随着快速变化的市场需求及资讯科技的发展,企业逐渐重视需求链管理(Demand Chain Management)所带来的效益并视之为提升竞争力的新议题。这使得企业可以获得最新的市场需求资讯以便及时开发需求产品,满足市场需求。因此,需求链上的成员必须沟通和合作以达到结合需求资讯、缩短前置时间及减少成本。 本研究是以台湾IC设计服务公司为背景,探讨以本体论为基之多代理人系统如何支援需求链管理并促使跨公司团队之间的沟通与取得及时需求资讯。多代理人系统可以让来自不同公司的代理人在特定的领域里以本体论理的架构与规则,直接进行有效的协调合作。需求链参与成员之间紧密的连结关系呈现一个相辅相佐的关系,彼此之间的需求知识交流也为了达到了解与回应需求的目的以创造更大的利益价值。此研究中所提出的需求链管理本体论呈现企业回应顾客需求过程中所需的多层级知识架构及其关联性,开发团队可以透过代理人系统整合获取所求的资讯,并且应用在研发与生产阶段,以便可以及早回应。 研究中的案例主要是探讨如何以本体论为基之多代理人建构的系统雏型来促进彼此之间的知识分享及应用将需求知识,以便合作团队易於找寻所需要的资料,澄清与满足顾客需求、降低成本及前置时间;也根据案例需求设定雏型中的代理人的特质如沟通规则、行为和决策等,希望能帮助需求链里的上下游公司的沟通与合作。 In the fast changing market environment, Demand Chain Management (DCM) has been considered as a powerful strategy to increase enterprise competency. This practice enables enterprises to get the latest market demand information for further product and process development to meet market needs in the early stage of development This research explores the issue of how ontology-based Multi-Agent System (MAS) help to facilitate the communication of demand information among IC design service companies. MAS is expected to enable relevant agents participating team members from different companies to coordinate and communicate based on the roles and rules specified in the ontology. In this research, agents are designed to represent department or person in-charge for quick response without waiting for instruction. The specific roles and rules for upstream and downstream partners in demand chain enable them to have systematic interaction to evaluate and balance the supply-demand conditions in order to create customer value. The DCM ontology in this research needs to represent multi-level knowledge structure and relationship among partners in demand chain for the partners to acquire needed knowledge through MAS in the development and production stage. Specifically, the case study in this research demonstrates the demand knowledge sharing among the agents in systematic format such as communication protoco
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