Uncontrolled end-user computing (EUC) increases productivity but is prone to generating suboptimal results. Basic problems with end-user computing include: 1. the lack of a defined corporate strategy relative to EUC...
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Uncontrolled end-user computing (EUC) increases productivity but is prone to generating suboptimal results. Basic problems with end-user computing include: 1. the lack of a defined corporate strategy relative to EUC, 2. the need for coordination of EUC within the organizational structure, 3. the lack of standardized software design practices, and 4. the need for quality standards. These problems can be overcome by: 1. developing an overall corporate strategy for EUC, 2. promoting interaction between endusers and data processing/management information systems professionals, 3. implementing a standards-and-policies manual and educating endusers, and 4. providing users with an understanding of what constitutes quality in EUC and establishing validation principles. While the balance between increased productivity and controlled EUC is crucial, proper management can improve production without stifling EUC.
The paper reports the results of a field study investigating the determinants of end-user computing (EUC) effectiveness among 187 end-users. A conceptual structural model was developed and tested using Partial Least S...
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The paper reports the results of a field study investigating the determinants of end-user computing (EUC) effectiveness among 187 end-users. A conceptual structural model was developed and tested using Partial Least Squares (PLS). The results show that computer anxiety and attitudes toward EUC are significantly affected by work/life experiences, end-user training, computer experience, and information center support. Computer anxiety also affected attitudes towards EUC. In addition, the number of tasks for which computers are used is directly affected by end-user training, computer experience, organizational support provided by information center and top management, task structure, and attitudes toward EUC. Furthermore, system usage, end-user satisfaction, and perceived effectiveness are strongly affected by end-user training, computer experience, top management support, information center support, task structure, task variety and attitudes towards EUC.
The proliferation of end-user computing has necessitated the development of reliable and valid instruments that measure the end-user computing competency (EUCC) in a computing environment, which is related to improve ...
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The proliferation of end-user computing has necessitated the development of reliable and valid instruments that measure the end-user computing competency (EUCC) in a computing environment, which is related to improve user performance. A measurement instrument is developed to measure an end-user computing competency in this environment. Using an exploratory factor analysis of 348 respondents, four factor dimensions for the measurement of EUCC is first identified, and then structural equation modeling techniques are utilized to examine the relationship between EUCC and user performance. It is shown that the four factor dimensions of EUCC account for a significant portion of the variation in user performance. (c) 2008 Elsevier B.V. All rights reserved.
Success with end-user computing (EUC) is dependent on the voluntary behaviour of individuals, which is regulated by their attitudes. Even where proven opportunities exist for beneficial deployment of EUC, adverse atti...
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Success with end-user computing (EUC) is dependent on the voluntary behaviour of individuals, which is regulated by their attitudes. Even where proven opportunities exist for beneficial deployment of EUC, adverse attitudes can inhibit use. Structural equation modelling was used to analyse survey data relating to the processes by which individuals form their attitudes towards computers. The results provide support for hypothesized influences on attitudes from personality, product involvement, task characteristics, and computer anxiety. Additional analyses reveal the effects of demographic factors. Attitudes towards computers provide a potentially more enduring measure of EUC success than do previous measures. Mechanisms for promoting positive attitudes towards computers are critical for full appreciation of the benefits of EUC.
The acceleration of technology in baseness since the 1980s suggests that traditional management techniques, systems, and strategies employed in a business environment should be challenged. As a consequence of this acc...
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The acceleration of technology in baseness since the 1980s suggests that traditional management techniques, systems, and strategies employed in a business environment should be challenged. As a consequence of this acceleration, end-user computing (EUC) and end-user development (EUD) have also grown. Definitions of EUC developed in the 1980s continue to be used by contemporary researchers without regard to the changing technological environment, user experience, and user needy. Therefore, the authors challenge traditional definitions of developed and used by researchers to ascertain whether they meet the needs of management for the 2 P century There is a conflict among traditional definitions that has not been addressed since the early 1990s (Downey & Bartczak, 2005). In this regard, the authors proffer that the management strategies for end-user (EU) systems development in the 21st century should suggest a different and proactive role for users. This paper summarises key traditional definitions from the literature and evaluates their consonance with the technology and business system environment. The impetus for researchers to rethink the traditional definition of EUC is provided through a real world management project involving the development of a university staff workload database that investigated the role of end-users in system enhancement and development.
This article focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh (9) when applied to end-users of typical CASE tool software packages and systems softwa...
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This article focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh (9) when applied to end-users of typical CASE tool software packages and systems software applications. Using a survey of 190 users, this research provides evidence that the EUCS instrument is a valid and reliable measure in CASE applications. Given this evidence, managers and software product developers can confidently apply the instrument in the investigation of competing tools, features, and technologies in CASE tool settings.
The proliferation of end-user computing has necessitated the development of reliable and valid instruments that can measure an end-user computing competency for improving an individual business performance. end-user c...
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The proliferation of end-user computing has necessitated the development of reliable and valid instruments that can measure an end-user computing competency for improving an individual business performance. end-user computing competency influences how well an end-user can apply computing knowledge, applications, and computing systems to his or her tasks in an organizational computing environment. This study presents an instrument that can efficiently measure perceived end-user computing competency. Using a survey of 338 respondents, we conducted a correlation analysis between total scores and item scores and factor analysis, and proposed a 17-item instrument that measures the end-user computing competency. The validity and reliability of the instrument is presented, and the theoretical and practical application of this instrument is discussed. Published by Elsevier B.V.
Although the diversity of end-users is well recognized in the end-user computing (EUC) management literature, a potentially important context factor remains little addressed: user department variables. The objective o...
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Although the diversity of end-users is well recognized in the end-user computing (EUC) management literature, a potentially important context factor remains little addressed: user department variables. The objective of this exploratory study was to identify variables at the department level that may be important fur explaining differences in usage of support sources and awareness of control policies at the individual level. Semi-structured interviews were held with user managers in three functional departments and information systems (IS) managers within the same organization. The interview data were then used to customize questionnaires for end-users on the usage of EUC support sources and awareness of EUC control policies in the same three departments. Significant differences were found across the departments. The interview data suggest that, while the business activities of the department may explain some of these differences, three other department-level variables appear to be influential: (i) the department manager's preferences for EUC support sources, (ii) the department manager's perceptions of EUC risks, and (iii) EUC policies at the department level. Our findings imply that department-level context variables need to be taken into account in future EUC research, and a 'one size fits all' approach to EUC support and control may not be the most effective IS management approach in practice. (C) 1997 Elsevier Science B.V.
Advances in educational technology have had little impact on the lecturing process, a process on which university-level information systems education depends. This paper argues for the use of 'playlets', in th...
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Advances in educational technology have had little impact on the lecturing process, a process on which university-level information systems education depends. This paper argues for the use of 'playlets', in the form of scripted dialogues that present the material in a more interesting and easily interpreted fashion. An example of a playlet is given which argues for a broader perspective on the user-system interface. Experience of using such playlets is discussed and appropriate lessons drawn.
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