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13th International Joint Conference on Knowledge Discovery, Knowledge engineering and Knowledge Management (IC3K) / 13th International Conference on Knowledge Management and Information Systems (KMIS)

作者： Rosellini, Amy Bank, Nicole Univ North Texas Informat Sci Discovery Pk Denton TX 76203 USA

ISBN: (纸本)9789897585333

Gilbert's behavior engineering model provides a framework for evaluating effective knowledge management systems. However, this model lacks continuous testing in the training landscape of companies today. This study tests the utility of the behavior engineering model to identify a gap in a knowledge management system. The case study follows nine airline workers through a post-training performance assessment. Results reveal trainees obtain inaccurate performance reports from supervisors. The behavior engineering model reveals a lack of supervisor feedback prevents knowledge transfer in this training environment. Both of these performance deficits are due to areas of need in Gilbert's first component of the model: data. Utilizing contemporary studies calling for current research into Gilbert's model, this case study aims to show how the behavior engineering model is relevant to knowledge management systems today.

关键词： Knowledge Transfer behavior engineering model Human Performance Performance Management

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Examining Factors Influencing Faculty Buy-in and Involvement in the Accreditation Process: a Cause Analysis Grounded in Systems Thinking

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TECHTRENDS 2020年第5期64卷 730-739页

作者： Muljana, Pauline S. Nissenson, Paul M. Luo, Tian Old Dominion Univ Dept STEM Educ & Profess Studies Norfolk VA 23529 USA Calif State Polytech Univ Pomona Dept Mech Engn Pomona CA 91768 USA

Accreditation is important for ensuring and sustaining the quality of an educational program, but the process can be challenging. Higher education institutions are open systems that rely on multiple entities, such as faculty members, to assist with the accreditation process. However, there is sometimes a lack of buy-in and involvement from faculty when assisting with accreditation-related tasks. This paper describes a cause-analysis study that was grounded in systems thinking and conducted at an engineering department at a large, diverse public university in the U.S. The study was aimed to reveal interrelated factors influencing the engineering faculty's buy-in and involvement in conducting departmental accreditation tasks. Findings indicate a need to improve the environmental factors, such as provisions of clear communication and suitable resources, as a prioritized intervention to promote faculty's buy-in and involvement. Recommended interventions, possible challenges of implementing them, and implications on managing changes are also discussed.

关键词： behavior engineering model Cause analysis Program accreditation Systems thinking

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Performer-level systems analysis:: How systemic are behavioral interventions?: A ten-year review of the Journal of Organizational behavior Management

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JOURNAL OF ORGANIZATIONAL behavior MANAGEMENT 2002年第4期22卷 27-58页

作者： Sasson, JR Austin, J Western Michigan Univ Dept Psychol Kalamazoo MI 49008 USA

A review of the Journal of Organizational behavior Management (1992-2001) was conducted to determine how "systemic" the applied behavioral interventions were. Criteria for the term "systemic" in an organizational behavior context were derived from Rummler and Brache's (1995) Human Performance System (HPS). Six dependent measures derived from Rummler and Brache's HPS were used to evaluate the systemic nature of the interventions. The dependent variables were classified into one of three mutually exclusive categories: whether the variable was modified, discussed but not modified, or absent. The classification of variables was used to determine the degree to which an intervention was "systemic." Results indicated that considerations of systemic factors were often modified and rarely merely discussed. A majority of the studies examined dealt with 2, 3, or 4 of the 6 systemic variables evaluated. (C) 2002 by The Haworth Press, Inc. All rights reserved.

关键词： general system theory systems analysis systemic human performance system behavior engineering model

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Human Performance Technology: Further Reflections on Human Competence

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JOURNAL OF ORGANIZATIONAL behavior MANAGEMENT 2019年第1-2期39卷 7-112页

作者： Gilbert, Marilyn B. Univ North Texas Behav Sci Program Denton TX 76203 USA

In the 1990s Thomas and Marilyn Gilbert were finishing revision to Human Competence: engineering Worthy Performance (1978) based on 20 years of experience implementing performance improvement in many organizations. The evidence gathered from these applications strengthened and deepened their confidence in the utility of their approach to organizational performance. Technologies in communications, data processing, automation, and more were emerging that offered ways to greatly expand the reach of behavior science in organizations and education. They saw opportunity and expansion. Tom passed away in 1995 before the book was published. The nearly finished book, to be titled "Handbook of Human Performance Technology" sat, untouched, in Marilyn's home for over 20 years. Marilyn graciously shares their material in the following pages of this special issue of the Journal of Organizational behavior Management (JOBM). Readers will find many interesting and provocative updates and revisions to the 1978 book. These extend the original text, elaborate the analysis, and hint at the future directions that they saw ahead. The Gilberts worked together for decades although Marilyn's contributions have been generally unrecognized in the behavior analysis community. This special issue helps remedy that oversight. Perhaps the greatest recognition is ahead as the next generation of behavior scientists builds upon their pioneering work and applies their groundbreaking ideas with other emerging developments to solve today's challenges.

关键词： behavior engineering model human competence performance improvement technology

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