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检索条件"主题词=PZB Model"
12 条 记 录,以下是1-10 订阅
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A Revised IPA with pzb Integrated model for Customer Satisfaction Strategy
A Revised IPA with PZB Integrated Model for Customer Satisfa...
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2017 2nd ISSGBM International Conference on Information and Business Management (ISSGBM-IB 2017)
作者: Jih Kuang Chen Yitong Zheng Management School Xiamen University Tan TahKee College Zhangzhou Campus Xiamen University
Importance-Performance Analysis model has being a commonly used method for measuring customer satisfaction, however some scholars pointed out its *** study proposes a set of integration method for revised IPA and pzb ... 详细信息
来源: 评论
Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool
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WATER RESOURCES MANAGEMENT 2010年 第12期24卷 3033-3050页
作者: Franceschini, Fiorenzo Galetto, Maurizio Turina, Elisa Politecn Torino DISPEA I-10129 Turin Italy
The measurement of a service Quality is a relevant issue for organizations. In this paper we describe an application of the Parasuraman, Zeithalm and Berry's (pzb) conceptual model of service Quality in the field ... 详细信息
来源: 评论
pzb模型与系统思考来分析在线问诊之服务品质
以PZB模型与系统思考来分析在线问诊之服务品质
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作者: 方诺安 国立台湾大学
学位级别:硕士
远距医疗一词自1970年被提出后,发展已行之有年。在随着资讯通信技术的进步后,其所包含的形式也开始涵盖到更多元的服务类型,如远程医疗会诊、电子健康档案、慢性病管理等。本研究主要针对中国的互联网医疗市场为背景进行研究,有别... 详细信息
来源: 评论
服务品质、平台形象、顾客满意对台湾电子商务平台顾客忠诚影响之研究-修正后的pzb观点
服务品质、平台形象、顾客满意对台湾电子商务平台顾客忠诚影响之...
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作者: 刘泳诗 淡江大学
学位级别:硕士
人们对网路的黏着度高,生活习惯改变,消费方式也改变,喜欢方便快捷,电商平台的网购通路成为人们消费购物的重要途径之一。在新零售的影响下,实体通路跟电商平台相互结合,且在跨境电商跟台湾本地的电商竞争日趋白热化的情况下,消... 详细信息
来源: 评论
Using AHP to Evaluate the Call Center Service Quality in Telecommunication Industry
Using AHP to Evaluate the Call Center Service Quality in Tel...
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International Conference on Web Information Systems and Mining
作者: Chou, Wei-Hsin Chou, Yu-Wu Chen, Cheng-Hsiung Yu Da Coll Business Dept Informat Management Taipei Taiwan Asia Int Open Univ MACAU Macau Peoples R China Kainan Univ Dept Informat Management Taoyuan Taiwan
This practical experience report consequently aiming at service quality of call center, and concluded the evaluation criteria of service quality valued by customer through applying pzb model, followed by a calculation... 详细信息
来源: 评论
Comparing the Impact of Service Quality on Customers' Repurchase Intentions Based on Statistical Methods and Artificial Intelligence-Taking an Automotive Aftermarket (AM) Parts Sales Company as an Example  15
Comparing the Impact of Service Quality on Customers' Repurc...
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15th International Conference on Ubiquitous Information Management and Communication (IMCOM)
作者: Li, Li-Hua Lai, Chang-Yu Chaoyang Univ Technol Dept Informat Management Taichung Taiwan
In today's rising consumer awareness, companies are paying more and more attention to customer satisfaction. In order to survive in a fiercely competitive environment and maintain their competitive advantages, the... 详细信息
来源: 评论
An empirical study of QS 9000 in the automobile and related industries in Taiwan
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TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2004年 第3期15卷 355-378页
作者: Lin, WT Liu, CH Hsu, IC Lai, CT Chaoyang Univ Technol Dept Ind Engn & Management Taichung Taiwan Natl Chin Yi Inst Technol Dept Ind Engn & Management Taichung Taiwan Yuan Ze Univ Dept Mech Engn Chungli Taiwan
QS 9000 was established by three famous automotive manufacturers-Ford GM & Chrysler-who integrated different quality systems among the automotive manufacturers and developed this common quality system standard. QS... 详细信息
来源: 评论
Quality of Accreditation Services for Engineering Programs
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INTERNATIONAL JOURNAL OF ENGINEERING EDUCATION 2017年 第4期33卷 1335-1344页
作者: Lee, Lung-Sheng Ko, Hui-Min Wang, Mei-Tyng Cent Taiwan Univ Sci & Technol Grad Inst Cultural & Educ Management 666 Putzu Rd Taichung 406 Taiwan Natl Taiwan Normal Univ Taipei Taiwan Natl Def Univ Dept Air Command & Staff Coll 1000 Xingfeng Rd Taoyuan 334 Taiwan Acad Sinica Genom Res Ctr 128 Acad RdSec 2 Taipei 115 Taiwan
Accreditation of degree-granting engineering programs has been conducted for a decade in Taiwan and has contributed to raising the quality of engineering education. While quality is closely linked to stakeholders'... 详细信息
来源: 评论
Two-stage fuzzy evaluation of department store service quality based on the statistical data
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Journal of Statistics and Management Systems 2003年 第3期6卷 505-517页
The department store industry encounters a strict competition situation in Taiwan, hence, how to increase the competition ability, especially service quality, becomes the crucial issue in this matter. This paper focus... 详细信息
来源: 评论
FUZZY COMPREHENSIVE EVALUATION FOR HOSPITAL SERVICE QUALITY
FUZZY COMPREHENSIVE EVALUATION FOR HOSPITAL SERVICE QUALITY
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第四届质量与可靠性国际会议
作者: SHU WANG, DING-WEI WANG Institute of System Engineering, Northeastern University Shenyang, 110004, China
Problems of service quality and its evaluation are becoming a major concern in hospital management. Based on pzb conceptual model of service quality, a fuzzy comprehensive evaluation model for hospital service quality... 详细信息
来源: 评论