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Artificial Intelligence-Powered Intent Classification for Indonesian E-Wallet Customer Service Chatbots 4

Artificial Intelligence-Powered Intent Classification for In...

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4th International Conference on Intelligent Cybernetics Technology and Applications, ICICyTA 2024

作者： Owen, Christopher Suhartono, Derwin Binus Graduate Program Bina Nusantara University Computer Science Department Jakarta Indonesia School of Computer Science Bina Nusantara University Computer Science Department Jakarta Indonesia

ISBN: (纸本)9798331506490

The rapid expansion of e-wallet services in Indonesia has significantly heightened the need for efficient customer service solutions, making chatbots an essential tool for user support. However, many providers continue to rely on rule-based chatbots, resulting in rigid interactions that struggle to meet diverse user needs or handle the linguistic complexities of the Indonesian language. This study addresses these limitations by developing an AI-powered intent classification model specifically tailored for Indonesian e-wallet customer service, aimed at delivering a more accurate, adaptive, and user-centered experience. A custom dataset was created from user comments on social media associated with Indonesia's top e-wallet providers, followed by data pre-processing and clustering using the BERTopic model. To improve interpretability, OpenAI's GPT-4 was employed for label refinement, resulting in enhanced clarity. Various models were tested, including IndoBERT, RoBERTa, and Convolutional Neural Network (CNN) architectures in both 2D and 3D configurations. The highest-performing model combined IndoBERT embeddings with a 3D CNN classifier, achieving an accuracy of 84.30%, precision of 84.33%, recall of 84.30%, and an F1-score of 84.24%. This study contributes a unique Indonesian-specific dataset and demonstrates the potential of AI to transform customer service interactions in Indonesia's e-wallet sector, offering a clear advancement over traditional rule-based approaches. © 2024 IEEE.

关键词： Sales

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Ransomware Resilience: Investigating Organizational Security Culture and Its Impact on Cybersecurity Practices against Ransomware Threats

Ransomware Resilience: Investigating Organizational Security...

引用

2023 International Conference on Informatics Engineering, science and Technology, INCITEST 2023

作者： Yulianto, Semi Soewito, Benfano Bina Nusantara University Binus Graduate Program Computer Science Computer Science Department Jakarta11480 Indonesia Bina Nusantara University Binus Graduate Program Master of Computer Science Computer Science Department Jakarta11480 Indonesia

ISBN: (纸本)9798350317862

The increasing threat of ransomware attacks in an interconnected and digital world presents important hurdles for cybersecurity, prompting further examination into how organizational security culture affects their ability to withstand these malicious threats. This study examines the impact and importance of organizational security culture in ransomware threat mitigation. We have surveyed five organizations, giving points from 1 to 5 for each question on cultural factors, leadership support, employee awareness and involvement (compliance), communication, behavior change or BBS practice incorporation, learning/training delivery methodology, and Size and industry impact on their security culture. The results indicate that a robust security culture, with leadership and effective communication, builds stronger resilience to ransomware. Organizations with jointly accountable cybersecurity and training practices are highly efficient. Suggestions range from establishing a secure environment to increasing management buy-in and integrating compliance. This work helps advance our understanding of ransomware resilience and highlights the key role of organizational security culture. The resulting learnings can help to inform organizations' security posture, ultimately helping them better protect their defenses against ransomware threats. © 2023 IEEE.

关键词： Cybersecurity

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The Impact of Emotion Recognition Models Towards Believability Factor of Chatbots 15

The Impact of Emotion Recognition Models Towards Believabili...

引用

15th International Congress on Advanced Applied Informatics Winter, IIAI-AAI-Winter 2023

作者： Sutoyo, Rhio Warnars, Harco Leslie Hendric Spits Muhamad Isa, Sani Budiharto, Widodo Bina Nusantara University Binus Graduate Program - Doctor of Computer Science Computer Science Department Jakarta11480 Indonesia School of Computer Science Bina Nusantara University Computer Science Department Jakarta11480 Indonesia

ISBN: (纸本)9798350383829

Emotionally-aware chatbots are chatbots that are equipped with emotional intelligence. Based on the literature, using emotional elements in chatbots can improve user engagement and believability factors. This study attempts to make a novel contribution by empirically evaluating the impact of emotion recognition models on the believability factor of chatbots. This study examines the impact of the emotions model and avatar on chatbot interactions through three implementations. Thirty-one participants volunteered to evaluate emotionally aware chatbots. The participants evaluated the interaction with the chatbot using the Godspeed Questionnaire Series (GQS). The questionnaire results are utilized to measure the effect of the emotions model on the chatbot's believability factor. The evaluation results of the experiment show that implementing the emotion recognition model on the chatbot increases its believability factors. On average, the believability measures in interaction type B (with an emotion model) are enhanced 1.71 times compared to interaction type A (a basic model). Furthermore, the believability measures in interaction type C (with an emotion model and an avatar) are enhanced 2 times more than in interaction type A (a basic model). The believability factor is also heightened by integrating a chatbot avatar into the interaction system. Using avatars in chatbots increases the believability variables of the system by 1.17 times if compared with not using avatars. © 2023 IEEE.

关键词： Emotion Recognition

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Determining the Main Symptoms of Lung Cancer with Machine Learning Methods 10

Determining the Main Symptoms of Lung Cancer with Machine Le...

引用

10th International Conference on ICT for Smart Society, ICISS 2023

作者： Meylia, Belinda Christina Immanuel, David Gabriel Faustine, Regina Dharma, Surya Anggreany, Maria Susan Parmonangan, Ivan Halim School of Computer Science Bina Nusantara University Computer Science Department Jakarta11480 Indonesia Bina Nusantara University BINUS Graduate Program Doctor of Computer Science Computer Science Department Jakarta11530 Indonesia

ISBN: (纸本)9798350339543

The ability to identify cancer at an early stage is critical to increase the likelihood of effective treatment or stopping the progression of the disease in the body. Lung cancer is one of the most common deadly diseases and quickly kills the patient. The number of deaths caused by lung cancer surpasses those of colon, rectal, breast, and prostate cancers combined. Unfortunately, only two percent of patients with advanced lung cancer survive for five years or more. However, the survival rates are better, with 49 % of the patients surviving for five years or more, if the disease is detected early. On the other hand, in this modern era, machine learning has become one of the most reliable tools in the world for healthcare, as machine learning can learn from the data obtained and process the data that will later be used to help complete certain tasks. Therefore, in this research, machine learning or especially classification algorithms such as K-Nearest Neighbor (KNN), Support Vector Machine (SVM), Random Forest, Logistic Regression, and XGBoost are used to identify three main symptoms that serve as markers for early detection of lung cancer. Determining the three main symptoms is done by combining the results of the feature importance score on each model using the rank-averaging method. The result is an average ranking of each feature based on its combined importance with an accuracy of 93.5 %. © 2023 IEEE.

关键词： Support vector machines

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Predicting Stock Market Movements Using Long Short-Term Memory (LSTM) 4

Predicting Stock Market Movements Using Long Short-Term Memo...

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4th International Conference on Artificial Intelligence and Data sciences, AiDAS 2023

作者： Fauzan, Achmad Susananggreainy, Maria Nathaniel, Nicholas Kurniawan, Afdhal School of Computer Science Bina Nusantara University Computer Science Department Jakarta11480 Indonesia Bina Nusantara University Binus Graduate Program Doctor of Computer Science Computer Science Department Jakarta11480 Indonesia

ISBN: (纸本)9798350318432

This paper explores using artificial intelligence (AI) to predict stock market movements and build optimal portfolios. The research methodology involves using LSTM networks to predict stock performance. The study aims to combine AI with human expertise to develop an intelligent trading system. The findings emphasize the importance of selecting appropriate AI approaches for accurate predictions and optimal portfolio management. The results of this study state that with LSTM, we can predict stock prices that are very close to their real prices. The average LSTM method in predicting stock prices is about 97.2938%. Average error obtained when using LSTM was 2.3223%. © 2023 IEEE.

关键词： Long short-term memory

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AI Chatbot Technology to Predict Disease: A Systematic Literature Review 4

AI Chatbot Technology to Predict Disease: A Systematic Liter...

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4th International Conference on Artificial Intelligence and Data sciences, AiDAS 2023

作者： Velasco, Vincent Dedy Setiawan, Kevin Robert Sanjaya, Renaldo Susan Anggreainy, Maria Kurniawan, Afdhal School of Computer Science Bina Nusantara University Computer Science Department Jakarta11480 Indonesia Bina Nusantara University Binus Graduate Program Doctor of Computer Science Computer Science Department Jakarta11530 Indonesia

ISBN: (纸本)9798350318432

Artificial Intelligence (AI) and chatbot technology have emerged as promising solutions to improve healthcare services. AI chatbots can mimic human-like interactions and assist with tasks such as triaging patients and providing medical advice. This review focuses on the use of AI chatbots in predicting diseases, aiming to explore their effectiveness and potential for early intervention and treatment. The purpose of this systematic literature review is to analyze studies related to AI chatbot technology in disease prediction. A systematic literature review was conducted, analyzing a total of 24 selected journals based on predefined inclusion and exclusion criteria. The review protocol involved examining studies published from various years, with a particular emphasis on articles from 2020. The findings indicate that AI chatbots have the potential to play a significant role in predicting diseases and assisting healthcare professionals in making informed decisions. AI chatbot technology shows tremendous potential in disease prediction. By utilizing machine learning algorithms and techniques, chatbots can enhance the accuracy and quickness of disease diagnosis. Continued research and development efforts are necessary to refine AI chatbots' capabilities and revolutionize healthcare delivery for improved patient outcomes and disease management. © 2023 IEEE.

关键词： Diagnosis

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Diagnosing Diabetes Using Soft Voting Ensemble Machine Learning Model 10

Diagnosing Diabetes Using Soft Voting Ensemble Machine Learn...

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10th International Conference on ICT for Smart Society, ICISS 2023

作者： Kusuma, Christian Chandra Chandra, Nathalia Utomo, Galang Nurbudi Parimartha, Putu Agus Hidayat, Jessica Anggreainy, Maria Susan Parmonangan, Ivan Halim School of Computer Science Computer Science Department Bina Nusantara University Jakarta11480 Indonesia Bina Nusantara University BINUS Graduate Program Doctor of Computer Science Computer Science Department Jakarta11530 Indonesia

ISBN: (纸本)9798350339543

Diabetes is a metabolic disorder caused by a dysfunction in insulin secretion which leads to an increase in blood sugar levels in the body. The disease has dangerous risks for those who suffer from it, as it can lead to various complications and even death. Because of the dangerous risks associated with diabetes, early detection of the disease is important. Machine learning can help the process of diagnosing diabetes quickly and accurately because of its ability to learn and process data independently. The goal of this research is to develop a diabetes detection system using ensemble learning with a soft voting classifier. In predicting diabetes, this research uses 14 types of algorithms with the help of the PyCaret library, including extra trees classifier, random forest, light gradient boosting, machine, gradient boosting classifier, decision tree, adaboost classifier, logistic regression, linear discriminant analysis, k-neighbors classifier, quadratic discriminant analysis, naive bayes, support vector machine-linear kernel, dummy classifier, and ridge classifier. From the evaluation process, the five best algorithms are chosen with an accuracy level of 91.3%, 91.3%, 89.5%, 92.2% and 85.3 % These five algorithms are then blended using ensemble learning with a soft voting classifier. The accuracy produced by the soft voting classifier method is higher than using a single classifier, at 97.3%. © 2023 IEEE.

关键词： Learning systems

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Authorship Attribution in Bahasa Indonesia Using Twitter Dataset on Political Topic 4

Authorship Attribution in Bahasa Indonesia Using Twitter Dat...

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4th International Conference on Artificial Intelligence and Data sciences, AiDAS 2023

作者： Muliono, Yohan Gaol, Ford Lumban Chowanda, Andry Budiharto, Widodo Bina Nusantara University Binus Graduate Program-Doctor of Computer Science Computer Science Department Jakarta11480 Indonesia School of Computer Science Bina Nusantara University Computer Science Department Jakarta11480 Indonesia

ISBN: (纸本)9798350318432

Fake news so called made-up news intended to cause misinformation is identified as Hoax. In Indonesia, hoaxes could not be ignored, fairly low literacy rate is the cause of hoaxes could spread quickly in Indonesia, to make it even worse, there are so many people would believe in hoaxes without any intention to make sure of the integrity of the news. even the media in Indonesia are competing with one another to provide content with provocative names in the hopes of increasing their rating and reaching as many people as possible. In the course of this research, a method for identifying authors on the basis of their writings will be developed to reduce the spread of hoaxes and encourage people to re-evaluate their decision to create harmful content and hoax news in the future. In this investigation, a transformer-based methodology focusing on IndoBERTbase, IndoBERTbase-uncased, and IndoBERTtweet will be employed in conjunction with the self-collected Indonesian tweet data that will be crawled from Indonesian Social Actor Focused on politicians in Twitter and will be combined with another topic in the future study. This research has shown a promising 98,93% in Training Accuracy using IndoBERTtweet. © 2023 IEEE.

关键词： Curricula

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Systematic Literature Review on IT Strategic Workspaces: Approach to Develop an Ideal Environment 9

Systematic Literature Review on IT Strategic Workspaces: App...

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9th IEEE International Conference on Computing, Engineering and Design, ICCED 2023

作者： Putra, Alden Ardiwinata Fusanto, Princessa Fortunata Valonika, Nebrisca Anggreainy, Maria Susan Kurniawan, Afdhal Bina Nusantara University School of Computer Science Computer Science Department Jakarta11480 Indonesia BINUS Graduate Program Doctor of Computer Science Computer Science Department Bina Nusantara University Jakarta11530 Indonesia

ISBN: (纸本)9798350370126

Technology and information will always develop dynamically;this statement demands programmers to always be creative and keep up with the times. Despite this, their work ethic is always the same and tends to stagnate. programmers' perspectives on their workplace: this perspective is rarely seen as important and the opportunity for a comprehensive study is still widely open. This study aims to conduct a systematic literacy study to ascertain that the workplace has a crucial relationship with a programmer's performance. The focus of the study includes a discussion of how programmers relate to their workplace in a tech company, benchmarking between various office layouts, and criteria that can be derived from the literature review regarding a degree of whether such a workplace is good or bad. The proper base facts are obtained. Nevertheless, the two entities are proven to be interrelated to each other. Such correlations are derived into tangible metrics and parameters (e.g., human cognitive, cultural, physical, behavioral, etc.). Relating issues regarding these topics are also presented. © 2023 IEEE.

关键词： Software engineering

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Perfomance Improvement of mpdCNN as Ensemble Learning Model on Low Resolution Image-Face Recognition System 8

Perfomance Improvement of mpdCNN as Ensemble Learning Model ...

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8th International Conference on Electronics, Materials Engineering and Nano-Technology, IEMENTech 2025

作者： Wangean, Daniel Anando Suhartono, Derwin Bina Nusantara University Master of Computer Science Binus Graduate Program Jakarta Indonesia School of Computer Science Bina Nusantara University Computer Science Department Jakarta11480 Indonesia

ISBN: (纸本)9798331520762

Low resolution image-face recognition system is one of the challenging aspects of face recognition models' development. From machine learning, deep learning, and into ensemble learning are implemented to develop face recognition models. Including mpdCNN that published by Mishra in a journal article. This mpdCNN already achieved 88.6% accuracy score on SCFace dataset while published. Based on literature review, ensemble learning model can be improved by modifying parallel layers. The purpose of this research is to improve mpdCNN's performance by implementing some modifications include adding parallel layers, alternating the fusion layers, expanding the layers, and adding residual connections. Some modifications were successfully improved mpdCNN's accuracy score. By adding parallel layers and residual connections into mpdCNN's architecture, the modified mpdCNN that proposed in this research achieved 92.33% accuracy score, measured by Rank-k evaluation metric. © 2025 IEEE.

关键词： Face recognition

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