In view of the growing complexity and scope of processes in organizations, it is increasingly necessary to structure their process management tasks. Organizations have sought guidelines to structure a process center o...
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ISBN:
(纸本)9781605581668
In view of the growing complexity and scope of processes in organizations, it is increasingly necessary to structure their process management tasks. Organizations have sought guidelines to structure a process center of excellence - PCE. However, there is still no consensus on how to structure this kind of organizational unit. This paper proposes the organizational structure and main macro-processes entailed in setting up a PCE. Copyright 2009 ACM.
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