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Addressing learning and development issues in airport companies: implications for organizational development specialists

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development and learning in Organizations 2025年第1期39卷 28-31页

作者： Atiku, Sulaiman Olusegun Oladejo, Olufemi Michael Sibalatani, Angela Ntwala Harold Pupkewitz Graduate School of Business Namibia University of Science and Technology Windhoek Namibia Department of Management Studies University of KwaZulu-Natal Durban South Africa Department of Economics and Business Studies Walter Sisulu University Mthatha South Africa

Purpose: This study examines the issues affecting learning and development (L&D) interventions to enhance operational efficiency in airport companies. Design/methodology/approach: This study adopted a case study design following a qualitative approach for data collection and analysis procedure. A purposive sample of fifteen executives, including 6 Chief Executive Officers, along with 9 operational managers from the aviation industry in Namibia were suitable participants to gather information about issues affecting L&D for specific interventions to improve operational efficiency in airport companies. The data was collected using face-to-face interviews. The transcripts generated from the recordings were organized using thematic analysis via NVivo version 12. Findings: The results showcased a lack of training needs assessment and process, inadequate specialized training and poor levels of commitment. Hence, specialized L&D interventions will impact commitment and work outcomes, which are essential for operational efficiency in airport companies. Originality/value: There is a paucity of literature on how to address L&D issues for operational efficiency in the aviation sector. © 2024, Emerald Publishing Limited.

关键词： Africa Airport companies Aviation sector Interventions learning and development Specialized training

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Exploring professional perspectives on integrating generative artificial intelligence into corporate learning and development: an organizational change perspective

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development and learning in Organizations 2025年第2期39卷 21-24页

作者： Alhusban, Mohammad Issa Alshurafat, Hashem Khatatbeh, Ibrahim N. Department of Business Administration Business School The Hashemite University Zarqa Jordan Department of Accounting Business School The Hashemite University Zarqa Jordan Department of Banking and Financial Sciences Business School The Hashemite University Zarqa Jordan

Purpose: The primary aim of this study is to investigate the integration of generative artificial intelligence, specifically ChatGPT, into workplace L&D practices, exploring the associated advantages and challenges such integration from an organizational change perspective. Design/methodology/approach: This study uses a qualitative approach, conducting semi-structured interviews with twelve learning and development (L&D) experts. Findings: This study indicates that ChatGPT can positively impact L&D by streamlining processes and potentially enhancing employee performance, engagement and satisfaction. However, to mitigate employee resistance, organizations must clearly communicate the necessity and rationale behind the change, involve employees in the implementation process and address trust issues. Key challenges such as overreliance on ChatGPT, AI skill shortages and technology issues like privacy breaches and misinformation must be managed through strong governance frameworks, including policies, guidelines and regular audits. Research limitations/implications: The study’s scope is confined to semi-structured interviews with L&D experts, potentially limiting its generalizability. Further research could explore the long-term effects and broader implications of ChatGPT integration in different organizational contexts. Practical implications: By framing GenAI integration within the context of organizational change, this study offers insights into managing the transition effectively by providing guidance for managers on effectively integrating ChatGPT into L&D practices, emphasizing the importance of mitigating potential negative consequences while maximizing benefits. Social implications: Integrating ChatGPT into organizational L&D has the potential to reshape how employees acquire new skills and knowledge, potentially influencing organizational culture and dynamics. However, careful consideration is required to ensure that the integration process aligns with ethical

关键词： ChatGPT Expert interviews Generative artificial intelligence learning and development Organizational change

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learning and development roles and competency domains in higher education: a content analysis of job announcements

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JOURNAL OF COMPUTING IN HIGHER EDUCATION 2022年第2期34卷 297-320页

作者： Martin, Florence Chen, Yan Oyarzun, Beth Lee, Mark Univ N Carolina Learning Design & Technol 9201 Univ City Blvd Charlotte NC 28223 USA Univ New Mexico Zimmerman Lib Room 242 Albuquerque NM 87131 USA Charles Sturt Univ Sch Educ Wagga Wagga NSW 2678 Australia

learning and development (L&D) roles are important to organizations for improving employee's knowledge and skills. This study examined various roles and competency domains required of learning and development professionals in higher education. Ten different roles of L&D professionals were examined for 20 competency domains through a qualitative coding process. We extracted and analyzed 294 unique postings from the job board, ***. Results indicated that designers and directors are the most advertised L&D postings. The top five competency domains required of L&D professionals were collaboration, communication, content development, project management, and assessment and evaluation. Communication and collaboration skills were required for most of the roles. Leadership and people management were ranked highest for executives and directors. In addition, competency domains aggregated by roles are provided. Implications are provided for employees, L&D graduate programs and professionals, and researchers.

关键词： learning and development Higher education Roles Competencies Domains

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learning and development functions still don't get it: Beyond fads and sameness

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development and learning in Organizations: An International Journal 2011年第6期25卷 4-5页

作者： Cunningham, Ian Chairman of Strategic Developments International Brighton United Kingdom

Purpose – The article aims to exposes error in practice in HR and learning and development (L&D), particularly the habit of following the crowd and the lack of company specific practice. Design/methodology/approach – The article draws on a specific case of a highly successful company that did not follow the crowd. Findings – The case shows what can be done in practice. Research limitations/implications – Research was based on one case but it exemplifies an important issue. Practical implications – The implications for practice are the need for organization-specific approaches to learning and development and the need to integrate individual development with organizational development. Originality/value – The article is new in using a real, unpublished case to expose the errors in HR and L&D strategy and practice. © 2011, Emerald Group Publishing Limited

关键词： Career development Human resources learning and development People development

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learning and development in care homes: A regional approach

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Journal of Care Services Management 2011年第2期5卷 87-96页

作者： Amelia Rout[] Anne Longbottom Jennifer Titley Staffordshire University Stafford UK

This project explored higher education learning and development in the Shropshire care home sector. The overall research question was:What are the challenges, barriers, opportunities, and successes both internally and externally which influence learning and development in Shropshire nursing and residential homes?This question was explored using a variety of methods:•.literature review (published within this issue of the journal);•.staff questionnaires (open and closed questions) to evaluate the last course attended, what courses staff would like to attend, whether staff would consider progressing to higher education and whether staff perceive any barriers to learning;•.semi-structured telephone interviews with training providers, key local authority staff, care home managers, care home staff, and family *** relevant data protection and ethical approvals were out in place prior to the beginning of data collection. The quantitative data from questionnaires (n= 15) were analysed using descriptive statistics. Qualitative data from the questionnaires and interviews (n= 26) were thematically analysed in order to identify common areas and contradictions. A 10% sample of interviews were analysed independently by a second researcher to establish inter-rater reliability. The thematic analysis resulted in seven main themes: drivers, types of training, barriers, solutions, future developments, the personalization agenda, and success stories. Each of these included a number of sub-themes. It is interesting to note that the sub-theme that had the most quotes in it was around mandatory training and the theme with the most sub-themes was around barriers to learning and development. Unfortunately, the response rate to the questionnaires was very low; however, the results reflected the themes that arose from the interviews. A number of recommendations arose from the interviews including the need for new curriculum to be developed and the need for relevant information, advice,

关键词： Care homes learning and development UK

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learning and development in care homes: The picture in the UK

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Journal of Care Services Management 2011年第2期5卷 115-124页

作者： Amelia Rout[] Anne Longbottom Jennifer Titley Staffordshire University Stafford UK

A systematic literature review of peer reviewed journal articles was carried out to explore learning and development in nursing and residential care homes nationally. A comprehensive search of databases identified 29 articles that met the inclusion and exclusion criteria. The articles were reviewed to identify the main themes, and a random sample of papers was reviewed by a second reviewer; this showed good inter-rater reliability (agreement among them). The articles included one literature review, 16 articles about specific courses, and 12 on issues focusing on learning and development. A number of details were collected from each article where available (i.e. background, main aims, and main findings). The review highlights a number of issues. Firstly, there is a large amount of information missing, including information about ethics, piloting, and sampling methods. Furthermore, there is a lack of user and carer involvement both as researchers and participants. Additionally, there is virtually no discussion of whether or not staff working in the care home sector may benefit from learning and development on study skills. There is very little information about accredited courses; most courses discussed are short, unaccredited courses. The review uncovered many recommendations made by the authors, and further recommendations are apparent from the limitations found in the review. Recommendations discussed include focusing on policy makers, gaps in current skills, planning, delivery and evaluation of courses, and future research. This paper shows that steps can be taken to fill the gaps identified. For example, it is important that existing gaps in skills are understood and appropriate courses are planned, delivered, and evaluated.

关键词： Care homes learning and development UK

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The role of HRD in bridging the research-practice gap: the case of learning and development

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HUMAN RESOURCE development INTERNATIONAL 2020年第2期23卷 108-124页

作者： Ross, Catharine Nichol, Lynn Elliott, Carole Sambrook, Sally Stewart, Jim Univ Worcester Worcester Business Sch Worcester England Univ Roehampton Roehampton Business Sch London England Bangor Univ Bangor Business Sch Bangor Gwynedd Wales Liverpool John Moores Univ Liverpool Business Sch Liverpool Merseyside England

An enduring challenge for HRD is ensuring academic research achieves impact on professional practice. We have located this research within debates about the research-practice gap. To investigate this challenge, we analyse case studies of academic impact from all disciplines submitted to the United Kingdom's 2014 research assessment exercise (REF 2014). We found that learning and development was a primary focus of significant number of impact case studies submitted across all disciplines compared to other areas of HR and HRD. We also found that learning and development was a key path to Impact. These findings reveal that learning and development in a work context plays a pivotal role in helping researchers irrespective of discipline achieve impact. Our findings therefore speak to the research-practice gap across academia. We conclude by considering the potential role for HRD in generating impact.

关键词： HRD impact learning and development research-practice gap REF 2014

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Succession in Chinese family-SMEs: a gendered analysis of successor learning and development

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HUMAN RESOURCE development INTERNATIONAL 2019年第5期22卷 504-525页

作者： Mustafa, Michael Elliott, Carole Zhou, Li Univ Nottingham Malaysia Campus London England Univ Roehampton London England Univ Loughborough London England

Due to characteristics such as size, financial constraints and entrepreneurial origins, HRD and learning in SMEs is generally regarded as informal in nature. How SME employees, including those in family SMEs, learn new knowledge and skills is receiving increasing attention. This paper studies learning approaches in Chinese family-SMEs during the succession process. We suggest that founder/owners' and family-members' perceptions of gender influence the nature of successors' learning and firm leadership opportunities by identifying the masculinization/feminization of different learning modes. We argue that many SMEs' informal nature and owner characteristics may exacerbate negative gendered stereotypes and norms, ultimately affecting women's leadership learning and legitimacy. The study identifies disruptions to the traditional gendered order as it emerges from women successors' role and learning in SMEs. This offers a new lens to understand why some family-SMEs might succeed and/or fail in the second generation.

关键词： Family business learning and development HRD gender succession

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An evaluation of the effects of a National Health Service Trust merger on the learning and development of staff

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HUMAN RESOURCE development INTERNATIONAL 2010年第5期13卷 557-573页

作者： Goddard, Sheri Palmer, Adam Ltd & GPW Management Ltd Sheri Goddard Consultancy Crawley England Univ Winchester Winchester Business Sch HRM Winchester Hants England

Although mergers are increasingly common amongst National Health Trusts in the UK there is limited research on how National Health Service (NHS) mergers influence the learning and development of staff. This paper bridges the gap in the literature, through a case-study of a recent NHS Trust merger. It gives an account of the delivery of human resource development (HRD) post merger as seen through the eyes of staff from across the merged organization. The data were obtained from 21 unstructured interviews, nine group discussions, two focus group discussions and a form of micro-ethnography. In addition, quantitative data were used for triangulation purposes. Findings show that power differentials, cultural clashes and unequal access to training and development amongst staff have resulted in hostility towards the new organization. However, the strong management structures for professional members of staff have facilitated knowledge exchange across boundaries in the merged organization. The paper concludes by suggesting that without senior managers dealing with cultural issues and inequitable development opportunities, a number of unintended consequences of the merger are likely to occur.

关键词： learning and development merger organizational change NHS

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Mapping learning and development literature in healthcare organizations: Need for digital health and diversity, equity and inclusion (DEI) training

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development and learning in Organizations 2024年第6期38卷 1-6页

作者： Singh, Ankit Kulkarni, Meenal Dubey, Dharmendra Symbiosis Institute of Health Sciences Symbiosis International (Deemed University) Pune India School of Business Dr Vishwanath Karad MIT World Peace University Pune India Sharda School of Allied Health Sciences Sharda University Greater Noida India

Purpose: Mapping the landscape of healthcare education is essential, particularly when examining the prevailing trends in learning and development (L&D) for healthcare workers. Design/methodology/approach: The Scopus dataset was searched on 25th November 2023 for relevant files, and analysis was done using Bibilioshiny and VOSviewer. Findings: Artificial Intelligence (AI), Machine learning (ML), and Deep learning (DL) are increasingly being adopted in healthcare organizations. Moreover, simulation-based team training enhancing interprofessional communication and sensitizing healthcare workers (HCWs) towards equity, diversity, and inclusion is increasingly reflected in organizations’ L&D practices. Originality/value: The study identifies prevailing themes in L&D in healthcare organizations in the last decade. © 2024, Emerald Publishing Limited.

关键词： AI in healthcare Digital health learning and development Patient safety Quality management

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