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12th International Conference on the Quality of Information and Communications Technology (QUATIC)

作者： Stallinger, Fritz Univ Appl Sci BFI Vienna Wohlmutstr 22 A-1020 Vienna Austria

ISBN: (纸本)9783030292379;9783030292386

reference models available for process assessment and improvement in various domains are often criticized to be too generic or unable to capture industry, domain, or company specific requirements. Although typically a plethora of process reference-like models and other best practice resources are available to potentially close the criticized gaps, companies are reluctant to move towards the implied multi-model-based process management approaches or to customize or extend existing models according their proprietary needs. Approaches and methods to develop, enhance or customize available models or to integrate multiple models are often not satisfactorily understood and far away from being industry practice. The goal of the research underlying this paper is thus to support the development and enhancement of process reference models for complex industry contexts. As a sample domain the area of product development and management in the software and systems engineering domain is used. The paper analyses the development of four industry-driven model development cases to identify their model development contexts and goals as well as development strategies, approaches, and related rationales. The aim of the paper is to contribute to the understanding of how process reference models are developed and how they can be enhanced or adapted to broader and more complex contexts in order to deliver value and competitive advantage to the respective businesses.

关键词： process assessment process improvement process reference model reference model development Product development and management

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SOAdapt: A process reference model for developing adaptable service-based applications

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INFORMATION AND SOFTWARE TECHNOLOGY 2012年第3期54卷 299-316页

作者： Lane, Stephen Bucchiarone, Antonio Richardson, Ita Univ Limerick Irish Software Engn Res Ctr Limerick Ireland Fdn Bruno Kessler I-38100 Trento Italy

Context: The loose coupling of services and Service-Based Applications (SBAs) have made them the ideal platform for context-based run-time adaptation. There has been a lot of research into implementation techniques for adapting SBAs, without much effort focused on the software process required to guide the adaptation. Objective: This paper aims to bridge that gap by providing an empirically grounded software process model that can be used by software practitioners who want to build adaptable SBAs. The process model will focus only on the adaptation specific issues. Method: The process model presented in this paper is based on data collected through interviews with 10 practitioners occupying various roles within eight different companies. The data was analyzed using qualitative data analysis techniques. We used the output to develop a set of activities, tasks, stakeholders and artifacts that were used to construct the process model. Results: The outcome of the data analysis process was a process model identifying nine sets of adaptation process attributes. These can be used in conjunction with an organisation's existing development life-cycle or another reference life-cycle. Conclusion: The process model developed in this paper provides a solid reference for practitioners who are planning to develop adaptable SBAs. It has advantages over similar approaches in that it focuses on software process rather than the specific adaptation mechanism implementation techniques. (C) 2011 Elsevier B.V. All rights reserved.

关键词： SOA Service-based application Software process process reference model

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Development of an Assessment model for the Human Centered Design processes Specified in ISO 9241-220

Development of an Assessment Model for the Human Centered De...

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Human-Computer Interaction Thematic Area Conference (HCI) Held as Part of the 22nd International Conference on Human-Computer Interaction (HCII)

作者： Heimgaertner, Ruediger Intercultural User Interface Consulting IUIC D-93152 Undorf Germany

ISBN: (纸本)9783030490584;9783030490591

process assessment is a disciplined project-oriented evaluation of an organizational unit's processes with respect to a process assessment model. The human centered design (HCD) process assessment model (PAM) is intended for use when performing conformational assessments of the process capability on the development of interactive systems. It was developed in accordance with the requirements of ISO/IEC 33020 combined with content from ISO 15504-5 and DIN SPEC 92412 relating to the process reference HCD processes specified in ISO 9241-220. If processes beyond the scope of ISO 9241-220 are needed, appropriate processes may be added based on the business needs of the organization. The derived HCD processes reference model (PRM) from the HCD processes specified in ISO 9241-220 together with the HCD-PAM must be applied when performing an HCD process assessment. The developed HCD-PAM contains a set of indicators to be considered when interpreting the intent of the HCD-PRM. These indicators may also be used when implementing a process improvement program subsequent to an assessment within an organization. In this paper, the structure and the content of the HCD-PAM applying the HCD-PRM is explained and exemplified by a practical example of assessing the HCD.3.4.2 process.

关键词： Capability Maturity process assessment model process reference model Human centered design User centered design ISO UX Standards User experience ISO 9241-220 Human centered design processes IUIC IUID PAM PRM processes models HCD SPICE

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Extending ISO/IEC 12207 with Software Product Management: A process reference model Proposal

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12th International Conference on Software process Improvement and Capability Determination (SPICE 2012)

作者： Stallinger, Fritz Neumann, Robert Software Competence Ctr Hagenberg Hagenberg Austria

ISBN: (纸本)9783642304385

Software product management is generally expected to link and integrate business and product related goals with core software engineering and software life cycle activities. Empirical research demonstrates the positive effect of mature software product management practices on key software development performance indicators. Nevertheless, the various frameworks available for software product management have distinct and diverse focus points, are often linked or incorporated with specific development paradigms, or lack integration with or addressing of core software engineering activities. On the other hand, traditional software process improvement approaches generally lack the provision of explicit or detailed software product management activities. - In this paper we build on the results of preceding research on identifying a lack of software product management practices within ISO/IEC 12207 and on deriving key outcomes of software product management activities from selected software product management frameworks. Based on these results we propose a process reference model for software product management that can be integrated with the process reference model as defined in ISO/IEC 12207 for software life cycle processes.

关键词： software product management software product line software process software life cycle process reference model process assessment process improvement ISO/IEC 12207 ISO/IEC 15504

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Designing a process reference model for Information Security Management Systems

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12th International Conference on Software process Improvement and Capability Determination (SPICE 2012)

作者： Mangin, Olivier Barafort, Beatrix Heymans, Patrick Dubois, Eric Publ Res Ctr Henri Tudor 29 Av JF Kennedy L-1855 Luxembourg Luxembourg Univ Namur PReCISE Namur Belgium INRIA Lille Nord Lille France Univ Lille 1 CNRS LIFL Lille France

ISBN: (纸本)9783642304385

In spite of growing interest for information security, the adoption of the international standard on information security management (ISO/IEC 27001) is still very low. This standard provides requirements to manage an Information Security Management System. We argue that this standard is too complex to be directly implemented by small structures such as SMEs. We thus propose a process model that aims to describe the processes involved in information security management and facilitate adoption. In order to do this, we reuse process model previously derived from ISO/IEC 20000-1, which is also a management system standard but developed for IT Service Management. In this paper, we determine the generic management system requirements and their corresponding processes by mapping the requirements from ISO/IEC 20000-1 and ISO/IEC 27001 standards. At last, we create the information security specific processes with the remaining ISO/IEC 27001. requirements, and we conclude with the possible uses of the process model.

关键词： Information Security Management process reference model ISO/IEC 27001

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From Software to Software System Products: An Add-on process reference model for Enhancing ISO/IEC 12207 with Product Management and System-Level Reuse

From Software to Software System Products: An Add-on Process...

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38th EUROMICRO Conference on Software Engineering and Advanced Applications (SEAA) / 15th EUROMICRO Digital Systems Design (DSD)

作者： Stallinger, Fritz Neumann, Robert SCCH Hagenberg Austria

ISBN: (纸本)9780769547909

As software is increasingly developed as part of an overall, often multidisciplinary system, traditional engineering approaches often reach their limits when faced with increasing complexity, variability, requirements, or cost and productivity pressure. Generally, reuse and product-orientation are considered promising approaches to tackle such challenges, but to fully exploit their potential require an effective product management function. Although established software process life cycle models acknowledge the importance of reuse, they do not consider appropriate product management practices, while established systems engineering life cycle models lack reuse as well as product management. - We therefore propose the integration of a process model proposal for software product management with one for enhancing system life cycle processes with reuse and product-orientation. The resulting model can be used as add-on to ISO/IEC 12207 and serve as a framework for process assessment and improvement in contexts where software is developed and evolved as a product and at the same time is part of an overall software-intensive system product.

关键词： software engineering systems engineering product management reuse product line engineering process reference model ISO/IEC 12207 ISO/IEC 15288 ISO/IEC 15504

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Digital Transformation Capability Maturity model Framework 23

Digital Transformation Capability Maturity Model Framework

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IEEE 23rd International Enterprise Distributed Object Computing Workshop (EDOCW)

作者： Aguiar, Tomas Gomes, Silvia Bogea da Cunha, Paulo Rupino da Silva, Miguel Mira Univ Lisbon INOV INESC Inovacao Lisbon Portugal Univ Coimbra CISUC Coimbra Portugal

ISBN: (纸本)9781728127026

We propose a staged digital transformation capability maturity model framework that enables organizations to assess their present digital capability and establish a plan of improvements to move to a higher level. It was developed using a design science research approach, building on the ISO/IEC 330xx family of standards to provide structure to a set of digital transformation processes identified using a systematic literature review. At a time when companies look for orientation to navigate their digital transformation, the contribution of this paper is a framework, from a process perspective, rooted in solid scientific concepts, to guide practitioners on how to assess digital transformation initiatives.

关键词： Capability Maturity model Digital Transformation Framework process reference model process Assessment model

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Extending Data Quality Management for Smart Connected Product Operations

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IEEE ACCESS 2019年 7卷 144663-144678页

作者： Kim, Sunho Perez Del Castillo, Ricardo Caballero, Ismael Lee, Jimwoo Lee, Changsoo Lee, Downgwoo Lee, Sangyub Mate, Alejandro Myongji Univ Dept Ind & Management Engn Seoul 449728 South Korea Univ Castilla La Mancha ITSI E-13071 Ciudad Real Spain 2e Consulting Seoul 150010 South Korea Gangneung Wonju Natl Univ Dept Ind Informat & Management Engn Kangnung 210702 South Korea GTOne Seoul 07299 South Korea Univ Alicante Lucentia Lab Alicante 03690 Spain

Smart connected product (SCP) operation embodies the concept of the internet of things (IoT). To increase the probability of success of SCP operations for customers, the high quality of the IoT data across operations is imperative. IoT data go beyond sensor data, as integrate some other various type of data such as timestamps, device metadata, business data, and external data through SCP operation processes. Therefore, traditional data-centric approaches that analyze sensor data and correct their errors are not enough to preserve, in long-term basis, adequate levels of quality of IoT data. This research provides and alternative framework of data quality management as a process-centric approach to improve the quality of IoT data. The proposed framework extends the process reference model (PRM) for data quality management (DQM) defined in ISO 8000-61, and tailored to fully adapt to the special requirements of the IoT data management. These involve several adaptations: first, the scope of the SCP operations for data quality management is determined, and the processes required for SCP operations are defined following the process description format of ISO 8000-61. Second, the relationship between the processes and the structure of the processes in the technology stack of the SCP operations are described to cover the actual nature of the IoT data flows. Finally, a new IoT DQM-PRM is proposed by integrating the processes for the SCP operations with DQMPRM. When these processes are executed in the organization, the quality of IoT data composed of data of various types can be continuously improved and the utilization rate of SCP operations is expected to increase.

关键词： IoT Internet of Things SCP smart connected product data quality data quality management process reference model ISO 8000-61 DQM PRM

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Towards a Regional Innovation Strategies modelling

Towards a Regional Innovation Strategies Modelling

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ICTE Conference

作者： Woronowicz, Tanja Boronowsky, Michael Wewezer, David Mitasiunas, Antanas Seidel, Karsten Rada Cotera, Ignacio Univ Bremen D-28359 Bremen Germany MitSoft LT-08316 Vilnius Lithuania IkerConsulting Bilbao 48008 Spain

This paper presents the methodical approach of an INTERREG project aiming to improve the implementation and evaluation of European Research & Innovation strategies. The P2L2 project applies interregional policy learning and exchange of experiences on aspects influencing the regional innovation ecosystems in the field of advanced materials. The key enabling technology "advanced materials" complements the regional economic and research tissue of six participating regions with a stable opportunity for future growth and jobs. P2L2 goes beyond traditional 'good practice sharing' and results are expected not only to improve policy instruments. All activities related to the definition, implementation and evaluation of the RIS3 and smart specialization strategies are described in terms of an ISO/IEC 330xx conformant process reference and Assessment model (PRM/PAM). The improved process capability aligns regional policies and strategies between sectors in order to facilitate the establishment of real innovation ecosystems beyond administrative regional boundaries and identifies overlaps, gaps and complimentarily for European collaboration. (C) 2017 Published by Elsevier B.V.

关键词： Research and innovation Smart specialisation strategy Entrepreneurial discovery process process capability maturity modeling process reference model process assessment model

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Domain-Specific reference modeling in the Telecommunications Industry 12th

Domain-Specific Reference Modeling in the Telecommunications...

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12th International Conference on Design Science Research in Information Systems and Technology (DESRIST)

作者： Czarnecki, Christian Dietze, Christian Hsch Telekommun Leipzig Leipzig Germany Detecon Consulting FZ LLC Abu Dhabi U Arab Emirates

ISBN: (纸本)9783319591445;9783319591438

The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.

关键词： enhanced Telecom Operations Map (eTOM) process reference model process design Telecommunications industry

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