the further research on the relationship between the logistics detail service and the competitive advantage, a survey is realized. The result shows that detail service is accepted by most people working in the logistics industry. This paper also discusses how to execute the detail service from the four important aspects (the operational resources, the customers, the external environment and the human resources). The framework of detail service innovation is also provided. Finally, the conclusion is summarized and some further research directions are suggested.

关键词： Detail service low margin age logistics providers re-engineering of competitive advantages

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The research of SERVQUAL instrument applying in Chinese higher education

The research of SERVQUAL instrument applying in Chinese high...

引用

ieee international conference on service operations and logistics and informatics

作者： Zhao Yang Liu Yan-ping Tan Jie Beijing Jiao Tong Univ Sch Econ & Management Beijing 100044 Peoples R China

ISBN: (纸本)1424403170

Evaluation of the Customer Perceived service Quality in a quantifying is the most important part of the service management literature. Over the past decade, SERVQUAL instrument has emerged as perhaps the most popular standardized questionnaire to measure service quality. This paper starts with elaborating the great significance to carry out this instrument in Chinese educational institutions. Based on the brief introduction and related review of SERVQUAIL instrument, criteria of it are re-designed in order to be suitable to evaluate the service quality of Chinese higher education. Moreover, the data obtained from the utilization of it are analyzed and then applied in a more effective, comprehensive way. As a result, a new quantifying is provided.

关键词： evaluation technology higher education service quality SERVQUAL

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Analyzing institutions related to the logistics enterprises

Analyzing institutions related to the logistics enterprises

引用

ieee international conference on service operations and logistics and informatics

作者： Chen Xiangdong Juan Zhicai Jilin Univ Transportat Coll Changchun 130023 Peoples R China Shanghai Jiao Tong Univ Sch Management Shanghai Peoples R China

ISBN: (纸本)1424403170

The impacts of the extra- and intra-institution elements on transaction costs of logistics firms are analyzed by the firm theories in neo-institutional economics. And the methods of economizing the costs in order to increase benefits of logistics firms are discussed in this paper. After the firm theories in neo-institutional economics are summarized, the economic reasons for the existence of logistics firms are explained by transaction costs theory. The analyzing model is put forward for discussing the factors influencing logistics enterprises. The allocation of the departments in the logistics firms is specified from following aspects: transaction costs, the regulation, the production factor market, and credit institutions. The effects of taxation system, information technology with its related policies, investing and financial institutions on transaction costs of logistics firms are analyzed in the paper. Some propositions are presented for authorities and logistics firms. Applying the theories to analyzing the logistics firms is very effective for management improvement and benefits increase.

关键词： logistics enterprises logistics costs neo-institutional economics transaction costs

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Why customers stay: An analysis of service quality and switching cost on choice behavior using a catastrophe model

Why customers stay: An analysis of service quality and switc...

引用

ieee international conference on service operations and logistics and informatics

作者： Feng, Cheng-Min Huang, Yu-Kai National Chiao Tung University Hsinchu TW

ISBN: (纸本)1424403170

Convenience stores in Taiwan have had remarkable successes with retailing delivery services by integrating e-Commerce and logistics systems to form a new retail delivery model: "On-tine shopping with pick-ups at convenience stores." Though ingenious, intensified competition and increasingly complex customer behavior, it has become increasingly difficult for marketing practitioners to maintain customer loyalty. To help solve this problem, this study explores the relationships between the service quality and switching cost on choice behavior using a catastrophe model. It also applies GENICAT It to actual market data to demonstrate the model's use in choice behavior. The present analysis shows that, service quality and switching cost are the two major factors that influence choice behavior, and that a catastrophe phenomenon can occur with a high switching cost.

关键词： catastrophe theory service quality switching cost choice behavior

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Basic concept in service Science with Holon

Basic concept in Service Science with Holon

引用

ieee international conference on service operations and logistics and informatics

作者： Sugiyama, S. Res Inst Mfg Informat Technol Gifu 5090108 Japan

ISBN: (纸本)9781424411177

It has been said that the world of economy, sales, management, delivery, production, planning, market research, and strategy is closely related with service, which is not yet studied deeply in a sense of science. Because it is so huge to cover those areas together and also it is so complex to treat so many areas together. And because they consist of many parts with the parts having many common and differentiating factors while exhibiting characteristics of dependence as well as independence with added complications of having to deal with a changing environment and the consequent changes in their spatial and temporal arrangements. This makes it the most difficult to represent and to treat those using conventional techniques of description and thoughts. So in order to give clues of solving those problems by "service" mentioned above, here introduces a new idea of HOLON that is able to represent huge and complex systems clearly and precisely in order that they can be designed and controlled intelligently and flexibly in a sense of service Science.

关键词： AI control Holon Production Engineering service service Science huge system complex system

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service reliability analysis on logistics network

Service reliability analysis on logistics network

引用

ieee international conference on service operations and logistics and informatics

作者： Yi, Chun-guang Ju, Song-dong Beijing Jiaotong Univ Sch Econ & Management Logist Res Inst Beijing 100044 Peoples R China

ISBN: (纸本)1424403170

logistics system, being one of the most important sectors that offer substantial supports to national economy, its reliability and stability has a direct impact on the healthy development of national economy. With demand of modern integrated logistics service upgraded, the traditional chain-like structure of logistics system is being developed into a networked one. Taking the perspective of logistics service, the research conducts a deep analysis on the connotation of logistics network service and the basic structure of logistics network based on service relationship. Then the reliability of service provider/demander of logistics network is calculated. The research puts an emphasis on calculation of integrated logistics service reliability offered by logistics network with network-optimizing functions to fulfill optimal allocation of resources and concludes with some research suggestions.

关键词： logistics network reliability service

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Third party logistics services usage: A case study of medium and large scale Chinese firms

Third party logistics services usage: A case study of medium...

引用

ieee international conference on service operations and logistics and informatics

作者： Yan Xiu-xia Wang Ken-chang Sun Lin-yan Shandong Univ Technol Sch Management Zibo 255012 Peoples R China Xi An Jiao Tong Univ Sch Management Xian 710049 Peoples R China

ISBN: (纸本)1424403170

This paper examines the usage of third party logistics services in China. Foci was made on four constructs that we believe are the primary determinants of the future usage of third party logistics service. These constructs are: extent of use of the third party logistics services in the manufacturing and the trading enterprises;decision making process for choosing a contract logistics services provider;impact on the usage of contract logistics services on the organization;and different types of demands in different industries. An empirical research was carried out to study the impact of these four factors on the future usage of third party logistics services. Results based on the analysis of data relating to 156 firms in China indicate that the extent of use of the third party logistics services between manufacturing enterprises and trading enterprises differ greatly. Most of these users are satisfied with the services providers and have largely seen positive developments within the organization. With a high current level of satisfaction, most firms surveyed indicated a moderate to substantial increase in usage of their services.

关键词： third party logistics services outsourcing Chinese firms

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Research on logistics service Operation Model of Industrial Clusters: Zhejiang Province as an Example

Research on Logistics Service Operation Model of Industrial ...

引用

ieee international conference on service operations and logistics and informatics

作者： Xu Qijin Zhejiang Gongshang Univ Hangzhou Zhejiang Peoples R China

ISBN: (纸本)9781424420124

As the development of industrial clusters, relevant firms has been promoted to gathering. Consequently, plenty of logistic operations emerged along the supply chain, where raw materials and finished products flow in and out of the clusters frequently. Thus, the operation of logistics service may restrict the industrial clusters' radiation effects to a great extent. It is significantly important to establish an effective and low-cost logistics service system to improve the competitive advantage of industrial clusters. In this article, five typical logistics service models of industrial clusters were presented, based on the research in Zhejiang Province.

关键词： industrial clusters logistics service operation model Zhejiang Province

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Study on producer logistics service and its outsourcing from manufacturing firms: a perspective of industrial cluster

Study on producer logistics service and its outsourcing from...

引用

ieee international conference on service operations and logistics and informatics

作者： Liu, Wei Cui, Aiping Shanghai Maritime Univ Sch Transportat Shanghai Peoples R China

ISBN: (纸本)1424403170

Today's business success to a great extent depends on logistics and supply chain performance. More and more companies, especially manufacturing firms, obtain their competitive advantages through creating successful logistics outsourcing alliances to optimize value and performance. This paper put forward a conception of producer logistics service, analyzes its positive effect on manufacturing firms from the perspective of the function of producer services in industrial clusters whose core firm is manufacturing firms, furthermore, discusses logistics outsourcing between manufacturing firm as a logistics outsourcing party and third part logistics (TPL) enterprise as a logistics service provider through building cooperative game models, and finally proposes further research in the field of logistics outsourcing.

关键词： cooperative game industrial cluster logistics outsourcing producer logistics service

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