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检索条件"机构=COPPE - Systems Engineering and Computer Science"

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Customer Relationship Management in Universities and Research Centres

Customer Relationship Management in Universities and Researc...

引用

International Conference on computer Supported Cooperative Work in Design

作者： Melissa Machado Jonice Oliveira Jano M. de Souza COPPE-PESCIUFRJ-Graduate School and Research in Engineering (COPPE)-Department of Computer and Systems Engineering (PESC) Federal University of Rio de Janeiro Rio de Janeiro Brazil IM-DCCIUFRJ-Institute of Mathematics (IM)-Computer Science Department (DCC) Federal University of Rio de Janeiro Brazil

ISBN: (纸本)1424409624

Customer relationship management -CRM -is a broad term that can cover every mode of customer interaction. This concept has been widely used in business language, enabling companies to gain more knowledge about their customers which, in its turn, can be used to improve marketing and sales targeting, improving their results. University and research institutions (URIs), as any other organizations, also need to cater to the needs of their clients, which may be: society in general, their students, researchers and collaborators; other institutions -of a research or commercial nature with which they interact (supplying data, results from research work, consultancy work, and the execution of partnerships) -or governments that make use of their teaching practices and results from their research work. So, this work is a CRM proposal for URIs, studying the differences between the academic/scientific and business world and proposing an environment to manage all kinds of relationships in the academic and scientific scenario.

关键词： Customer relationship management Educational institutions Business Companies Marketing and sales Collaborative work Government Education Proposals Environmental management

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Using Distributed-Shared Memory Mechanisms for Agents Communication in a Distributed System

Using Distributed-Shared Memory Mechanisms for Agents Commun...

引用

International Conference on Intelligent systems Design and Applications (ISDA)

作者： Thiago Gonzaga Cristina Bentes Ricardo Farias Maria Clicia S. de Castro Ana Cristina Garcia Department of Systems Engineering University of State of Rio de Janeiro Brazil Department of Systems Engineering – UERJ Maracanã COPPE – Systems Engineering – UFRJ Cidade Universitária Fundão Brazil Institute of Mathematics and Statistics - UERJRua S˜ao Francisco Xavier 524 - Maracan˜a Department of Computer Science – UFF Niterói Brazil

In multi-agent systems, blackboard communication provides an easy way for agents to communicate. However, in a distributed architecture, the blackboard is commonly implemented in a single node, that is the "blackboard server". This approach may work well for a small number of agents. Nevertheless, when the number of agents increases, the blackboard server becomes the bottleneck for the system scalability. In this work we propose a novel agent communication system based on distributed-shared mechanisms that allows the implementation of a shared address space on a distributed system, without centralizing the blackboard. Our idea is to distribute the shared data over the nodes and use a message passing sub-system, totally transparent to the agents. We implemented this idea in a multi-agent system based on social laws, and used a distributed-shared memory system to handle the messaging. We created a conflict simulator, and showed that the distributed-shared mechanisms easy the implementation of a truly distributed blackboard.

关键词： computer architecture Design engineering systems engineering and theory Multiagent systems Scalability Message passing Programming profession Read-write memory Personal communication networks Space technology

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An alternative QoS architecture for the IEEE 802.16 Standard 06

An alternative QoS architecture for the IEEE 802.16 Standard

引用

2nd Conference on Future Networking Technologies, CoNEXT'06

作者： De Moraes, Luís Felipe M. Maciel, Paulo Ditarso Systems Engineering and Computer Science Program - COPPE/UFRJ HighSpeed Networks Laboratory RAVEL Rio de Janeiro RJ Brazil

In this paper, we propose an alternative QoS architecture for the IEEE 802.16 Standard, that incorporates a priority based packet scheduling and a new traffic shaping. For this, we present the ideas of a traffic condi... 详细信息

ISBN: (纸本)1595934561

关键词： Quality of service

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A variable priorities MAC protocol for broadband wireless access with improved channel utilization among stations

A variable priorities MAC protocol for broadband wireless ac...

引用

2006 International Telecommunications Symposium, ITS

作者： De Moraes, L.F.M. Maciel Jr., P.D. High-Speed Networks Laboratory - RAVEL Systems Engineering and Computer Science Program - COPPE/UFRJ Rio de Janeiro - RJ Brazil

ISBN: (纸本)8589748049

The Broadband Wireless Access (BWA) technology has been proposed to support different traffic classes with distinct quality of service (QoS) requirements in broadband metropolitan area networks. Therefore, as part of its specifications, such a system must properly address the combined requirements of wireless communications and multimedia applications. We propose in this paper an extension to the MAC protocol presented in [1, 2], by assigning variable priorities to the network stations sharing access to the communication channel. An analytical model to evaluate the performance of the proposed protocol is also developed and results obtained for the messages waiting times at different stations are presented. In addition, simulation data are used to compare the results obtained from the analytical model presented previously. It is concluded that the proposed variable priority MAC protocol is able to improve channel utilization and provide throughput and queueing delay fairness among the stations in the network. © 2006 SBrT.

关键词： Analytical models

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Investigating the user mobility in wireless mobile networks through real measurements 06

Investigating the user mobility in wireless mobile networks ...

引用

2nd Conference on Future Networking Technologies, CoNEXT'06

作者： Campos, Carlos Alberto V. De Moraes, Luis Felipe M. Systems Engineering and Computer Science Program-COPPE HighSpeed Networks Laboratory RAVEL Federal University of Rio de Janeiro/UFRJ Rio de Janeiro RJ Brazil

In this paper is proposed a real mobility characterization study for wireless devices. For this, we use mobility metrics and statistic analysis to evaluate the behavior of device movement components.

ISBN: (纸本)1595934561

In this paper is proposed a real mobility characterization study for wireless devices. For this, we use mobility metrics and statistic analysis to evaluate the behavior of device movement components.

关键词： Wireless networks

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Using regression error characteristic curves for model selection in ensembles of neural networks 14

Using regression error characteristic curves for model selec...

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14th European Symposium on Artificial Neural Networks, ESANN 2006

作者： De Pina, Aloísio Carlos Zaverucha, Gerson Universidade Federal do Rio de Janeiro COPPE/PESC Department of Systems Engineering and Computer Science C.P. 68511 Rio de Janeiro RJCEP. 21945-970 Brazil

ISBN: (纸本)2930307064

Regression Error Characteristic (REC) analysis is a technique for evaluation and comparison of regression models that facilitates the visualization of the performance of many regression functions simultaneously in a single graph. The objective of this work is to present a new approach for model selection in ensembles of Neural Networks, in which we propose the use of REC curves in order to select a good threshold value, so that only residuals greater than that value are considered as errors. The algorithm was empirically evaluated and its results were analyzed also by means of REC curves. © 2006 *** publication. All rights reserved.

关键词： Neural networks

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A Systematic Review of Cross- vs. Within-Company Cost Estimation Studies 10

A Systematic Review of Cross- vs. Within-Company Cost Estima...

引用

10th International Conference on Evaluation and Assessment in Software engineering, EASE 2006

作者： Kitchenham, Barbara Mendes, Emilia Travassos, Guilherme H. Department of Computer Science Keele University StaffordshireST5 5GB United Kingdom National ICT Australia Locked Bag 9013 AlexandriaNSW1435 Australia Computer Science Department The University of Auckland Private Bag 92019 Auckland New Zealand UFRJ/COPPE Systems Engineering and Computer Science Program Caixa Postal 68511 RJ Rio de Janeiro21941-972 Brazil

OBJECTIVE – The objective of this paper is to determine under what circumstances individual organisations would be able to rely on cross-company based estimation models. METHOD – We performed a systematic review of studies that compared predictions from cross-company models with predictions from within-company models based on analysis of project data. RESULTS – Ten papers compared cross-company and within-company estimation models, however, only seven of the papers presented independent results. Of those seven, three found that cross-company models were as good as within-company models, four found cross-company models were significantly worse than within-company models. Experimental procedures used by the studies differed making it impossible to undertake formal meta-analysis of the results. The main trend distinguishing study results was that studies with small single company data sets (i.e. © EASE *** rights reserved.

关键词： Cost estimating

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A variable priorities MAC protocol for Broadband Wireless Access with improved channel utilization among stations

A variable priorities MAC protocol for Broadband Wireless Ac...

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International Symposium on Telecommunications

作者： L. F. M. de Moraes P. D. Maciel Systems Engineering and Computer Science Program-COPPE/UFRJ High-Speed Networks Laboratory-RAVEL Rio de Janeiro Brazil

关键词： Media Access Protocol Wireless application protocol Access protocols Analytical models Quality of service Telecommunication traffic Traffic control Metropolitan area networks Wireless communication Multimedia communication

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A framework for experimental studies planning in object-oriented software decay

A framework for experimental studies planning in object-orie...

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8th Conferencia Iberoamericana de Software engineering, CIbSE 2005

作者： Araújo, Marco Antônio Pereira Travassos, Guilherme Horta Federal University of Rio de Janeiro Brazil COPPE-Systems Engineering and Computer Science Department Brazil

ISBN: (纸本)9567051070

Software systems are growing quickly in needs of functionality, complexity, size and structure. Therefore, it becomes necessary to advance the ways where the software suffers changes, so it can be modified more easily to accommodate these needs. However, anticipating to the changes is not an easy task, once there are a lot of reasons why systems change. The Laws of Software Evolution describe how a system behaves throughout their successive versions regarding its decaying. Most of the experimental studies supporting these Laws are concerned with legacy systems' source code. However, we believe the Laws can also be observed and applied when dealing with other software development process phases, including evolutive maintenance. Therefore, we present a set of hypotheses to experimentally verify whether the Laws of Software Evolution can also be observed in the object-oriented software. A case study demonstrating the framework's use is also described.

关键词： Legacy systems

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Analysis and evaluation of a new MAC protocol for broadband wireless access

Analysis and evaluation of a new MAC protocol for broadband ...

引用

2005 International Conference on Wireless Networks, Communications and Mobile Computing

作者： De Moraes, L.F.M. Maciel Jr., P.D. High-Speed Networks Laboratory - RAVEL Systems Engineering and Computer Science Program COPPE/UFRJ Rio de Janeiro - RJ Brazil

ISBN: (纸本)0780393058

Broadband Wireless Access (BWA) systems offer a solution for broadband access and high data rate transmission of multimedia services with distinct Quality-of-Service (QoS) requirements through a wireless medium. IEEE 802.16 Standard specifies the PHY and MAC layers for BWA systems. However, in spite of including the possibility for QoS support, the standard does not define how to schedule different types of traffic. This article propose a new MAC protocol for BWA systems that incorporates a traffic scheduling mechanism based on messages and/or stations priorities. An analytical model to evaluate the performance of the proposed protocol is also developed and results obtained for the messages waiting times of different traffic classes are presented. © 2005 IEEE.

关键词： Network protocols

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