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Teaching quality in higher education: An introductory review on a process-oriented teaching-quality model

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2014年第1-2期25卷 36-56页

作者： Chen, Chung-Yang Chen, Pei-Chi Chen, Pei-Ying Natl Chung Yuan Univ Dept Informat Management Chungli 320 Taiwan Natl Taiwan Univ Dept Informat Management Taipei 106 Taiwan Chungyu Inst Technol Dept Informat Management Taipei Taiwan

For improving the quality of teaching in higher education, besides the organisational focus or the result-oriented and momentary evaluations, attention can be paid to teachers and their teaching processes'. With this in mind, the information systems quality (ISQ) laboratory developed a process-oriented model that offered teachers a systematic and incremental way for superior teaching excellence. The model, which is termed teaching capability maturity model (T-CMM), is an application of total quality management and the software CMM/CMMI. However, unlike the CMM/CMMI, which is for organisations, the ISQ's T-CMM is designed for individual teachers. Due to its novelty and interdisciplinary nature, the model is reviewed introductorily and its applied concepts and design examined, as well as evaluated in comparison with existing teaching methods. In summarising the roles of the T-CMM in teaching quality management, its value has been highlighted, for serving as a portable quality profile for teachers in pursuing their individual teaching careers.

关键词： higher education teaching quality process reference model teaching capability maturity

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Optimising virtual team leadership in Global Software Development

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IET SOFTWARE 2012年第3期6卷 176-184页

作者： Tuffley, D. Griffith Univ Sch ICT Nathan Qld 4111 Australia

The globalisation of the software development industry has solved one set of problems and created a new set. Skills shortages in the host organisation can be solved by Global Software Development, yet the effective management of virtual teams is a new challenge. This study proposes a process reference model (PRM) and assessment model for the leadership of project teams, including complex virtual teams. Using modelling techniques from Software Engineering, the Leadership PRM describes the attributes that a project manager should possess, and the activities they should perform if they are to be perceived by those around them as leaders. The developed model contains the essential leadership characteristics. Leadership is difficult to define since it is situationally expressed. The context determines the outward form that leadership takes in a given situation. A manager who innately embodies these essential leadership qualities will be perceived as a leader by those around them. Leadership is a skill that can be learned and developed over time to a higher level of competence. Managers coordinate the activities of team members in the pursuit of goals, while leaders extend this management capability by knowing how to motivate team members to want to do what it is the leader wants them to do.

关键词： process reference model global software development team working Software management DP industry project management assessment model software development management software development industry software engineering virtual team leadership Computing/DP personnel management

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Optimizing Engineering Project Governance for Sustainability

Optimizing Engineering Project Governance for Sustainability

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International Conference on Energy, Environment and Sustainable Development (ICEESD 2011)

作者： Tuffley, David Wong, Yuk Kuen Houghton, Luke Griffith Univ Nathan Sch Informat & Commun Technol Brisbane Qld 4111 Australia Macquarie Univ Fac Business & Econ Dept Accounting & Corp Governance N Ryde NSW 2109 Australia Griffith Univ Griffith Business Sch Dept Int Business & Asian Studie Brisbane Qld 4111 Australia

ISBN: (纸本)9783037852682

Organisations are increasingly leveraging improved decision making processes during the establishment of project teams. Beyond the obvious advantages of accessing qualified, cost-effective project staff, the issues of sustainability and governance are addressed when the virtual teaming approach is used. Projects can proceed without people needing to travel to a co-located work-place, thus saving time, effort and expense while creating less environmental pollution. But there is a governance problem;running virtual projects, particularly complex projects involve a greater degree of difficulty than managing co-located projects. What is needed are effective, practical methods for managing virtual projects. This paper introduces a new reference model of Organisational Behavior (RMOB) for the Leadership of Complex Virtual Teams which is arguably an effective way to meet the challenges of virtual teaming. This paper also discusses the new issue of sustainable leadership with mention of the proposed Organisation for Economic Cooperation and Development (OECD) Management indicators that point towards sustainable governance.

关键词： sustainability equity of access international governance process reference model leadership complex teams virtual teams process assessment model

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IMPACTS OF VENDOR MANAGED INVENTORY ON BUSINESS processES - DEMONSTRATION AND process reference modelING

IMPACTS OF VENDOR MANAGED INVENTORY ON BUSINESS PROCESSES - ...

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13th International Conference on Harbor, Maritime and Multimodal Logistics modeling and Simulation (HMS)

作者： Reitner, Kathrin Ortner, Wolfgang Wetzlinger, Werner Univ Appl Sci Upper Austria Franz Fritsch Str 11Top 3 A-4600 Wels Austria

ISBN: (纸本)9788890372469

In order to improve their inventory management a growing number of SME's plan to implement Vendor Managed Inventory (VMI) with supply chain partners. This means, they have to coordinate their business processes with their partners. The impact of VMI on business processes is frequently underestimated and hence the implementation of VMI fails. However, the use of process reference models for implementing VMI can lead to successful implementation as they offer best practice processes, which support the adoption of processes to a supply chain concept. An example for that is LogWIN-P, which has a high level of detail and is easily adaptable to processes of companies of different sizes and industries. The LogWIN-P model was extended to provide support for VMI implementation. This model thus describes the VMI process and shows the impacts of VMI on company's business processes and points out the required process-modifications.

关键词： Vendor Managed Inventory Business process process reference model Supply Chain Concept

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Supporting process design for e-business via an integrated process repository

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INFORMATION TECHNOLOGY & MANAGEMENT 2011年第2期12卷 97-109页

作者： Wang, Harry Jiannan Wu, Harris Univ Delaware Dept Accounting & MIS Newark DE 19716 USA Old Dominion Univ Dept Informat Technol Norfolk VA USA

Business process design is an integral part of e-business engineering. Given that e-business models usually involve a wide range of business processes across different business functions with complex activities, events, and documents, process design for e-business is a very challenging task. Although various process reference models (PRMs) have been developed to provide guidelines for process design, research on leveraging multiple PRMs to support process design for e-business has been scant. In this paper, we demonstrate that the diverse process design requirements in e-business are best satisfied by utilizing multiple PRMs via a case study. Then, we propose a collaborative approach grounded in knowledge management theory to integrating multiple process reference models to better support process design in e-business. We equip the integrated process repository with a set of novel features based on Web 2.0 technologies to enhance its utility, efficiency, and quality for process design support. A prototype system is developed and user experiments are conducted to evaluate the system.

关键词： Business process design e-Business process reference model Web 2.0 Case-based design

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Capturing variability in business process models: the Provop approach

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JOURNAL OF SOFTWARE MAINTENANCE AND EVOLUTION-RESEARCH AND PRACTICE 2010年第6-7期22卷 519-546页

作者： Hallerbach, Alena Bauer, Thomas Reichert, Manfred Daimler Benz AG Grp Res & Adv Engn D-7900 Ulm Germany Univ Ulm Inst Databases & Informat Syst Ulm Germany

Usually, for a particular business process different variants exist. Each of them constitutes an adjustment of a reference process model to specific requirements building the process context. Contemporary process management tools do not adequately support the modeling of such process variants. Either the variants have to be specified as separate process models or they are expressed in terms of conditional branches within the same process model. Both methods often lead to redundancies making model adaptations a time-consuming and error-prone task. In this article, we discuss selected concepts of the Provop approach for modeling and managing process variants. A particular process variant can be configured at a high level of abstraction by applying a set of well-defined change operations to a reference process model. In particular, this article discusses advanced concepts for the design and modeling of such a reference process model as well as for the adjustments required to configure the different process variants. Altogether, Provop provides a flexible and powerful solution for process variant management. Copyright (C) 2009 John Wiley & Sons, Ltd.

关键词： process variant process configuration process adaptation process reference model process design

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The use of reference process models to capture open source migration activities

The use of reference process models to capture open source m...

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作者： Molefe, Onkgopotse University of South Africa

学位级别：master

South Africa has shown an increased interest and awareness of Open SourceSoftware (OSS) in the past decade. One of the reasons for this was the supportfrom the Shuttleworth Foundation for Open Source initiatives. Migrating toOSS is a difficult and time consuming activity that should not be underestimatedby the migration team. Careful planning and roll-out procedures shouldbe in place before one commence on this *** reference models are used in different fields to capture the generic processflow of activities. For the OSS domain, no process reference models could befound for migration purposes. Therefore, this study has as aim the suggestionof an initial set of process reference models for an organisational OSS *** process reference models were identified by capturing the process modelsfor a case study that entailed the migration of the CSIR software systems anddesktops from proprietary to OSS. From this set of process models, the migrationprocesses were identified and refined to a set of suggested process referencemodels for organisational OSS migrations. This set of process reference modelsare useful to determine the processes necessary for organisations consideringmigrating to *** study is divided into four research questions, where the first focusses on useand value of process reference models and the second on what is already knownabout OSS migration processes. The third deals with key processes within anorganisational open source migration (OOSM) and the last with process referencemodels for an *** the first research question, the use and value of process reference modelsand the usefulness of utilising process reference models is discussed as wellas using process models as a modelling tool to identify and capture *** the second research question, a summary is provided of what we know aboutOSS migration processes and a description about what the researcher and othershave learnt about OSS, OSS migrations, process referen

关键词： process reference model Open source software Migration Case study process Generic

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Supporting the Software process Improvement in Very Small Entities through E-learning: the HEPALE! Project

Supporting the Software Process Improvement in Very Small En...

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Mexican International Conference on Computer Science

作者： Ricardo Cruz Mendoza Miguel Morales Trujillo Mauricio Morgado, C. Hanna Oktaba Guadalupe E. Ibarguengoitia Francisco J. Pino Mario Piattini Graduate Science and Engineering Computing UNAM IDIS Research Group Electronic and Telecommunications Engineering Faculty University of Cauca Alarcos Research Group - Institute of Information Technologies & Systems University of Castilla-La Mancha

ISBN: (纸本)9781424452583

Recurring problems in the application of a new software process improvement model have to do with the lack of knowledge about how it works, its dissemination and the tools available, making it difficult to acquire the model and then understand it. Nowadays, e-learning systems could help Very Small Software Entities (VSEs), to get to know and understand software models and their peculiarities. To address this issue, this paper focuses on the development of a tool based on e-learning standards;it is called the HEPALE! Project. This project is composed of three steps. First, the creation of a deployment package set, in line with ISO/IEC PDTR 29110-5-1 Software Engineering-Lifecycle Profiles for VSEs, for implementing software process improvement models, as well for making them easier to use. Secondly, the creation of a repository that supports changes in the deployment packages, based on e-learning standards and tools, to create, represent, interact with and manipulate learning objects and e-learning. Finally, the last part aims to spread the software development models COMPETISOFT and ISO/IEC 29110-5-1, the application of technologies that make use of e-learning. All this is done to aid VSEs in bringing best practices into their software production.

关键词： Template-based Deployment package E-learning Repository Learning management system Software process model Software process improvement process reference model COMPETISOFT ISO/IEC PDTR 29110-5-1

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Evaltool -: A flexible environment for the capability assessment of software processes

Evaltool -: A flexible environment for the capability assess...

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3rd International Conference on Software and Data Technologies

作者： Martinez-Ruiz, Tomas Leon-Pavon, Eduardo Garcia, Felix Piattini, Mario Pino, Francisco J. Univ Castilla La Mancha ALARCOS Res Grp Informat Syst & Tecnol Dept UCLM INDRA Res & Dev Inst Paseo Univ 4 E-13071 Ciudad Real Spain Univ Cauca Elect & Telecommun Engn Fac IDIS Res Grp Popayan Colombia

ISBN: (纸本)9789898111531

Software process improvement is an important aspect in achieving capable processes, and so organizations are obviously concerned about it. However, to improve software process it is necessary to assess it in order to check its weaknesses and strengths. The assessment can be performed according to a given assessment process or any other and the processes of the organization can also use one particular process model or any other. The goal of this work is to provide an environment that allows us to carry out assessments that are in accord with various different process assessment models, on several process reference models. We have developed an environment composed of two components;one of these generates the database schema for storing the process reference model and assessment information and the other one assesses the process with reference to this information, generating results in several formats, to make it possible to interpret data. With this environment, assessment of software process is an easy task, whichever assessment process is used, and regardless of the process model used in the organization.

关键词： software process assessment software process improvement process reference model process assessment model process capability

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