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Total Quality management and Supplier Partnerships: A Case Study

International Journal of Purchasing and Materials management 1994年第4期30卷 13-20页

作者： Stuart, F. Ian Mueller, P. Professor of Operations and Quality Management at the University of Victoria Canada. He earned his Ph. D. degree at the University of Western Ontario. Dr. Stuart is actively researching topics in the areas of supplier partnerships and total quality management. Manager of Quality Engineering and Systems Development at Heinz U.S.A. He is a graduate of the M.B.A. program at Bowling Green State University.

Many North American firms have established partnering arrangements with their suppliers for the purpose of improving the quality of their product or service offerings. Prior partnership research has emphasized implementation and results in the auto sector and has relied on either questionnaire survey data or anecdotal evidence to draw conclusions. Such a research methodology has produced some concern regarding supplier partnering applicability in other industry sectors—and also a perception that benefits achieved from such approaches may not mirror reality. Using a longitudinal field study, the results of one firm's use of supplier partnerships is examined from the perspective of continuous improvement in quality and productivity. The case study is unusual because both partnering and nonpartnering approaches were employed during the course of the study, providing data for contrasting statistical analysis. The study shows the actual benefits achieved in productivity and quality from the firm's supplier partnering activities. The implications for management, along with the difficulties encountered in relating to traditional purchasing philosophies, are discussed. Copyright © 1994, Wiley Blackwell. All rights reserved

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MEDIUM-SPEED DIESEL PROPULSION REDUCTION GEARING

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NAVAL ENGINEERS JOURNAL 1994年第3期106卷 29-40页

作者： PHINNEY, JM The Author:is the senior application specialist for the enclosed drive group of the Philadelphia Gear Corporation where his responsibilities include conceptual design and quotation of sophisticated equipment in the marine propulsion special products industrial gear products and high speed products areas. Prior to joining Philadelphia Gear Mr. Phinney's career included positions as Engineering Supervisor at Newport News Shipbuilding Director of Product Engineering for SKF Industries Manager of Engineering for Propulsion Systems Inc and Chief of Design Engineering for High Speed and Marine Drives at the Falk Corporation. The scope of his marine experience includes management design of propulsion equipment and logistic support for military and commercial vessels ranging from fishing vessels to aircraft carriers. Mr. Phinney is a graduate of Antioch College earning his BSME in 1963. A member of ASNE since 1985 Mr. Phinney is a past member of the National Council representing the mid-Atlantic region. He is active in the Delaware Valley Section where he heads the Awards Committee and previously served as the section Chairman Vice Chairman and Program Committee head. He has also been active in other engineering societies with several papers to his credit.

Current interest in medium speed diesel propulsion for maritime vessels is driving a third generation of reduction gear designs. The first generation nourished in the 1930s and looked remarkably like those proposed today. However, by comparison, they were designed with low power density;used lightly loaded gear teeth and bearings;had to cope with poorly filtered and blended lubricants;used relatively inaccurate manufacturing techniques, and were based on inaccurate analysis of operating conditions. The second generation, starting in the late 1960s and continuing through 1980, had the benefit of the rational AGMA gear design method, Raimondi and Boyd's work on bearing design, and sophisticated techniques for alignment and vibratory analysis. Power and loading levels increased and many variations of equipment were tried: reversing engines, reversing gears, and reversing propellers. Individually, each was successful and we now have the benefit of two decades of operating experience for this design generation. This paper will explore the design principles of the gear/engine/propeller/auxiliary equipment package to define the guiding parameters for the third generation based upon the lessons provided by the experience gained in the two previous generations.

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Bioremediation using a commercial slurry‐phase biological treatment system: Site‐specific applications and costs

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Remediation Journal 1994年第3期4卷 353-362页

作者： Woodhull, Patrick M. Jerger, Douglas E. Patrick M. Woodhull is a project engineer in the bioremediation program at OHM Remediation Services Corp. a full-service environmental contracting firm in Findlay Ohio. He has 7 years of experience in the design and implementation of process systems for the biological treatment of contaminated materials. He is responsible for the technical management and project engineering of bioremediation projects and evaluation of innovative bioremediation processes. Douglas E. Jerger is OHM's technical director of bioremediation. He has more than 20 years of experience in applied and environmental microbiology. He designs and implements bioremediation programs for laboratory pilot and field projects provides technical management for ongoing projects and oversees OHM's biological research and development program.

Slurry‐phase bioremediation is an engineered process for treating contaminated soils or sludges. Slurry‐phase biological treatment can be applied to a variety of contaminated wastes amenable to microbial degradation, including manufactured gas plant wastes, wood‐treating wastes, refinery wastes, petroleum hydrocarbons, and select chlorinated compounds, including PCBs. This article describes the process by which a commercial slurry‐phase treatment system was used to bioremediate contaminants at two sites–a wood treatment facility and a manufactured gas plant. A process description of the system and an analysis of project costs are provided. Bioremediation offers two advantages over other remediation alternatives: on‐site destruction of the contaminant(s) and lower total remedial costs. Slurry‐phase biological treatment offers several advantages over conventional bioremediation technologies (i.e., land treatment). Slurry‐phase biological treatment can achieve increased degradation rates, higher treatment efficiencies, greater control of environmental and operating conditions, and smaller treatment area requirements. Slurry‐phase biological treatment costs range from approximately $200 to $230 per cubic yard, which is comparable to other on‐site remediation technologies. Copyright © 1994 Wiley Periodicals, Inc., A Wiley Company

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AN ARCHITECTURE DESIGN APPROACH FOR LARGE SATELLITE NETWORKS

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INTERNATIONAL JOURNAL OF SATELLITE COMMUNICATIONS 1994年第3期12卷 197-210页

作者： COTNER, C INUKAI, T COMSAT World Systems 6560 Rock Spring Drive Bethesda MD 20817 USA. Director Customer Technical Support for COMSAT World Systems. He directs support to U.S. users of the INTELSAT satellite network particularly in the areas of certifying that performance of earth-stations is in accordance with system requirements and in supporting the unique needs of television customers. Mr. Cotner's primary technical interests are earth-station design transmission analysis and high power amplifiers. Mr. Cotner has been with COMSAT for over 25 years. Most recently he served as Director of Technical Liaison and Analysis responsible for much of COMSAT World Systems research and development programme for high-level technical interaction with customers such as AT&T and MCI and for initiatives to improve the quality of international satellite transmission. He has also held technical management positions in COMSAT Laboratories COMSAT General where he was a Division Director Earth Segment Engineering and COMSAT World Systems where he represented the U.S. Signatory on the INTELSAT Board of Governors Technical Advisory Committee for five years. Mr. Cotner is a colonel (retired) in the Signal Corps U.S. Army Reserve where he was assigned to several mobilization positions related to satellite communications including a tour of duty on the Joint Staff. Awarded the degree of B.S.E. (cum-laude) in Electrical Engineering by Princeton University. Mr. Cotner also holds an M.S.E. from Cornell University and is a Commandants List graduate of the U.S. Army Command and General Staff College. He and his wife Sharon live in Silver Spring Maryland. COMSAT Laboratories 22300 COMSAT Drive Clarksburg MD 20871 USA. Received the BS and MS degrees in Communications Engineering from the Tokyo Electrical Engineering College Tokyo Japan and the Ph.D. degree in Electrical Engineering from the City University of New York New York. Dr. Inukai is a Principal Scientist in the Network Technology Division of COMSAT Laboratories. He directs res

Designing a world-wide satellite network that consists of hundreds of user sites and thousands of circuit connections is a complex problem, which involves selecting a set of candidate satellites and satellite beams/frequency bands from among numerous existing and planned satellites, evaluation of circuit connectivity, earth-station compatibility and sizing, and estimating transponder loading. The design process may also require assessment of the impact of a different set of satellites and modified user traffic requirements on the space segment, the earth-station types and quantity, and the total system cost. Although a conventional design approach based on link-by-link and site-by-site analysis provides accurate results, it is time-consuming and impractical for developing high-level network architectures in a time-constrained environment. A design technique is proposed which employs a set of rules for satellite network design, in combination with extensive databases of satellite parameters, earth-station parameters and user traffic requirements, to synthesize a network architecture. The technique is particularly useful for performing high-level trade-offs among alternative architectures in terms of space segment requirements, the number and type of earth-stations and overall system cost. Once the desired architecture has been selected, a detailed design may be developed using conventional methods.

关键词： SATELLITE NETWORK DESIGN RULE-BASED DESIGN FIXED SATELLITE SERVICES FDMA INTELSAT BANDWIDTH REQUIREMENTS TRANSPONDER CAPACITY

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ACQUISITION REFORM AND BEST PRODUCT PROCUREMENT - AN engineering VIEW

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NAVAL ENGINEERS JOURNAL 1994年第6期106卷 41-57页

作者： FISHER, DA SKOLNICK, A He has been involved with several weapon system developments. Among these were the Trident II fire control and navigation systems the BSY-I Anti-Submarine Warfare System and the Navy standard computers (UYK44 and EMSP). He served as manager of the Digital Circuits Engineering Branch and was then appointed as manager of the Automatic Test Equipment (ATE) Technology Division. As manager of the ATE Technology Division he was responsible for the SP-23 Fire Control System Support Project the SP-24 Navigation Project and the Fleet Progressive Maintenance Program (2M/ATE). This Division was responsible for selection and application of electronic product technology and for developing fleet test and repair techniques. He holds a B.S. in Electrical Engineering from the University of Evansville and is currently pursuing a Masters of Public Administration at Indiana University-Purdue University Indianapolis. Dr. Alfred Skolnick:retired from the Navy in 1983 with the rank of captain. He is president of System Science Consultants (SSC) specializing in strategic planning technical program definition technology assessment and engineering analyses on selected matters of national interest. Dr. Skolnick taught mathematics and management sciences at University of Virginia and Marymount University. He is adjunct faculty at Northern Virginia Community College. From 1985 to 1989 he was president of the American Society of Naval Engineers. In the Navy he served at Applied Physics Laboratory/The Johns Hopkins University then aboard USSBoston(CAG-1) and played leading roles in several weapon system developments inertial navigation (Polaris) deep submergence (DSRV) and advanced ship designs (SES). He later was director Combat System Integration Naval Sea Systems Command and head Combat Projects Naval Ship Engineering Center. In 1975 he became a major project manager and led the Navy's High Energy Lasers Program in 1981 he was assigned all Navy Directed Energy Weapons development efforts. He was vice president advanced tech

The military services are being moved in the direction of performance-based specifications and standards. They are being steered against dictating ''how to'' produce an item since such action forecloses on the ability to gain access to components or technology that may have a commercial equivalent. Why should the engineering community embrace the new approach? Aside from the obvious weight of it being approved policy, therefore currently mandated, it warrants examination because it is the correct approach at this time when applied to appropriate products. Military specifications and standards are to be displaced then, by acceptable alternative contractor design solutions. Industry bidders will be allowed to propose the particular design details, permitting procurement flexibility by contractually citing only system level or interface requirements, both physical and functional. Hopefully, this can broaden the industrial base and increase competition with reduced costs to follow. Conceptually, the approach appears both performance-sensible and cost-attractive (there are, of course, consequent risks) but how does implementation proceed? Is it possible to pursue the goals envisioned along paths that are not in themselves experimental? Can the American postulate, minimal loss of life and limb to U.S. military people, continue to be honored? Experience and track record elsewhere imply encouraging possibilities in select situations-useful prospects are identified and discussed in practical terms.

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THE CALLING(SM) NETWORK - A GLOBAL WIRELESS COMMUNICATION-SYSTEM

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INTERNATIONAL JOURNAL OF SATELLITE COMMUNICATIONS 1994年第1期12卷 45-61页

作者： TUCK, EF PATTERSON, DP STUART, JR LAWRENCE, MH Calling Communications Corporation. 1900 West Garvey Ave South. Suite 200 West Covina CA 91790 USA. Chairman of Calling Communications Corporation. He is also the Managing Director of Kinship Venture Management Inc. the general partner of Kinship Partners 11 and a General Partner of Boundary the general partner of The Boundary Fund. As a venture capitalist he has founded or participated in founding several telecommunications companies including Calling Communications Corporation Magellan Systems Corporation manufactures of Global Positioning System receivers Applied Digital Access manufacturer of DS-3 test access and network performance monitoring equipment Endgate Technology Corporation specialists in satellite phased array antennas and Poynting Systems Corporation. now a division of Reliance Corporation manufacturers of fibre optic transport equipment. He was a founder of Kebby Microwave Corporation where he invented the first solid-state. frequency-modulated commercial microwave link system. The company was acquired by ITT Corporation where he rose to the position of V.P. and Technical Director of ITT North America Telecommunications Inc. Subsequently he was V.P. of Marketing and Engineering at American Telecommunications Inc. (ATC). He was founding Director of American Telecom Inc. a joint venture between ATC and Fujitsu and has served on more than 20 boards of directors including those of three public companies. He has authored articles on microwave engineering and telephone signalling and was a contributor to Reference Data For Radio Engineers. He is a graduate of the University of Missouri at Rolla where he was later awarded an honorary Professional degree and serves on its Academy of Electrical Engineering. Mr Tuck is a Senior Member of the IEEE a Fellow of the Institution of Engineers (Australia) a Professional Member of the AIAA and a registered professional engineer in three states. More than 25 years of experience in the telecommunications industry where he has been responsibl

There is a very large demand for basic telephone service in developing nations, and remote parts of industrialized nations, which cannot be met by conventional wireline and cellular systems. This is the world's largest unserved market. We describe a system which uses recent advances in active phased arrays, fast-packet switching technology, adaptive routeing, and light spacecraft technology, in part based on the work of the Jet Propulsion Laboratory and on recently-declassified work done on the Strategic Defense Initiative, to make it possible to address this market with a global telephone network based on a large low-Earth-orbit constellation of identical satellites. A telephone utility can use such a network to provide the same modern basic and enhanced telephone services offered by telephone utilities in the urban centres of fully-industrialized nations. Economies of scale permit capital and operating costs per subscriber low enough to provide a service to all subscribers, regardless of location, at prices comparable to the same services in urban areas of industrialized nations, while generating operating profits great enough to attract the capital needed for its construction. The bandwidth needed to support the capacity needed to gain these economies of scale requires that the system use K(alpha)-band frequencies. This choice of frequencies places unusual constraints on the network design, and in particular forces the use of a large number of satellites. Global demand for basic and enhanced telephone service is great enough to support at least three networks of the size described herein. The volume of advanced components, and services such as launch services, required to construct and replace these networks is sufficient to propel certain industries to market leadership positions in the early 21st Century.

关键词： LOW EARTH ORBIT SATELLITE COMMUNICATIONS FAST PACKET SWITCHING EARTH FIXED CELLS ADAPTIVE ROUTEING LIGHT SPACECRAFT K(A) BAND PHASED-ARRAY ANTENNAS

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LIVE FIRE TEST AND EVALUATION FOR SHIPS

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NAVAL ENGINEERS JOURNAL 1994年第3期106卷 228-245页

作者： BLOOM, JB REESE, RM HOPKINS, TM Joel B. Bloom:is a staff specialist in the Office of the Deputy Director Land and Maritime Programs Test and Evaluation Directorate of the Office of the Secretary of Defense (OSD). He is the OSD action officer for developmental testing including live fire testing for ships submarines underwater weapons and Army direct fire weapons. He is responsible for day-to-day OSD oversight of Navy ship vulnerability and is a member of the crew casualty working group of the Joint Technical Coordinating Group for Munitions Effectiveness. Previously he worked at the Philadelphia Naval Shipyard the Marine Division of the Army Corps of Engineers the David Taylor Model Basin and the Office of Naval Intelligence and on the staff of the Navy's Ship Characteristics and Improvement Board. Mr. Bloom graduated from Virginia Polytechnic Institute with a BS in mechanical engineering (naval architecture and marine engineering). His graduate work was in oceanography and in engineering administration. He is a member of ASNE SNAME the International Test and Evaluation Association the U.S. Naval Institute and the Naval Submarine League and is listed inWho's Who in the East.He is a recent recipient of the Secretary of Defense Meritorious Civilian Service Medal. Dr. Ronald M. Reese:has headed the live fire test and evaluation sea systems team in the operational evaluation division of the Institute for Defense Analyses (IDA) for the past three years. From 1980–1990 he worked at NKF Engineering Inc. in various areas of ship survivability and ship design specializing in ship signature reduction. From 1960–1980 he served in the U.S. Navy as a surface line officer and in various capacities as an Engineering Duty Officer including Naval Ship Engineering Center Ship Design Manager for PHM and Continuing CV Conceptual Design NavSea PMS 378 Program Manager/SUPSHIP Newport News Project Officer forVirginia(CGN-38) class construction and Force Maintenance Officer Commander Naval Surface Force U.S. Atlantic Fleet. He retired from t

Live Fire Test and Evaluation (LFT&E) is a relatively recent addition to the requirements for ship acquisition programs. Ship LFT&E requires a combination of testing and analysis in order to evaluate the vulnerability of a new acquisition ship class to the threat weapons it is likely to encounter in combat. LFT&E supports the ship acquisition process by identifying vulnerability weaknesses early in a development program and enabling timely, well informed decisions regarding ship vulnerability reduction features. This paper discusses the various aspects of ship LFT&E and how they relate to make a positive impact on a ship acquisition program in a timely fashion. It describes a four-element approach to ship LFT&E consisting of (1) component, system, and full-scale ship tests, (2) surrogate tests, (3) damage scenario-based engineering analyses, and (4) a Total Ship Survivability Trial demonstrating the ability of the full-up ship to combat damage and ''fight hurt.''

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ANALYSIS OF A MOVABLE BOUNDARY ACCESS TECHNIQUE FOR A MULTISERVICE MULTIBEAM SATELLITE SYSTEM

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INTERNATIONAL JOURNAL OF SATELLITE COMMUNICATIONS 1994年第3期12卷 299-312页

作者： BOHM, S ELHAKEEM, AK MURTHY, KMS HACHICHA, M KADOCH, M Department of Electrical and Computer Engineering Concordia University 1455 De Maisonneuve Blvd. West Montreal H3A 1M8 Canada Was born in Montreal Canada on 14 September 1966. He received the B. Eng. degree in electrical engineering from Concordia University Montreal Canada in 1989. He is at present completing the M.A.Sc. degree in electrical engineering at Concordia University. (S'75–S'79–M'79–SM'86) received the Ph.D. degree from Southern Methodist University Dallas TX in 1979. He spent the next two years working as a Visiting Professor in Egypt after which he moved to Ottawa Canada in 1982. He assumed teaching and research positions in Carleton and Manitoba Univerities and later moved to Concordia University Montreal Canada in 1983 where he is now a Professor in the Electrical and Computer Engineering Department. He has published numerous papers in IEEE and international journals in the areas of spread spectrum and networking. He is a well-known expert in these areas and serves as a consultant to many companies. His current research interests include wide-band metropolitan networks switching architectures and performance of on-board multibeam satellites acquisitionless CDMA networks code distribution and orthogonalization of CDMA signals responsive congestion control for ATM-based networks ARQ techniques and investigation of the novel SUGAR CDMA systems in fading channels. Dr. Elhakeem is a Senior Member of the Canadian Electrical Engineering Society and Armed Forces Association. He has chaired numerous technical sessions in IEEE Conferences was the Technical Program Chairman for IEEE Montech 1986 Montreal Canada. Dr. Elhakeem is the key guest editor of theIEEE Journal of Selected Areas in Communicationsfor the May June issues 1993 covering CDMA networks. Advanced Technology & Networks VISTAR Telecommunications Inc. Ottawa Ontario K1G 3J4 Canada . He is ITU's Specialist Consultant and Chief Advisor for a number of ITU/UNDP projects including VSATs Rural Networks Digital Broadc

In this paper, the performance of a new movable boundary accessing (MBA) technique for future integrated services multibeam satellite systems is studied. The multiservice environment considered includes both asynchronous and isochronous traffic consisting of video, voice, file transfer and interactive data. The movable boundary access technique proposed here will maximize the utilization of the up-link frame capacity. It is shown that the potential user population is substantially increased with the use of a moving boundary policy with minimal overhead.

关键词： MOVABLE BOUNDARY ACCESS TECHNIQUE MF-TDMA DAMA MULTIBEAM SATELLITE

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STATISTICAL QUALITY-CONTROL AND NAVY SHIP REPAIR

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NAVAL ENGINEERS JOURNAL 1993年第1期105卷 59-65页

作者： STIMSON, WA The Author:received his B.S. degree in mathematics from the University of Texas at El Paso in 1964 and his M.S. degree in engineering from the University of Santa Clara in 1971. Mr. Stimson was employed in the aerospace industry for ten years then joined the Naval Ship Weapon Systems Engineering Station (NSWSES) in Port Hueneme Calif. in 1973. At NSWSES he served ten years as a project supervisor on Ship Qualification Trials and seven years as program manager of the Master Ordnance Repair program. Today Mr. Stimson lives in Charlotteville Va. and is a Ph.D. candidate in systems engineering at the University of Virginia majoring in quality management and statistical quality control.

Since the end of the Cold War, there have been demands in the United States to step down defense costs. One effect of these demands is a shift in accent within the U.S. Navy from acquisition to maintenance in order to make ships and ship systems last longer. Inevitably, this will mean more work for the ship repair industry, public and private. At the same time, the Navy is concerned about quality improvement in its industrial base and is encouraging the use of strategies generally known as Total Quality management. However, the characteristics of Navy ship repair challenge many of the TQM methods that work so well in manufacturing. Government contracts restrict such quality strategies as single sourcing and just-in-time inventory. Government quality assurance requirements rely heavily upon final inspection. Navy business methods such as fragmentation of the work package among independent performers and constant and universal interface between customer and performer impede cohesive control. Finally, Navy ship repair, unlike the automaton factory, requires labor intensive, high skill, non-rote craftsmanship across many thousands of low volume activities. The quality objective is this: to measure, control, and improve the processes of ship repair in order to reduce variation from target values and to provide customer satisfaction. This can be done through statistical process control adapted to job shop operation. This paper describes how SQC methods can be applied to production, logistics, quality control, and test programs in order to control the critical path and quantify the quality character of the shipyard. Control is maintained through a closed loop management model which uses key state variables for process measurement. Quality is determined by characteristic curves and quantified by process control limits.

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QUALITY management AND MASTER ORDNANCE REPAIR

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NAVAL ENGINEERS JOURNAL 1993年第5期105卷 68-76页

作者： STIMSON, WA MARTINEZ, E William A. Stimson:received his B.S. degree in mathematics from the University of Texas at El Paso in 1964 and his M.S. degree in engineering from the University of Santa Clara in 1971. Mr. Stimson was employed in the aerospace industry for ten years then joined the Naval Ship Weapon Systems Engineering Station in Port Hueneme Calif in 1973. At NSWSES he served ten years as a ship qualification trials project supervisor and seven years as program manager of the Master Ordnance Repair Program. Today Mr. Stimson lives in Charlottesville Va. and is a Ph.D candidate in systems engineering at the University of Virginia majoring in quality management and statistical quality control. Ernest Martinez:received his B.S. degree in computer sciences from National University in 1985. Mr. Martinez was head of combat systems at the Naval Ship Repair Facility Yokosuka Japan for five years returning in 1983 to the Naval Sea Support Center Pacific San Diego Calif. During the next five years he managed the Fleet Modernization Program and was coordinator of the Combat System Readiness Test Program. Today Mr. Martinez lives in San Diego and is employed by the Naval Surface Warfare Center Port Hueneme Calif. as MOR program manager.

Because of the redefinition of national defense needs and the reduction of defense budgets, the management of complex combatant repair is more imperative than ever. To this end, the U.S. Navy is calling for Total Quality Leadership (TQL) strategies from its agencies and contractors. These strategies are derived from well known initiatives of quality management, such as those of Deming. They define the basis of any quality program. Quality methodologies have proven highly effective in the manufacturing sector, but many remain unproven or tentative in service and repair industries. The authors believe that TQL methods can be effective in the repair industry also, but must be developed or adapted to suit the unique characteristics of that industry: high skill, non-rote crafts, with continual customer interface at all levels of operation. In establishing a direction for TQL development, the authors have chosen two elements. The first is the Malcolm Baldrige Quality Improvement program, which provides guidelines for direction. The second is the Master Ordnance Repair (MOR) program, which provides the management vehicle. From its beginning in 1983, MOR has been a program of management. The task is explicit in its charter, NAVSEAINST 8000.2, which requires that a MOR contractor manage combat system work and testing. Quality management methods are applied to the MOR program to achieve MOR objectives using Baldrige measurements. Methods are presented which deploy the quality function across the organization. Techniques are provided to improve the company's ability to control its processes and the robustness of its product. These include methods of process analysis that determine added value, ownership, and internal customer. Stress is placed on in-process verification rather than on end-of-process inspection. The recommendations of this paper require no extraordinary skills or costs, but do require a formal and systematic approach to quality issues. The authors believe that

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