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Performance Assessment of Food logistics Service Under SERVQUAL Model Using Analytic Hierarchy Process Approach

Performance Assessment of Food Logistics Service Under SERVQ...

引用

2023 IEEE International Conference on Industrial engineering and engineering Management, IEEM 2023

作者： Kusonwattana, Poonyawat Prasetyo, Yogi Tri Liao, Jui-Hao Benito, Omar Paolo Young, Michael Nayat Yuduang, Nattakit Chuenyindee, Thanatorn Persada, Satria Fadil School of Industrial Engineering and Engineering Management Mapúa University Manila Philippines School of Graduate Studies Mapúa University Manila Philippines Yuan Ze University International Bachelor Program in Engineering Chung-Li Taiwan Yuan Ze University Department of Industrial Engineering and Management Chung-Li Taiwan Suvarnabhumi Institute of Technology Logistics and Supply Chain Management Program Faculty of Business Administration Samut Prakan Thailand Navaminda Kasatriyadhiraj Royal Air Force Academy Department of Industrial Engineering and Aviation Management Bangkok Thailand Binus Business School Undergraduate Program Bina Nusantara University Entrepreneurship Department Jakarta Indonesia

ISBN: (纸本)9798350323153

The food supply chain at present is important to the human and there have a lot of transportation modes to distribute food from manufacturer to customer also business to business. The customers there need fresh food and the providers always find the best way in logistics that send their food to customers with the best quality and fresh, that is why the cold chain of logistics is popular and needs to improve more for the customers. However, there is no clear way to improve the performance and assessment of food logistics service, the aim of this study focused on service quality of food logistics and identify a set of service quality dimensions that developed from the SERVQUAL model for measuring their logistics process after that researcher prioritized the dimensions and sub-dimensions by Analytic Hierarchy Process (AHP) and finalize the local weight and global weight from AHP result. Finally, this research has shown the providers and the customers were prioritized for punctuality in food logistics service. It should be concern and improvement about punctuality in a food logistics service at the same time, the worst dimension of the provider's perspective is tangible and the customer perspective is empathy, that they did not pay attention it should be improved later. © 2023 IEEE.

关键词： analytic hierarchy process food supply chain service quality supply chain

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Consumer Product Repetitive Production Planning with Color Sequence Wheel to Reduce Total Changeover Time

Consumer Product Repetitive Production Planning with Color S...

引用

IEEE International Conference on Industrial engineering and engineering Management

作者： Thanyalak Boonkanok Rawinkhan Srinon The Cluster of Logistics and Rail Engineering logistics and supply chain program Faculty of Engineering Mahidol University Nakhon Pathom Thailand

ISBN: (纸本)9781665437721

In manufacturing, every minute a process is stopped to carry out changeover is one less minute of productive time. Therefore, reducing changeover time is a golden opportunity to unlock more productive time. Changeover time reduction increases operational efficiency for production and reduces waste. This research aims to improve production planning by applying the sequence wheel method to repetitive production. The focus is to find a new pattern by writing an algorithm in Visual Basic for Applications (VBA) on Microsoft Excel and propose a standard changeover color sequence wheel. In the analysis, two production conditions were set. First, loading process time was calculation only for the first job, loading times of the following processes were omitted. Second, the mixing process time was not included if two consecutive jobs with the same color were produced. This process consisted of eight jobs, and each work had eight steps. The analysis results found that a new pattern with two proposed conditions could reduce total changeover time by 22.22 percent, and the sequence should start from light to dark color with package sizes consideration.

关键词： Visual BASIC Sequential analysis Production planning Loading Wheels Production Color

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Pre-determined Package Sizes and Large Neighborhood Search Approach for Medical Supplies Vehicle Routing Problem of Primary Care System in Thailand

Pre-determined Package Sizes and Large Neighborhood Search A...

引用

IEEE International Conference on Industrial engineering and engineering Management

作者： Sarita Krongyoth Rawinkhan Srinon The Cluster of Logistics and Rail Engineering logistics and supply chain program Faculty of Engineering Mahidol University Nakhon Pathom Thailand

ISBN: (纸本)9781665437721

In Thailand's public healthcare system, public hospitals would act as supporter and medical supplies distributor for health facilities in their district forming primary care network system. Normally, health facility personnel would make an empty trip to hospital to pick up supplies, and drive truck with low cube utilization back to facility. To improve aforementioned medical supplies distribution in primary care network, a combination of pre-determined package sizes and Large Neighborhood Search (LNS) approach for medical supplies vehicle routing problem is proposed. The pre-determined package sizes are done using frequency distribution method. Comparing current practice with proposed approach, the annual transportation cost is reduced by 44.97 percent and the average cube utilization is 84.19 percent.

关键词： Costs Hospitals Vehicle routing Transportation Search problems Personnel Public healthcare

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Cutting Tool Quality Improvement: A Case Study of Electronic Parts Manufacturer 21

Cutting Tool Quality Improvement: A Case Study of Electronic...

引用

Proceedings of the 7th International Conference on Industrial and Business engineering

作者： Thanatorn Chuenyindee Yogi Tri Prasetyo Phongchayont Srisuwan Department of Industrial Engineering and Aviation Management Navaminda Kasatriyadhiraj Royal Air Force Academy Thailand and School of Industrial Engineering and Engineering Management Mapua University Philippines School of Industrial Engineering and Engineering Management Mapua University Philippines Logistics and Supply Chain Management Program Nakhon Pathom Rajabhat University Thailand

ISBN: (纸本)9781450390644

One of the important part in the modern production industry is electronic parts. The objective of this study was using statistical methods to increasing the efficiency of cutting tools in electronic parts production process. From this aforementioned process, it was found that the cost of precision boring blade (S2F0409R05F35R10PTD) was dramatically decrease from 457 THB to 315 THB. Nevertheless, this research be able to maintain the process ability (Cpk) at the complacence level of the customer (more than 1.5) and cut the production cost from 2,104,739 THB per year to 1,598,857 THB per year (5 months payback period). The proposed statistical methods can be used with other electronic parts of production industries worldwide.

关键词： Electronic parts Manufacturing process Statistical methods Process improvement

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Performance Assessment of Food logistics Service Under SERVQUAL Model Using Analytic Hierarchy Process Approach

Performance Assessment of Food Logistics Service Under SERVQ...

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IEEE International Conference on Industrial engineering and engineering Management

作者： Poonyawat Kusonwattana Yogi Tri Prasetyo Jui-Hao Liao Omar Paolo Benito Michael Nayat Young Nattakit Yuduang Thanatorn Chuenyindee Satria Fadil Persada School of Industrial Engineering and Engineering Management Mapúa University Manila Philippines School of Graduate Studies Mapúa University Manila Philippines International Bachelor Program in Engineering Yuan Ze University Chung-Li Taiwan Department of Industrial Engineering and Management Yuan Ze University Chung-Li Taiwan Logistics and Supply Chain Management Program Faculty of Business Administration Suvarnabhumi Institute of Technology Samut Prakan Thailand Department of Industrial Engineering and Aviation Management Navaminda Kasatriyadhiraj Royal Air Force Academy Bangkok Thailand Entrepreneurship Department BINUS Business School Undergraduate Program Bina Nusantara University Jakarta Indonesia

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The correlation analysis between logistics performance and financial performance of Thai industry 2019

The correlation analysis between logistics performance and f...

引用

2019 International Conference on Management Science and Industrial engineering, MSIE 2019

作者： Chakkham, Suphawadi Tippayawong, Korrakot Yaibuathet Graduate Program in Logistics Engineering and Supply Chain Management Department of Industrial Engineering Chiang Mai University Chiang Mai Thailand Excellence Center in Logistics and Supply Chain Management Department of Industrial Engineering Chiang Mai University Chiang Mai Thailand

ISBN: (纸本)9781450362641

The main purpose of this paper is to analyze correlation and explore the logistics scorecard factors that are influencing the implementation of financial performance in the Thai industry. The data collected from the logistics scorecard appraisal forms of 254 sectors in Thailand. Factor Analysis (Principal component analysis: PCA) Technique was applied to the construct validity of factors to extract factors of logistics scorecard indicators from all 23 items. The factor scores of the generated elements were analyzed by using correlation techniques and regression analysis with dependent variables as selected financial ratios. The results of the paper demonstrated that three organizational factors were Organizational Management and development factor, Service and Responsiveness factor and Information Management factor. Also, the Information Management factor influenced Receivable Turnover Ratio, Assets to Equity ratio and Debt to Equity ratio at a significant level. © 2019 ACM.

关键词： Factor analysis

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Minimizing Urban logistics Cost Using Crowd-Shipping 2019

Minimizing Urban Logistics Cost Using Crowd-Shipping

引用

Proceedings of the 3rd International Conference on Vision, Image and Signal Processing

作者： Chandra Restu Pakarti Stefano Starita Logistics and Supply Chain Systems Engineering Program School of Manufacturing Systems and Mechanical Engineering Sirindhorn International Institute of Technology Thammasat University Pathum Thani Thailand Logistics and Supply Chain Systems Engineering Program School of Manufacturing Systems and Mechanical Engineering Sirindhorn International Institute of Technology Thammasat UniversityPathum Thani Thailand

ISBN: (纸本)9781450376259

This study aims to determine the extent to which crowd-shipping delivery can reduce shipping costs. An extension of the classic Capacitated Vehicle Routing Problem (CVRP) is studied to model the possibility of performing deliveries using private citizen. A probabilistic model is incorporated to estimate the likelihood of finding a crowd-shipper for a given compensation. The model is applied to a logistics company based in Bandung, Indonesia. Results indicate significant advantages in using crowd-shipper as opposed to the traditional method. Specifically, costs can be reduced by about 20% and carbon dioxide (CO2) emissions can be reduced by 21% when a base scenario price sensitivity is considered. Overall, the case study suggests potential economic and environmental benefits relying on Occasional Couriers (OC's).

关键词： Crowd-Shipping Vehicle Routing Problem Sustainable logistics

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The impact of supply chain partnership and market driven strategy on consumer behavior in buying Vocaloid Hatsune Miku products

The impact of supply chain partnership and market driven str...

引用

2018 International Mechanical and Industrial engineering Conference, IMIEC 2018

作者： Damar, Vicio Rizky Hartono, Markus Postgraduate Program in Logistics and Supply Chain Engineering University of Surabaya Surabaya60293 Indonesia

Hatsune Miku is the first virtual singer who is currently achieving success, even up to the world level. Miku has a large number of fansbase, like a famous singer. Its popularity also helps Crypton Future Media, as the company maker of Miku, to collaborate, forming a supply chain partnership with several big companies, to bring Miku into real products, which fans can have. This literature review explores this literature study explores Miku's development ever since it was created, until it became famous, and gave rise to a unique supply chain partnership. Researcher using systematic literature review method, with the aim of understanding how big the impact of supply chain Partnership and Market Driven from the success of virtual singer Hatsune Miku to consumer behavior, both from the general public and fans. The impact of this unique supply chain partnership is to make consumers loyal and feel close. © The Authors, published by EDP Sciences, 2018.

关键词： supply chains

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The effect of knowledge management and decision making levels of supply chain 2019

The effect of knowledge management and decision making level...

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2019 International Conference on Management Science and Industrial engineering, MSIE 2019

作者： Anurak, Sawangwong Poti, Chaopaisarn Program in Industrial Engineering Department of Industrial Engineering Chiang Mai University Chiang Mai Thailand Excellence Center in Logistics and Supply Chain Management Chiang Mai University Faculty of Engineering Chiang Mai Thailand

ISBN: (纸本)9781450362641

This research is to evaluate the effect of knowledge management (KM) on decision-making levels of supply chain (DMSC) in relations to organizational performance (OP). This research has gathered questionnaire survey from 255 Thai manufacturing firms. Structural equation modeling (SEM) was utilized to create a causal model to assess the relationships in between KM, DMSC and OP. The result has shown that KM strongly correlates with both DMSC and OP. © 2019 ACM.

关键词： supply chains

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Cargo vehicle combinations: An economic and environmental approach to soybean supply chain in Mato Grosso, Brazil 8

Cargo vehicle combinations: An economic and environmental ap...

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8th International Conference on Information Systems, logistics and supply chain: Interconnected supply chains in an Era of Innovation, ILS 2020

作者： Toloi, Rodrigo Carlo Toloi, Marley Nunes Vituri Dos Reis, João Gilberto Mendes De Oliveira Machado, Antônio Carlos Machado, Sivanilza Teixeira Dos Santos Rabelo, Audiene Correia Bonilla, Silvia Helena Federal Institute of Mato Grosso Campus Rondonópolis Mato Grosso Brazil RESUP - Supply Chain Research Group Post-Graduate Program in Production Engineering Paulista University 1212 Dr. Bacelar St. São Paulo SP Brazil NAPOLE - Advanced Production Operations Logistics and Strategy Center Federal Institute of São Paulo 1501 Mogi das Cruzes Avenue Suzano SP Brazil

There is a growing concern about food production, the rational use of energy, and the impacts caused by anthropogenic greenhouse gas emissions on transport systems. With this concern in mind, the objective of this paper is to discuss the economic and environmental performance of different combinations of cargo vehicles. To do so, we explored the flow of soybean from Mato Grosso state to the ports. The results show that the combination of the stump semi-trailer presented the best economic performance, while the combination of the 'rodotrem' semi-trailer presented the best environmental performance. Moreover, this work points out the importance of the quality of the highways on the economic and environmental performance of soybean transportation. © Interconnected supply chains in an Era of Innovation - Proceedings of the 8th International Conference on Information Systems, logistics and supply chain, ILS 2020. All rights reserved.

关键词： Greenhouse gases

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