Securing and hiding personal confidential information has become a challenge in these modern days. Due to the lack of security and confidentiality, forgery of confidential information can cause a big margin loss to a ...
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The problem researched is that there presently does not exist a set of success factors which are common across organizations and have some predictability relationship to software reuse. For completeness, this research...
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We propose a framework for provision of decision support through the continuous prediction of recurring targets, in particular clinical actions, which can potentially occur more than once in the patient's longitud...
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After an era of huge propagation within the field of mobile communications, digitalization has been spreading during the latest years at an accelerating speed to automotive technology and business. Following the devel...
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In supervisory control of discrete-event systems, prescribing formal specifications is a non-trivial task that depends on the intuition and cognitive understanding of the designer. A human designer has no assurance if...
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In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems,...
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ISBN:
(纸本)1902316460
In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but no overarching research agenda has yet been proposed. Based upon a recent research literature review that we have undertaken, which includes several real case studies conducted in order to learn from CRM experience within specific companies and industries, we propose and detail what appears to be a natural CRM systems Life-cycle. Although a more focussed cycle has been mentioned for CRM systems implementations, we propose and define in detail a CRM systems Life-cycle which covers other phases preceding and following implementation. We believe that such a well-defined cycle may help in future proposals of research agendas around CRM systems, as well as in the contextualization of more specific research themes.
A recent report by the National Research Council System Security Study Committee identified several specific safe computing issues that merit further study, one of these being cost-benefit models for security [2]. The...
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Smartphones have become ubiquitous in our daily lives;they are used for a wide range of tasks and store increasing amounts of personal data. To minimize risk and prevent misuse of this data by unauthorized users, acce...
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Background: One of the state-of-the-art techniques for question answering frameworks is using linked data by converting the user input into SPARQL which is the query language for linked data. Objective: The main targe...
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Engagement has been shown to contribute to students' success. We used an NSSE-like survey and interviews to examine engagement of students registered in softwareengineering and information system engineering at B...
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