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EVALUATION READINESS - IMPROVED EVALUATION PLANNING USING A DATA INVENTORY FRAMEWORK

EVALUATION AND PROGRAM PLANNING 1985年第4期8卷 315-326页

作者： COHEN, AB HALL, KC COHODES, DR JOHNS HOPKINS SCH HYG & PUBL HLTH BALTIMORE MD USA BLUE CROSS & BLUE SHIELD ASSOC CHICAGO IL 60611 USA

Factors intrinsic to many programs, such as ambiguously stated objectives, inadequately defined performance measures, and incomplete or unreliable databases, often conspire to limit the evaluability of these programs. Current evaluation planning approaches are somewhat constrained in their ability to overcome these obstacles and to achieve full preparedness for evaluation. In this paper, the concept of evaluation readiness is introduced as a complement to other evaluation planning approaches, most notably that of evaluability assessment. The basic products of evaluation readiness—the formal program definition and the data inventory framework—are described, along with a guide for assuring more timely and appropriate evaluation response capability to support the decision making needs of program managers. The utility of evaluation readiness for program planning, as well as for effective management, is also discussed.

关键词：评价研究(主题) 管理审计/方法组织和管理/方法组织目标结果与过程评价(卫生保健)/方法规划技术

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Value-based cost management: the foundation of a balanced performance measurement system.

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Journal for healthcare quality : official publication of the National Association for Healthcare Quality 1997年第4期19卷 6-9;quiz23页

作者： Castañeda-Méndez, K. [?]Kicab Casta?eda-Méndez founded aejes Seminars & Consulting in 1991 the Ridgefield CT firm helps healthcare organizations fine-tune their continuous quality improvement efforts. He has 20 years of experience as an educator consultant and author on quality statistics and education in the United States Latin America and Europe.

Healthcare organizations need critical performance measures if they are to lead, manage, and operate effectively. Traditional financial measures or report cards on patient satisfaction and clinical outcomes are insufficient, however. Value-based cost management directly links cost accounting, processes, clinical outcomes, and patient and employee satisfaction through organizational, work environment, and financial relations measures. These measures address three levels of performance: strategic, diagnostic, and operational. Their linkages identify value in three areas: business-related financial and operational measures;employee-related measures such as those related to satisfaction and well-being;and learning and patient-related measures linked to clinical outcomes, satisfaction, and population.

关键词：费用控制教育继续效率组织管理审计/经济学管理审计/方法病人满意度过程评价(卫生保健)/经济学卫生保健质量/经济学全面质量管理/方法美国人类

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Self‐assessment by nonprofit boards

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Nonprofit Management and Leadership 1991年第1期2卷 25-36页

作者： Holland, Thomas P. SchoolofSocialWork UniversityofGeorgiaAthens.

Can nonprofit boards conduct accurate and trustworthy evaluations of their own performance? Factors that limit trustee self‐assessments include problems with available instruments as well as with trustees' critical abilities. Drawing upon previous research that identified six dimensions of board competencies, the author developed and field‐tested a new instrument for use in board self‐assessments. Information on the reliability and validity of this approach is presented, and implications are drawn for board efforts to monitor and appraise their performance. Copyright © 1991 Wiley Periodicals, Inc., A Wiley Company

关键词：管理审计/方法管理审计/统计学和数值数据组织非盈利/组织和管理组织非盈利/标准规划技术专业能力/统计学和数值数据问卷调查研究设计自我评价(心理学) 美国

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A 10‐Point Strategic Checklist for Rural Health Care Systems

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The Journal of Rural Health 1995年第1期11卷 53-59页

作者： Zismer, Daniel K. Partners Consulting Group Ltd Mount Horeb Wisconsin 53572 1406 Business Highway 18–151 East United States

Abstract: A checklist format is used to provide a framework for rural hospital executives and community members for gauging the health and stability of rural hospitals and rural hospital systems. Benchmarks are provided for financial and operational performance and emphasis is placed on medical staff size and physician recruitment. Physician/hospital organizations and regional partnerships are used as examples of strategies available to rural providers. The importance of market knowledge and regional strategic alliances also is stressed. In an era of dwindling resources and tight reimbursement, rural providers are encouraged to consider cooperative clinical programming and technology consolidation. Copyright © 1995, Wiley Blackwell. All rights reserved

关键词：综合保健/组织和管理财务审计医院费用医院乡村/组织和管理管理审计/方法医务人员医院/供应和分配模型组织管理多机构系统/组织和管理规划技术地区卫生计划美国

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Performance surveys: quality tools emerging for the 1990s.

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Employment relations today 1992年第2期19卷 119-125页

作者： Rollins, T.

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Health services marketing accountability = tracking your marketing efforts

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Health Marketing Quarterly 1985年第2-3期3卷 75-83页

作者： Metz, Elizabeth N. Highland Community Hospital Seattle WA 98166 United States

No abstract available for this article.

关键词：计算机管理审计/方法卫生服务使用研究/组织和管理组织和管理/方法美国

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MANAGING MENTAL-HEALTH ORGANIZATIONS WITH 25 KEY PERFORMANCE INDICATORS

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EVALUATION AND PROGRAM PLANNING 1987年第3期10卷 239-247页

作者： SORENSEN, JE ZELMAN, W HANBERY, GW KUCIC, AR UNIV N CAROLINA SCH PUBL HLTHDEPT HLTH POLICY & ADMCHAPEL HILLNC 27514

A set of 25 key performance indicators were developed to support managers and policy makers in assessing the performance of their program relative to others. The indicators cover four major areas: Revenue mix, client mix, staff mix, and service mix. Comparisons can be made among programs within or across a state or region, or among programs of similar circumstances (e.g., urban or rural).

关键词：社区精神卫生中心/组织和管理成本及成本分析数据收集评价研究(主题) 管理审计/方法模型理论组织和管理/方法试点项目统计学(主题) 美国

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Measuring and Evaluating the Performance of Vertically Integrated Rural Health Networks

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The Journal of Rural Health 1995年第1期11卷 9-21页

作者： Moscovice, Ira Wellever, Anthony Institute for Health Services Research University of Minnesota Minneapolis Minnesota 55455‐0381 Box 729 420 Delaware St. S.E United States

Abstract: The grouting interest in health care networks is extraordinary given the lack of a common understanding of what networks are and what they can accomplish. The purpose of this article is to develop a conceptual approach to the study of vertically integrated rural health networks. This article provides a network typology, a framework for assessing network performance, and examples of measurable performance indicators. It concludes with a description of the salient research questions that need to be addressed concerning the relationships between the environment, structure, and performance of vertically integrated rural health networks. Copyright © 1995, Wiley Blackwell. All rights reserved

关键词：综合保健/组织和管理综合保健/标准费用效益分析效率组织卫生服务研究管理审计/方法模型组织管理组织隶属关系结果与过程评价(卫生保健) 农村卫生/标准系统综合美国

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Using a team approach to implement automatic printing of pathology/radiology reports.

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Journal for healthcare quality : official publication of the National Association for Healthcare Quality 1993年第1期15卷 29-33页

作者： Pilgram, P.B. Baptist Memorial Hospital Memphis TN United States

In a quality environment, improvement starts with a commitment from top management and flows down to all levels in the organization. One of the many ways in which an organization can demonstrate this commitment is by first listening to customers and then taking actions to improve services based on the identified needs of those the organization serves. This article describes a quality process in action and demonstrates how teamwork and commitment can produce the desired outcome: customer satisfaction.

关键词：用户满意医院病床数 500张以上部门间关系管理审计/方法管理质量小组/组织和管理病案/标准病理科医院/组织和管理病理科医院/标准规划技术放射科医院/组织和管理放射科医院/标准研究设计作业完成和分析田纳西

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The Evolution to Market-Driven Quality

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Journal of Business Strategy 1992年第5期13卷 15-20页

作者： R J Bruno GTE Corporation Norwalk CT.

Quality experts and Baldrige Award recipients agree that whether or not a company wins the coveted award, it gains countless benefits from going through the application process. In 1989, one unit at GTE applied for the Baldrige. This article details the results of that process, as well as the company's ongoing pursuit of market-driven quality.

关键词：奖赏和奖品经济竞争工业/组织和管理工业/标准部门间关系管理审计/方法管理审计/标准组织改革规划技术质量保证卫生保健/组织和管理质量控制美国

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