For 20 years Rank Xerox dominated the photocopier market until the Japanese entered the market in the late 1970s. Rank Xerox responded to the competitive challenge by instituting competitive benchmaking, and subsequen...
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For 20 years Rank Xerox dominated the photocopier market until the Japanese entered the market in the late 1970s. Rank Xerox responded to the competitive challenge by instituting competitive benchmaking, and subsequently the Leadership Through Quality Strategy. The author describes the changes in the management philosophy and the organizational structure which enabled Rank Xerox to win back market share from the Japanese. Rank Xerox is now market led with sharp customer focus. It is strongly business led and has a team working culture to support it.
Builds on a previous publication and presents additional information on how cost effectiveness analysis may be used by policy and decision makers in human service organizations (HSO's). It presents a brief history...
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Builds on a previous publication and presents additional information on how cost effectiveness analysis may be used by policy and decision makers in human service organizations (HSO's). It presents a brief history of the use of cost effectiveness analysis to demonstrate its efficacy in assisting policy makers in a variety of fields. It then comparatively describes two of the best known cost effective methods - cost benefit analysis (CBA) and cost effective analysis (CEA), and argues that the latter is the more appropriate method to be used to effect policy decisions in HSO's. Finally, the article is attempting to fill a void in the literature, and also suggests the use of more meaningful policy formulation and analyses methods in HSO's. -from Authors
Much of the strategic preoccupation of senior managers in the 1990s is focusing on the creation of customer value. Companies are seeking competitive advantage by streamlining the three processes through which they int...
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Much of the strategic preoccupation of senior managers in the 1990s is focusing on the creation of customer value. Companies are seeking competitive advantage by streamlining the three processes through which they interact with their customers: product creation, order handling and service assurance. 'Micro-strategy' is a term which has been coined for the trade-offs and decisions on where and how to streamline these three processes. The article discusses micro-strategies applied by successful companies.
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